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The swimming pool was great. The bar area had some toys for the children. The receptionist didn't give us a key for the lockers when we got towels to go for a swim.
Check in at the hotel was quiet slow - there was only one receptionist on the Friday evening which is still an evening everyone arrives. But receptionist was very nice.
Friendly staff, perfect location, good parking facilities, good breakfast A pity about the rather limited choice at the buffet dinner
Good location with easy access to carpark and close to where I wanted to be I will stay again.
Within walking distance of the Japanese Garden and best skateboard park I know for teenagers. Excellent shopping and restaurants close by. Friendly and helpful staff. Quality hotel. The parking arrangement is not the best for this quality hotel. A better arrangement for hotel guests for multiple entry use of the car park should be made with the parking garage. There is no sign at the pool telling you where to get swimming pool towels. Most amazing of all, there seemed to be no name on the hotel, I only guessed it was the hotel because of the photo on your website.
Friendly staff with excellent hotel facilities
The staff from the reception was friendly and polite. I would recommend it to all my friends. The day before we left, I received a form but it was in Flemish language and I didn't had the option in English as well.
Very convenient and good service
Location to the pukkelpop festival Taxi fares
My wife broke her foot during our stay when walking in town. The Holiday Inn Hotel Manager could not have been more helpful - he was really excellent and made sure we had all the help we required, including getting us an ambulance and helping get her to hospital. Thank you to all the staff for their help and in particular the Manager.
room service breakfast was cold room wasnt made up for second day
Very good reception & serviceAlso the restaurant/bar was fine! Parking facilities poor indicated - we had to go in and ask first.
Very friendly staff, excellent location in the middle of town, nice decoration in the room, good bed, excellent breakfast buffet Water pressure seemed to be a bit low in the shower
The location and staff unfortunately we could not use the gym and sauna. Not able to use the sport facilities
comfortable room, good location for the city, nice selection for breakfast long waiting for check-in, ice cold room when arriving, no possibilty to switch of part of the light without switching of all electricity, because of problem with computer double keys were deleivered : people come in our room in tehe middle of the night and in the morning our key-cards were not more valid, at check-out a higher price was asked than agreed through the Booking reservation (corrected after proof of the agreed price), asked to wait for breakfast while preparing table and then let us stand there for 10 minutes while table was ready
room facilities; breakfast; surroundings severe noise during the night due to a wedding organized on the top level with guests on our floor
its sad that a proper set up for parking is available, but you still have to pay for it? and breakfast is an additional 17.50 euro..expensive for an already expensive room
Nice receptionist when checking out. Comfortable bed Location, hotel was very difficult to get to by car, address was not in Sat nav so we kept driving around, could see the hotel but lots of no entry streets. Also cars not allowed to drive in front of reception so I was picked up and dropped off around the corner.
Very nice room, and had the superior room and with panorama view and everything was nice. Good buffé breakfast!
staff n food n location
The location of the hotel was great and the special price for one night staying. The bathroom was very comfortable. And the breakfast was also really nice. I thought I was booked a non-smoker room, but unfortunatly it was a smoker room, so the walls were smelly. Next time I would ask in advance the non-smoker room to be sure.
position of hotel poor parking
The location of this hotel is perfect for Grand Place and Central Station. It is relatively quiet for a Brussels city centre hotel. Breakfast is a bit expensive @ 12 Euros per person (but as it's not included in the price at least you have the choice of not buying it).
Town centre location No parking for the hotel.
Good atmosphere in the hotel. Problems were addressed swiftly and politely. Confusion over apparent free car parking.
UK TV available.
That was second time being at that hotel. Very nice hotel, almost in center of Hasselt, 10 min walk from train station, room clean, room heating system works perfect... Women on reception need to learn more about having friendly, warm, professional behavior and also to read careful which kind of room client booked.
The hotel staff members were great! We were greeted with courtesy and they made sure we were accomodated with a couple different parking options when we asked. The room was clean quiet and very comfortable for the price. Breakfast was quaint but sufficient and everything was fresh! The shower pressure was a little low, but this was not enough to be a bother for one or two nights.
Good hotel but as others say parking is a problem and limited in the street
excellent value for money; I liked the breakfast buffet. the hotel has no parking; street noise requires you to close the window.
Nothing in particular The heating control didn't work.
Top price-quality hotel. Recently, the rooms are refurbished. A very clean and modern hotel with good facilities. As a business man, I have seen a lot of hotels around Europe, but this one is really in my top 10.I can advice this hotel to everyone, both business travellers as well as tourists. In one word: TOP
Good location, free wireless, nice staff and comfortable rooms.
Very nice and calm place. Stuff and all things were ok.
We stayed in the Penthouse. It was really lovely and clean. The town is also really lovely, great shopping and food. A great way to spend a relaxed weekend. Note if the lights in the bathroom are not on, the spa will not activate.
Always ask for the renovated new rooms. The old rooms are really out dated.
Very friendly staff, bar/restaurant excellent.Great location
very friendly and helpful staff, excellent breakfast (choice of bread rolls and fresh fruit), meals at the restaurant are expensive but good. old and small room and therefore far too expensive and certainly not up to the standards of a so called 4 star hotel, parking nearby when unattended on Sundays or after 20:00 hrs is a disaster when leaving as light goes off after 3 minutes + complicated exit « procedure »
comfortable room and good facilites. Very nice restaurant.
the flexibilty when we arrived many hoyrs early. They shifted rooms and we could enter good breakfast, good beds and rooms
Nice reception and great location Noise late night from youngsters that visited cafe's when you have a streetfront room
Excellent location if you want to be in the centre of Hasselt. Unique architecture and design. Very pleasant bar/breakfast room and excellent service. Very quiet as the hotel is located in a pedestrian/slow traffic area. Some street noise during the night (not from traffic but from people going out). For car parking the web site should mention the nearest location (a small walk).
Very comfortable and great style. A good buffet breakfast included in the rate. I've stayed in a number of hotels in Hasselt and I thought this was by far the best. A convenient location for the centre of town. We stayed during the annual Jeneverfest & some people might have been disturbed by the noise from the street.
Ideal for visiting concerts in Hasselt! Every room looks different! This hotel has more character than the chains!
A comfortable, clean and tidy room at a good price. Friendly and helpful staff. Have already recommended it.
Besides I was on a business trip, I felt a bit like I was on a city trip with the family. I made immediately the decision to come back with my wife to have a stay in "De Groene Hendrickx" within the near future. It was that fantastic! Very friendly and warm hearted service, very nice rooms, and a taken care of to the last detail breakfast (even as we needed the breakfast 15 min before normal service time). I stay a lot in hotels but this is certainly one of my favourites!
The room was beautiful and the bed was comfortable. Breakfast was great and the location is right in the center. Highly recommended.
The warm welcome, cosiness and empathy of the owners.
The non-smoking room still had a smell of cigarettes They started working!boring a hole somewhere) in the hotel at 7.45 a.m.
Good facilities, comfortable, quiet and close to all our needs. On arrival at the Ibis and after we had booked in at the desk and given the key to our room - we found that the lift was being maintained so we had to walk all the way up to the 4th floor with our luggage. But the maintenance was soon over and we decided not to complain to the staff.
Hotel is OK - I know that form before! It was OK!
The friendly desk clerk and her service.
Easy to reach, nearby the center of Hasselt. The room was on the small side but for the rest it was OK.
Smell of smoke in a no smoking room
people were very helpful and freindly and everyone spoke english which helped alot the room was a little small but suited its purpose.
located in the centre, parking at the hotel
the rooms were ok the location breakfast too dear for what there was so did bother
Friendly and competent staff, good breakfast, clean room. Advertised free parking turned out to be small and extremely uncomfortable to get into, real lottery whether you'll have a place or not even if you so to say "book" in advance.
The hotel was very clean and cozy. The owner was amicable and provide informations on the area and future upcoming events N/A
the rooms were very clean and comfortable The staff were not the friendliest i have ever encountered
Room poor configuration and very dark.
Can't beilieve it is just a three star hotel should be more! I had my ten year old son with me, for the Belgium Grand Prix, we both enjoyed our stay at the hotel, and was both treated very well by the staff.
I loved the pankakes in breakfast. :)
Lovely clean and comfortable rooms with friendly staff. Good continental breakfast provided. Very good value for money. The tea/coffee tray wasn't replenished and it was quite a long walk from the city centre.
Friendly staff and quite location. Very clean room.
It was nice to have some outdoor space for the children to play in. We had a pleasant terrace outside the room where we could sit out while the children went to sleep.
Fantastic hotel, excellent staff, free parking and Internet everything is perfect at this hotel. No.
Trouser press didnt work, poor wireless connection, shower cold, mini bar empty, management unsympathetic.
I loved the warmly welcome from the owner of the hotel. She had always a nice word to me. My room was beautiful, such as the common room.
Fantastic staff. Excellent location, excellent service... Everything was perfect
Very warm welcome and nice room No lift and no telephone in room
Wonderful owner and staff. Lovely B & B with nice fixtures and a nice garden. Breakfast was wonderful and better than expected. Great ambiance and felt well cared for but staff not intrusive. Definitely recommend this place!! Be careful with parking, it is easy to find the parking but where we parked there is a morning market on Friday and they tow the cars. Luckily we parked at the very end and was not towed but this could be a problem.
This is the first hotel I have stayed in during a period of 10 years where I found that the hotel have stuck to the core of their business: provide a comfortable good night sleep. All the secondary stuff was very well taken care of too but the room was clean, staff friendly and I slept like a baby for the first time in a hotel in 10 years. Lets keep it a secret!
Central location and great food in the restaurant. The bathroom was very modern Slightly noisy until late on
The room was dirty and left the impression of being not cleaned at all, though someone from the staff was in there to change towels and turn up aircon. Rarely if not to say never I have seen previous guests contences in the toilet bowl.
decoration breakfast closes at 10. Too early
Great meal in the hotel restaurant
the uncomfortable stairs.
Yes, very much so. Great value for money. . The only difficulty is the staircase leading upstairs. It's very steep and, I think, might be almost inaccessible for older people
location, efficient friendly staff
the modern room
The air conditioning very very helpful because it was so hot. It was good having the breakfast served from 7.00am. I felt it was exorbitant to be charged 4.70 euros for a half litre bottle of water to take to my room. I mentioned it to the staff on checking out but did not really receive any satisfactory explanation.
Lovely, charming people. The hotel was immaculate, everyone was so friendly, and the town of Hasselt was delightful and quaint, yet a real party town all the same. Wish I could have stayed longer! Stairs were a bit steep, but that's pretty minor!