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Some of the staff was very helpful The air in the room was stale. the buffet was too expensive
The location is excellent: near of the Girona airport, with airport transfer service. The hotel is very confortable, with excellent facilities.
The pool and spa was a very welcome addition. Very relaxing.
very funky interior, close to airport, free transfer, good free wifi
Convenience to airport and transfer service. Nice room. Good buffet breakfast. Unfortunately it wasn't explained anywhere that the transfer service operated from the airport to the hotel (by calling the hotel) as late as midnight, so we took a taxi unnecessarily.
the friendliness and help of the staff
We arrived late (12 at night) and left after breakfast, so we did not have the chance to experience much of the facilities.
As a solo woman traveller, I booked this hotel as it had stated to be within walking distance of the airport and also there was a shuttle bus from airport to take me to hotel. However I arrived at airport approx 9.30pm, no sign of shuttle bus! As it was dark and I didn't know the way to the hotel I got a taxi. It was a complete rip off! €11.95 for a 4 min drive!
SHdeG provided an excellent shuttle service to the airport, the bus to Girona stopped outside the door , the reception service was efficient and friendly, the room comfortable and good value.We didn't use the restaurant or the Spa as it was an overnight stay .
good quality hotel at reasonable price
Good , clean design hotel. Nice view over Girona. In experienced staff at check-in desk. No internet access for a few hours due to technical problems.
Liked the design, comfort, view, breakfast staff, and free mini bar & lounge drinks & snacks Dinner at the hotel was over priced in relation to the quality and quantity of the food.
1. the service at the lobby 2. the landscape seen from the hotel large terrace. 1. the door to the toilet room door did not closed all the way and was not lockable. 2. there is only one chair at the room.
The excellent design. The soundproofing could be improved. We could hear the television from the next room
the peace and quiet, and the view the hill up from Girona and lack of tea/coffee making facilities in the bedroom, albeit there was tea/coffee in the reception area, also a hotel of this calibre should have breakfast included in the price.
Complimentary Mini Bar in Room and Reception, Clean and Modern Rooms. 5 star hotel should have some sort of leisure facility , Gym / Swimming Pool
Hotel was clean and quiet, staff were pleasant and helpful, room and bed were comfortable, view was nice. Breakfast was good but expensive. Hotel is a good 15 minute walk from the old city centre and is set apon a steep hill so is only suitabe for the able bodied.
We loved the hotel for the lovely terrace and bar area. It was so relaxing after a long day walking about, just to sit with a drink and admire the view Although the hotel was a bit of a hike up the hill, it was well worth it for the fantastic vistas. The only down side was the location, at the top of a steep hill. This would not put us off staying here again, as we just loved the hotel and the walk was worth it.
It is an amazing place to stay for the weekend, rooms are comfy, staff very attentive, wonderful views over the city. It is missing a fitness room and a covered secure garage.
Location was brilliant. Staff very friendly. Alterations were being done to the reception area whilst we stayed and we could see that it was going to look lovely. We did not eat at the hotel so cannot comment on the service or food. We would stay again. We would of liked a kettle in the room but this was not a huge problem for us.
Location was wonderful There was no bar for drinks or snacks.
The location of the hotel is within a short walk of the old town - very convenient.
Perfectly placed for the tourist district and old quarter of Gerona. Friendly staff who were happy to provide a map and directions.
Convenience for visting old town. Beds comfortable.Fridge in room.Clean and tidy. Corridors had dingy feel to them and needed the paintwork refreshing. Thin walls between the rooms although we were not bothered by any noise particularly.Tea and coffee making facilities would have been good.
Basic clean and what you pay for at present, perfect shower.very dated but okay for a short stay. Able to have dbl bed !!! unheard of in spanish hotels. needs a little soundproofing !!!!
Convenient location. Close to centre of town and to train/bus terminal Shouting and noise from street at night.
it is very well placed for sightseeing in the city.
Good location. Quite near to both the city centre and station.
location Probably wil choose another just for variety :)
Extremely pleasant hotel, good and even stylish breakfast with a great variety, cool rooms, free wifi, even free parking available in streets around the hotel. Downtown Girona is at around 20 min. by foot, supermarket nearby. We definitively would stay there again whenever going to Girona.
Hotel reception were quite good with their english. Breakfast was very expensive so we didn't take it up (so can't comment whether it's worth it) - we went to a cafe around the corner and had coffee and quite a nice ham roll for a less than a 5th of what we would've paid for the hotel breakfast.
Excellent location. The hotel was extremely comfortable and the staff wellcoming and helpful.
excellent and helpful staff no
We have stayed at the hotel before and always found it to be ideal for our needs and would recommend it to our friends,should the need arise we would stay there again.
It was central and spacious with good facilities and helpful staff. Breakfast was particularly comprehensive and good quality. Our original room was too hot due to the non availability of aircon due to building work/improvements but we were readily offerred an alternative room on the cooler side of the hotel which we took up.
Staff were polite and helpful. The quality of food was excellent. Room was clean and comfortable.Good parking arrangements. Because there were no other options in the area for eating, the Hotel has a captive audience, and the prices reflect this, both for foof and drinks, which is a shame. The food was excellent, but with no lower priced options, it makes staying there for the independent traveller very pricey, especially as this was not even in high season.
very cosy but i would like the name of the tapas in english at the terrace
Everything was excellent Liked everything
Stayed there for less than 24 hours, but it was close to the things that we whanted to see and comfortable.
Non chargable internet access
Not a lot it was nothing special and cost us £100 for just the room we would not stop there again It was not good value for money
the hotel is redesigned ,rooms are well decorated,staff is helpfull,very good value for your money.excellent location.
Most comfortable hotel bed in world, great buffet breakfast Lobby area under reconstruction 16 hours a day, no satellite TV signal for foreign language stations except CNN, view from room blocked by close multi-storey car park
very comfortable rooms, nice interior, hotel parking nearby, located in the center of the city, not far from main seesights.
lovely newly refurbished bedroom and bathroom
Nice, spacious room with excellent bathroom. Superb breakfast. Friendly staff. The parking facility is not for the claustrophobic and people with large cars cannot use it. Also, the access has no ramp which is bad for the car.
Hotel Gran Ultonia was a very new modern & spacious hotel close to the old city attractions of Girona
Modern, spacious room with convenient location for exploring Girona. Very nice breakfast buffet. Dealt with three different desk clerks. The two men were very helpful and pleasant to deal with. The third was a woman who seemed indifferent and not very interested in being helpful. Also, the staff seemed somewhat disorganized.
Having free internet. Helpful staff. Rooms were clean and tidy. Bus into Girona only a few minutes walk and cheap. The gym is very poor with only an old sit on bike - needs replaced. Suggest adding a cross trainer or tread machine.
Good Service No
Friendly and efficient staff It won't happen regularly but when we were staying the elevator broke down (while my son was using it) There's only one elevator, so this was a bit if a set back. Checking out was hard work with luggage carrying through stairways.
hotel staff attention to client
the free parking.
The breakfast was great The connexion of the showerhead was lame,.
cleanliness, and breakfast none
food left out for buffet no refrigeration or covers
the friendliness and helpfulness of the check in staff
Access to the town was good, the local restaurants were handy and good quality. The rooms were quiet and clean. Yes, the bathroom basin plug was broken and there was no soap in the hand basin dispenser.
-hotel nice and clean and staff was very nice far away from airport and barcelona
The friendliness of the staff.
Very good location for Airport stop over - situated just off motorway about 15 minutes from airport. Hotel staff very friendly and helpful.Car parking and breakfast included in price. Situated next to a new shopping complex. Local bus close by and only 1.25 euro to centre of Girona. This is an International chain of Hotels - The Girona Holiday Inn is very comfortable but lacks Spanish charm /gardens etc.
comfortable room, good service, easy to find
Reception nice and easygoing Bad parkingspot no light unattended bad for business do it better
The staff were very pleasant and helpful and spoke English. The breakfast was good even if the buffet had a limited range and was the same every day.
The fact that we were offered the possibility of a basic breakfast in spite of our 05:00 departure from the hotel. The distance from the airport which added to the "cost" of the hotel.
Staff were very helpful and the hotel well located No meals other than breakfast
The town of Girona is beautiful and the hotel and the staff were friendly. the old town and historic area are well worth the visit and a must see. The hotel is located near the commercial part of the town and so you have to be prepared to walk for 15-20 mins to access the beautiful old town.
As we only stayed overnight the bed!
beds very comfortable. Staff very pleasant internet works well parking expensive
A great hotel, good staff and excellent facility. Well worth the money
Ariel at Reception was the only team member that displayed exemplorary guest service skills. He was always very helpful and willing to offer information relating to the city etc. He is a credit to the company. Breakfast service - had to ask for coffee . Restaurant staff were more focused on clearing tables rather than serving clients. Description of breakfast in guest directory led us to believe that there would be a substantial choice, when infact was merely an adequate selection. Hence we only took breakfast once during our stay. Food was well cooked and presented, just not what we anticipated.
The hotel as great - location,room,food,stuff The parking of the hotel is a bit compliacted and thus I used an outside parking
The hotel is in an excellent location and has secure parking.When our car broke down the hotel were extremely helpful. Food served by room service was disappointing
The hotel was relaxes and quiet. Some outside space to sit and have a snack or drink would have been appreciated.
Very good room, very good breakfast, efficient check-in and check-out, good location of the hotel the garage spaces are very small
room was clean and comfortable parking was limited / small, not all items in mini bar / toilet were refilled during my stay.
Air conditioner didn't work _ it took almost a hour to change the room
The hotel is very nicely situated close to the historic city centre. The hotel offer you a neat and very nice room. We liked the stay a lot.
Ciutat de Girona is perfectly placed in the city centre. Whether you want to go shopping, out to eat, or see the sights it's all an easy walk. The longest walk we had was to the bus & train station, but even they were only a 15 minute amble. Girona is beautiful and the Ciutat de Girona makes the stay a comfortable, easy and enjoyable one!
Ideal location for exploring the old city The shower didn't drain away quick enough despite the hotel fixing it, and the modern trendy wash hand basin could have benifited from a proper plug. But hey, it's Spain and it's a modern, clean hotel.
The staff was great and the location excellent. Everything was in line with my expectations.
excellent hotel in central position. Staff very hekpful.
The hotel was spotless. The breakfast excellent .The mini bar was a nice touch and welcome when we arrived. Staff were very helpful. Few english speaking channels on tv. World news silent and the volume very low on other english speaking channels.
service, quality and friendliness no wireless access in rooms
We were very friendly welcomed by the desk-manager and it set the tone of our stay : helpful and relaxed, yet efficiently managed. Room and bathroom were large and spotless. Even if our room was just across the elevator, there was no outside noise and we slept easily. The buffet breakfast was well stocked and available till 11 am, which is a bonus on holiday. We would definitely stay in this hotel again ! At night the restaurant Blanc served only a menu, the quality of the main course was rather average.
Warm courteous staff, cool vibe, great location
hospitality and comfort. Central to shopping .It was our 2nd stay at this hotel and will be back again next year. the breakfast was not good value for money but the evening meals are excellent.
Good location near city center Parking is a nightmare and staff was very unhelpful.
Our room was always clean and tidy. Very basic services but had everything that was required for a budget hotel.
Simple hotel, great value for money. Perfect for one night near the airport of Girona
hotel staff assistance; breakfast; simple but comfortable room. internet services were quite expensive; address of hotel was not on GPS, was quite difficult to find it.
clean comfy room. lovely staff and very good value for money. not at all.
The room was great, like futuristic. The flat screen TV was good too. The bathroom was clean and neat, there was AC. A very nice hotel. Staff was helpful with helping us get a taxi at 4:15 in the morning! Just a little far from the city center, but buses run.
It is near the airport, and value for money. Room was adequate. Airconditioning could only be set on heating, which in turn was too hot. No shower gel, and blood stains on curtains, made it a bit disgusting
i really enjoyed my stay at the hotel.. it was very comfortable
It was near the shopping centre & the airport.
hotel location, parking availibility -----
Good facilities, close to shopping mall with food outlets with discounts for hotel guests. Convenient for motorway but without traffic noise.
It is central
good central location and friendly and helpful staff
the location is perfect, rooms are clean and cosy, everything looks new the walls between rooms are very thin, you can hear everything that happens in the next room 20 euros per day for the safety box is too much
The reception staff were very friendly and helpful. Rooms were vert clean.
Excellent central location, excellent shopping, close to train and bus station for easy access to Barcelona and the Costa Brava. Staff were extremely helpful. Nothing
The room was great and the location perfect
The ideal location - close to the old town and the shopping area. Station is an easy walk away for trips to Barcelona or Figeuras. Helpful and friendly staff.
Being close to the shops & resturants. Feeling safe.
Nothing to rave about, nothing to complain about either - for 38€ I feel I got exactly what I paid for.
The position of hotel was good in the centre of Girona. Staff were very helpful and breakfast (continental) was perfectly adequate. The decor is a little tired very tired in places, although it looks as if they are gradually improving this. Saying this the rooms and facilities were clean.
Access to the old town and cafes and restaurants The peninsular uses combined air con and heating whicj is noisy. The batroom was cold
central position did not like first room we booked small 3 bedroom
Simply, I like everything! N/A
Clean, central and friendly. Nice breakfast. Friendly staff who speak some English and are keen to help. Comfortable bed. Great shower. Some noise late at night from corridor.
Spacious room and bathroom. Good shower Mirror in the bedroom would be useful.
Three things were excellent : the location, the pleasantness and friendliness of the staff and the breakfasts. My single room was poorly lit and did not have any natural daylight. Also the room was a bit spartan but what did I expect for 39 euros a night!
The cleanliness of the room, the location and the sympathy of the staff
My daughter and I were delighted with the size and cleanliness of the bathroom, with the large walk-in shower--quite an improvement over the typical budget 24-inch by 24-inch stall. The breakfast--a nice cheese-and-cold-cuts with rolls affair, with pastry options--was better than average for budget hotels. Coffee--espresso--was served to us by the kitchen staff. View from room (exterior) was pleasant (a hillside with attractive buildings) and there was no bothersome noise in November from the street. The twin beds, while adequate, were no better in comfort than the typical budget hotel's. For whatever reason, we slept fitfully. The hotel's location, while about a quarter mile from the walled city, hadn't much charm in itself.
Nicely refurbished, clean and well-decorated, particularly the bathroom. Breakfast was of a good standard and choice. Would have liked individual toiletry items in the bathroom. Some street/traffic noise in the morning from our room.
It was close to everything The walls are very thin and you can hear everything!!!
It was perfect. The owner-familiy does everything for the guest to feel at home.The restaurant ist outstanding.You can't eat bad!!!!! The swimmingpool is a dream.
Quiet comfort, most helpful management and staff. A truly pleasant experience which has to be repeated.
Close to the beach. Swiming pool area nice to relax. Service treatment looks like is good if you have money. Restaurant prices are so high. They don't have wifi. You have to pay to access internet. Room decoration is old-fashioned.
Personnel were very accommodating. Room was spacious and comfortable. Pretty setting by the pool. Great restaurant and service. Made you feel like you were someplace special. There were only a few people staying there since their season was over. I wish they had upgraded us to a room with a view of the pool, instead of the parking lot.
The large size of the room. The noise of the air conditioner and the fact that people were allowed to walk to the swimming pool through the dining area in the evening.
Nice grounds with very large swimming pool. Terrace Bar. Large well equipped room. Variable levels of attentiveness of staff.
Absolute relaxation. Beautiful room (superior double), gorgeous gardens and pool (which never seemed too busy) and absolutely 1st class food. The breakfast was fantastic value at 12.50 euros per person and while the restaurant was by no means cheap, the quality presentation and service was as good as most top London restaurants. The only major disappointment was the the poorly advertised spa and fitness centre. This was in fact no more than a sauna, jacuzzi and two fitness machines. There was no on-site spa treatments (apparently a massage could be ordered from an external company), however for a one hour private usage of the jacuzzi and sauna cost 20 euros and to use the 2 exercise machines cost £10 euros. For what was apart from this a first class and quality hotel where we spent £1000 between two of us for a three night trip the advertising of these facilities is extremely poor and the costs seem completely unneccessary.
Well furnished and comfortable bedroom with balcony overlooking the garden as requested. Lovely large bathroom. Nice little extra touches such as complimentary decanter of sherry. Excellent gourmet restaurant and very good buffet breakfast. Lovely sea water pool and garden to relax in. Although the food at the hotel was excellent there were few other places to eat within walking distance. The hotel is close to the sea with a good long sandy beach for familiies and sand dunes (preferred by nudists). We thought that there were prettier and smarter resorts such as Sa Reira, (a short drive away).
The outside grounds were beautiful and it was a very relaxing setting. The breakfast was amazing. The bed was too firm.
Very large and comfortable bedroom with huge terrace. Excellent restaurant service. All food was expensive, no "plain" poolside menu. Daytime receptionist was inefficient and brusque at times.