Overview

The Ritz-Carlton, Kuala Lumpur

168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
+60 321 428 000

$153+

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Rates

Overall guest ratings

8.9/10 Excellent
Based on 1,197 reviews
See all reviews

Review highlights

  • 10.0
  • 9.1
  • 6.9
  • 6.8

Good to know

  • Professional service
  • Friendly atmosphere
  • Friendly service
  • Great shopping

Nearby

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Gift shop
    • Business center
    • Car rental
    • Concierge service
    • Meeting/Banquet facilities
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Laundry service
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.9 Excellent
    Based on 1,197 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.1 "Terrific location."
    • 8.8 "Great service."
    • 8.5 "Food is delicious."
    • 7.9 "Good breakfast."
    • 6.9 "Rooms are ok."
    • 6.8 "Vibe was decent."
    • 5.3 "Average amenities."
    • 2.4 "Disappointing internet connection."
    • 1.3 "Bar is disappointing."
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    Overall Rating

    9.1 Excellent
    Based on 395 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      9.1 "91% were impressed by the valet service."
      7.2 "72% said the reception staff was great."
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 8.1 "Breakfast is good."
    • 7.5 "Nice rooms."
      8.5 "85% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 7.0 "Good vibe."
      8.3 "83% enjoyed the friendly atmosphere."
      8.4 "84% said it was a stylish hotel."
    • 5.7 "Pool is mediocre."
    • 2.1 "Disappointing internet connection."
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    Overall Rating

    8.7 Excellent
    Based on 502 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      7.8 "78% thought the service was very professional."
      8.7 "87% were impressed by the valet service."
    • 8.6 "Food is delicious."
    • 7.6 "Good breakfast."
    • 6.9 "Rooms are ok."
      6.8 "Only 68% thought the furniture was functional."
      5.4 "Only 54% said rooms were clean enough."
    • 6.7 "Vibe was decent."
    • 5.7 "Pool is mediocre."
    • 5.2 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 2.6 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall Rating

    8.7 Excellent
    Based on 167 reviews
    • 9.2 "Terrific location."
    • 8.1 "Breakfast is good."
    • 7.8 "Good service."
      9.6 "96% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 7.1 "Good vibe."
      8.7 "87% enjoyed the friendly atmosphere."
    • 6.9 "Rooms are ok."
    • 5.5 "Average amenities."
      5.6 "56% thought the building was acceptable."

    Overall Rating

    8.7 Excellent
    Based on 131 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 7.6 "High comfort."
    • 6.5 "Vibe was decent."
    • 6.4 "Rooms are ok."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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