One Enigma Hotel

Guests have mentioned that the rooms are clean and safe to stay, although some have experienced stained sheets and dirty beds. The hotel staff has been described as friendly and accommodating, which has made the overall experience positive for many visitors.

Some guests have found the parking lot hard to find, which has been a concern for a few visitors. However, the hotel offers an airport shuttle service for added convenience.

While the hotel has a restaurant, there have been no specific mentions of the food quality in the reviews. Guests have appreciated the friendly staff and the overall cleanliness of the hotel.

Guests have praised the hotel for being a nice and clean place to stay, with some mentioning that the rooms are super clean and comfortable. However, a few negative reviews have highlighted cleanliness issues, such as unclean rooms and stained sheets.

Visitors have found the hotel to be a nice and quiet place to stay, with friendly staff and a comfortable environment. However, some guests have faced issues with broken amenities and cleanliness, so it's advisable to check recent reviews before planning a visit.

Some guests reported that rooms without windows can be very damp inside, despite the description and photos showing windows. It's advisable to confirm the room features before booking if a view or natural light is important to you.

Several guests mentioned issues such as broken TVs, lack of mineral water, and non-functional Wi-Fi. It's recommended to confirm the availability and functionality of essential amenities before checking in.

A few guests faced challenges during check-in, such as receptionists not knowing how to use the card payment system and uncomfortable conditions in the reception area. It's advisable to be prepared for potential delays and inconveniences during the check-in process.

The hotel is conveniently located near various attractions, including the Bank Negara Malaysia Museum and Art Gallery, Kuala Lumpur Tower, and Petronas Towers. Guests can take advantage of these nearby attractions for a well-rounded experience.

While the hotel offers a basic TV and limited amenities, some guests found the staff to be very friendly and accommodating. If you prioritize personalized service over extensive facilities, this hotel may suit your needs.

It's recommended to confirm the hotel's seasonal policies, as the reviews did not provide specific information in this regard. Understanding any seasonal variations in services or facilities can help manage expectations during your stay.

The hotel offers an airport shuttle service for an additional charge. Guests arriving by air can consider utilizing this service for convenient transportation to and from the airport.

The hotel provides laundry facilities and a laundry service, which can be convenient for guests needing to refresh their clothing during their stay.

The hotel features a terrace/patio, providing a space for guests to relax and enjoy the outdoors. Guests can make use of this amenity for a peaceful retreat within the hotel premises.

As the cancellation and prepayment policies vary by room type and provider, it's advisable to coordinate with the hotel directly to understand the specific policies applicable to your reservation.