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I really liked the room, hotel location, responsive staff, excellent breakfast, fitness room and an instructor, a spa center, clean rooms I did not like eating in restaurants la carte, wine list is scant. The fitness room average weight dumbbells. The spa is very difficult to choose a program, since it is absent Annotated. When booking at the hotel indicated the presence of ironing boards and irons in every room but on arrival they had not been! Had to call and ask, brought later.Also at the hotel site says that the pool in a room with heating, but it turned out that he is the same as sea water, in our case it was very cold, while the sun was not our side.
The location of the hotel is great, the rooms are very relaxing, the hotel staff is very kindly
Very nice hotel little bit out of town but provide you with luxury of nice room with private pool and great views If you travell to crete than this is a place to stay for a couple of days none and that is rare for me :)
great experience;a very nice location with spectacular panorama, many facilities for relaxing, good restaurants and all you need for a wonderful vacation.
Great hotel with comfortable rooms and beds. View from the room with the pool was amazing. The resort is like a little town and staff runs club cars to and from the rooms whenever you need to go to the main hotel building with restaurants. Dinning options are limited specially when the Greek restaurant was closed for dinner both nights we were there.
the quite environment, excellent view and prefect place to have a rest
The location and the view from our room are excellent. Especially the park-like surroundings along the sea front within the hotel area is really nice. We had half-board; the dinner was good with delicious varieties. We really enjoyed our stay there. Some of the facilities, e.g. bath room, could be improved to reflect the 5 stars that is listed in Booking.com. The wireless did not function there.
The location and the views Aircondition
I thought for the price the hotel was a little run down and needed a renovation. I found the beds to be very uncomfortable and the rooms not very cosy.
The location of the hotel was great.
sumptious surroundings hotel on the slide, gardens neglected, nothing when weather bad,one british tv channel(news), like a retirement home.
The views were spectacular, the rooms spacious and kept clean. The breakfasts offered a great choice and staff were very friendly and accomodating The air conditioning in the rooms could have been better.
We had a lovely room with a shared pool and a sea view. Very spacious. The hotel needs a facelift. The grounds are not well kept and the hallways had mold and dirt. This is a beautiful hotel in need of some TLC.
Perfect location with quiet and beautiful surroundings and great view over the sea and city; Our Standard room was bigger than expected. :) The hotel is quite old; therefore some areas should be renovated; Better sound isolation in the room would be nice; Lack of bathroom amenities.
Relaxed atmosphere with all the facilties a young family could need
Location is privileged (amazing bay and beach) , the services excelent (private beach, restaurants, swiming pool, water sports,..). A 10 for the miniclub (our kids really enjoyed their time and the profesionals are really amazing). Very recomended for a relax stay, much more appreciated if you are coming with kids. The taberna personal was really friendly and the service and the food outstanding. From the 2 restaurants, the taberna was excellent (food, service) but the main restaurant we didn't enjoyed much. The food was average as well as the service.
Lovely family resort, good for children, close to beach. Would be nice of wi-fi extended to the rooms and one did nt have to go to a specific area.
Beautiful setting in an individual bungalow within walking distance of the the main town
The room was comfortable, breakfast good, location very good with sea view and quite near from the city. The staff was not very present.
The hotel view was lovely and relaxing although its location is quite far away from Ag. Nikolaos centre. A bike or a car are necessary. We were 3 adults who stayed in one room that was quite small. It should definitely be larger.
Everything! Beautiful sea view, spacious rooms, kitchenette, aircon, plentiful storage, excellent breakfast and service, attentive and caring bar staff in piano bar, location (love hills and walking) therefore not for those who want to be very close to town and tire easily.
good views and quieteness, friendly staff it was a bit hard to find; we asked for a wake-up call but they did not make it and as a consequence we lost our ferry to Santorini
Central location. Ideal for walking around the town The bathroom was very small.
The beds we hard, it was hot no A/c and the fan was ineffective. Was not value for money and had no facilities to speak of. Generally uncomfortable. Certainly would not book it again or recommend it to others.
The apartment was very large and the location excellent. The ower was very kind and friendly, and we really felt at home. Excellent value for the price. The bathroom was quite old.
the kindness of the staff, and the location of the hotel no
Excellent staff, very friendly. Good location.
A fantastic apartment, a fantastic staff, good location, wihtout any doubt i recoment Mantraki Apartments. I maked a trip all around Crete and for such a price it was the apartment with better quality i stay (very good relation quality/price).
The location of the hotel is ideal for relaxation. The restaurant staff was very courteous and helpful. Facility needs some upgrading - it started to show its age. You should employ one staff for housekeeping to be 24 hrs on the premise. My room was not done one day because I left my room after the staff had gone home. That's an unacceptable process. Room service needs to be implemented also 24hrs. a day.
Very relaxing time. Quiet peaceful location, overlooking the Mediterranean, with few other buildings in sight. At night, only the stars lit up the bay outside our window. Staff were nice and helpful, with the possible exception of the reception staff, who were not very informative. Nice village nearby, but a car is useful. Good pool, lovely beach. Not for those who want a clubbing holiday - ideal for almost all others. Activities available for those who require them, organised by Maria who is very nice! Nothing major. Sea can be a bit dirty with plastic etc, but thats a general problem, and the hotel does its best to keep it clean. Reception staff not very forthcoming with info. Perhaps lacks a little in atmosphere for younger people.
Beautiful private beach, nice room and view. There were bed bug the last night we stayed.
Location Very old fashioned and tired, needs a facelift badly
Excellent location, pleasant room (superior), superb pool, very safe sandy beach, quiet ambiance Disappointing main courses. Variable breakfast
the beauty of the place, the quiet, the see, the garden only the breackfast is not as good as other thinghs
The lobby was very pretty as well as the pool area. I felt the food was very poor and the beds were unbearably hard. I just did not think for the price that it was worth the money. They need to do as much work in the rooms as they have done in the lobby. However, I have not liked Crete overall.
Lovely little hotel in old part of city.
The location. Close to the main part of town and across the road from the beach. Definitely not a 4 star hotel. The hotel is in dire need of an update. The stucco ceilings and dingy dark hallways are totally depressing... The carpet needs ripping out... Probably hasnt been changed since the 70s!!!
Dated hotel the double bed we wanted were two singles pushed together. Bathroom shower head was cheap and old Old 12 parking spaces for entire hotel
The sea view was delightful. The guest room was tired and badly in need of renovation. There were cracked tiles in the bathroom. The room stank of 'air freshener'. All in all it was hard to see how the hotel retained a four-star rating.
Staff friendly and rooms kept clean TV needs more UK stations and not just the boring BBC World
the front desk of the hotel were very obliging and friendly and went out of there way to offer additional service to me.
Hospitality of staff, food and service at the restaurant rooms are nor very modern
We were warmly welcomed here. A great location - beach one side, ocean views and the city centre a stroll away. An easy drive to Heraklion so an excellent base from which to explore Crete. We really enjoyed our stay there.
woderful freindly hotel with first class views and value for money accomodation
We ony were there one night,but it was very nice
A perfect view to Mirambello Bay- best place to stay in Agios Nikolaos!
I loved the service and helpfulness of the owner. The location was wonderful, it was extraordinarily close to the water and i would drink my coffee starring at the sunrise every morning. The rooms were spotless! It was absolutely perfect....i've already booked for next year!
Room with sea views was beautiful. Staff was very friendly and kind.
The greek hospitality, the greek atmosphere, and the lovely people at the hotel - og the very good service from all. After 20 years of holidays in Greece is this hotel one of the best we have stayed at. We wish of cource to come back to Pergola!!
clean room and good access to town noise from other quests
Clean rooms, small and friendly. We liked it so much we stayed a second night. We booked 2 x 4 bedded apartments(each one to accommodate two adults and one child) however when we arrived we were only offerred 1 x 4 bedded apartment and 1 double room. We had little option but to accept and change our sleeping arrrangements.
The place of the hotel and very friendly staff. No elevator, I needed to take my luggage on the second floor by mysalf.
Notre grand studio avait une magnifique vue sur la mer. Our studio was big with a nice view on the sea. Coin cuisine complètement équipé. Kitchen full equiped. Propreté impeccable. Room very clean. Accueil chaleureux. Friendly and helpful staff. Secteur calme. Calm location. Plage à 100 m. Beach 100 m away.
The management did everything to make our stay as comfortable as they could. The service was the best we have ever received at any apartments and the standard of facilities could not have been better. We enjoyed our stay so much we are going back again in 3 months time.
Our rooms were wonderful - bedroom plus kitchen; great balcony with beautiful view.
very nice comfortable and clean hotel in a quiet location five minute walk from city center
clean and friendly always willing to help
Lovely place - friendly staff, good location, quiet street, but very close to beach, town centre. Sea view balcony. Excellent.
I enjoyed the staff, they have been really nice and lovely with us. For everything we asked they were ready and helpfull. They care about the way we wished breakfast, we tasted every morning breakfast in the room (without any extra surchage), full of tasty cakes, yogurt and fresh bread. The apartment was fully equiped, the sea is just 3 min. by walk away. The beach is not so big but is never crowded and you can choose to rent umbrellas for a full day it costs just 7 euro with two chairs included. We thank hotel Creta's Staff for every attention received also concerning parking. We could park every day without any kind of problem. We spent there a wonderful week!!!
The hotel staff was very very friendly!I liked very much the location (only 5 minutes took us to arrive to Kitroplatia beach).The room was cleaned every day! Execellen price for excellen facilinies.
spacious rooms, staff friendliness
The friendliness and disponibility of the proprietors really made our stay a great success. All in all a place worth recommending. There were only to "very" minor deficiencies:no tent on the gorgious balcony and no satellite TV (they have only greek TV in the rooms!).
We were met by the owner, Manolis, who was expecting us. After showing us to our room, he brought fresh fruit and homemade raki. The room had a terrace on the harbor. The location was ideal. The breakfast was sumptuous and offerings were mostly home baked. A friendly and attentive staff tended to every need. None
It is charming, sparkling clean, and across the road from a lovely beach. The hotel staff (K. Dermatzakis and family) could not have been more welcoming and friendly. I would recommend it to anyone traveling to Agios Nikolaos. It is difficult to find because the streets of the town are narrow and one-way. Signage could be greatly improved.
The location is excellent, right near the town centre, lake and small beach. The rooms are rather gloomy, and as one room was on the side, the so-called sea view was limited.
amazing view (sea view appartment) we did not have new towels every day
Excellent; Agios Nikolas is amazing and the Palazzo is the perfect apartment- by FAR!!! A South wind can blow out the beach in October- otherwise, perfect!
It is a lovely small family-run hotel. The owners were very kind and helpful and we thoroughly enjoyed our visit! They were very generous, eg providing use of the internet, being very flexible about unusual arrival and departure times. I highly recommend this hotel! Nothing
Excellent location - near the town centre and the best town beach. Poppi the owner was so helpful and welcoming. The rooms are old-fashoned, very nice-styled. Great balcony view. Busy road downside, noisy dust cart every morning.
Friendy and helpfull staff. Beautiful location and service provided.
Beautiful palace over the beach in the nicest part of Agios Nikolaos. Thanks to booking.com and the previous guests to help us find this place.
The welcome was warm and the view exceptional. Palazzo has all the amenities of a big hotel but the kind consideration and attention of a small family run hotel. Absolutely the best of both worlds!
Quiet, clean, midway between bus station and harbour Credit Card number taken at booking, but cash needed at checkout.
The hotel was clean, the staff polite (albeit bit short of words) but everything was just simple and straightforward. An enjoyable stay and in a good distance from the town centre.. all in all a recommended budget hotel.. nothing spectacular but nothing short of.. Well short of more breakfast, bit simple, tasty but very small. Do not expect a buffet or cereal etc- a coffee, some orange juice, toasted bread and one croissant will have to be enough to start your day..
Brilliant value for money. Simple, bright, clean, comfortable and welcoming. I have already recommenend it to friends.
Room decoration is very modern and furnishings look quite new. The shower does not have any curtain so after taking a shower the bathroom is a bit flooded.
Good location, only few minutes walk to the lagoon. I would suggest getting a studio, for small extra cost the room is nearly twice the size. Parking is on-street which is not a problem, get a road map though as there are a number of narrow and one way streets. Could not get wifi in the studios (which wasn't a problem for us), communal PC in reception could be used if required.
Having a very clean and comfortable room to sleep in after a long journey and midnight arrival.