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great place, good food Our bedroom was a little small
An excellent hotel. Spacious, clean, comfortable rooms. Good service, friendly staff, fantastic view, very good breakfast and a nice swimming-pool. no reservations
Very comfortable, great food and relaxed atmosphere. No
It is a very comfortable hotel in a beautiful surrounding. I would definitelly recommend it.
Really perfect! Beautiful hotel, friendly staff, outstanding location, perflect cleaning... breakfast and dinner very good and in good quantity. I will return for sure!
Good location, nice ambient, excellent food, friendly staffs Rooms are a bit too small. Lack of facilities, Hard to adjust room temperature
Excellent quality, nice positioning outside Andorra la Vella, very friendly staff. The new part is way better than the old, the part with the suites.
We were very comfortable and made to feel welcome, wish we had planned to stay longer. We also got good sight seeing advice from the reception.
Staff were friendly, breakfast wasn't bad rooms were good No facilities for kids 10/12. Neither in town or at slopes had to get into car for everything.
Friendly Staff nothing was to much trouble for them
The staff was very friendly and helpful. A reservation issue was fixed quickly and with a great attitude to please.
Everything. Staff friendly and helpful. Evening meal and breakfast superb. Room was clean tidy and really comfortable and a pleasure. Facilities were more than adequate. Great location. more choice in mini-bar would be nice.
The location in front of the telecabine is something fantastic!!!!
Very nice, clean and cosy. A very nice new wellness/Spa centre. Good fitness equipment and excellent jacuzzi( really a whole swimming pool).Excellent balcony. Could be indicated on the hotel page that wellness is for extra cost ( even fitness ). And it could be open also on morning hours. Parking a bit tricky as no reservation is possible- it seemed not enough places for all cars.
Quiet room with tripple glazed windows, friendly staff, good breakfast free (but tight) parking Despite being a Non Smoking room it smelt from deodorant used to cover smoking smells
the design, the reception lady was excellent the smell in the room was so strong that i couldn't sleep and dinner was not eatable, last issue: the staff don't know english so it could be a problem
Their internet facilities did not work.
Nice hotel, cosy lobby with lots of wood and carpets, atmosphere of a grand chalet, half an hour drive from Andorra la Vella capital city, and half an hour drive from skiing in the mountains, most of the staff speak english. What goes for Spain, goes for Andorra as well : if You don't speak Spanish, then service from people and people beiing friendly is getting worse. Only a few restaurants in the village, and by Spanish habit the only open from eight a clock in the evening. One site of the hotel a narrow busy street, other site building constructions, ask for a room overlooking the pool.
Spacious Public rooms, excellent restaurant.
Well situated. Staff most helpful. Good breakfast
Good hotel. Breakfast was standard Breakfast was basic
skiing restaurant spa
The location was good. it was very close to ski lift. The parking was convenient. The value for money is very poor, I have booked the room for family 2 adults and 2 children, the room was very small, and the additional beds were actually the convertible sofa. We could hardly move within the room. The buffet was very poor and the freshness of the food was very suspicious. The radio speakers are present and noisy every where in the hotel so. In general I was amazed this is a 4 stars hotel !!
Location close to sky access Rooms are to small and facilities are more close to 3 stars than 4
Location The restaurant staff was insufficient a without the right attitude. Food is not at the level of a 4 star hotel.
Good location, close to cabins up to the slopes. close to restaurants. Very complicated to store and dry ski clothes. No hooks or things to hang clothes on. No dryer. The rooms not so well soundproofed.
Free internet access.Excellent location in the centre of Andorra la Vella.Spacious room.Excellent hotel staff.Very clean room Expensive parking.I asked queensize bed & i had two twin beds together so i didn't have a good sleep.
Awfull smoke odor, could not sleep all night because of it (and yes, this was a non-smoking room). The sofa bed (4-room configuration) is of very poor quality, I don't think an adult could sleep in it reasonably. Our children (under 6) were ok, though.
not internet access in the room
Spacious room, good rate, excellent location Nothing
We had to move room because there is heavy machinery just across the road making a lot of noise (8am).
Large Room and location I would never rank this hotel as 5 starts. It's a basic 4 start hotel.
The service level was very good. All the staff we spoke with were very helpful, although on one occassion the order was completly misunderstood. I thought the car parking charge was quite expensive, in relation to what we paid for the room.
Size of the room - we weren't expecting a suite so were very impressed that we got one! Very accessible location. Well stocked bar at very reasonable prices. No bottle opener in the room
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
One of the best hotels I've stayed at!
Comfortable hotel in a beautiful part of the world.
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
value for money it needs renovation
most things were fine position couldhave been better described. parking difficult and expensive
location restaurant staff very efficient
Big rooms, comfortable beds
nothing oldest furniture
The location was excellent and the staff was very polite and helpful. In general lines breakfast was on average.
It was really nice hotel
The location is very good. Parking solutions around. The room was comfortable for a family. The breakfast had enough choices for all the preferences in the group - fruit, cereals, bread, cheese, etc. Because being in the main street it's a little noisy but until restaurants close.
adequat business hotel
Breakfast Had to pay to use the internet
The hotel is very well located and has convenient access. The staff at the hotel's restaurant was not polite and not very efficient.
This was a great experience for us. Convenient location, room was large and clean, helpful and friendly staff and breakfast was very good! N/A
The location was perfect for shopping, the staff at reception and at breakfast were most help full could not do enough to to make our stay pleasant. Car parking was a little tight down a narrow lane, ok for a small car large cars may have to park nearby
The central location right in the centre of Andorra. The co-ordinates in the 'How to get there' information made it ease with sat-nav. Additionally, the helpfulness of the staff, speaking English, in pointing out where we could park securely. No coffee making facility in the rooms.
Very central for all conveniences fabulous value for money. Staff 100% No complaints whatsoever.We are a party of four and we are all of the same opinion.
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
The setting and scenary is fantastic. Peaceful and beautiful.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
It has a great location right next to the sky lifts so no car necessary
Close to where I needed to go. Breakfast was a bit repetetive.
The comfort of the room, the food and catering staff in particular were nice. The location, so close to the ski lifts was excellent. The price of the car park is robbery after you have paid so much for the rooms, there is no where to pull up initially to unpack the car, we werent told that we needed swimming hats and flipflops to use the fitness suite and on top of what we had already paid I thought 3 euros each for 5 of us for a hat was too much.
Cleanliness of room etc and professionalism of staff. Very noisy neighbours - long queues at reception at peak times as only one member of staff working.
convenient for ski cable car lift parking facilities were good, but expensive and there was little alternative for those arriving by car (this is something that your review should cover - sorry if I missed it) buffet style dinners were a complete shambles, with staff not well organised, although some staff very supportive at breakfast only machine served coffee and tea was available (and on one morning this broke down and scores of people had to use one microwave to make a hot drink!) This is not 4 star service!!!
The leisure facilities were wonderful and very relaxing after a 10 hour motorcycle ride in the mountains, the perfect tonic. The private underground on site car park was also ideal and very secure. The only slight observation was that the lighting in the bedroom was very dark with no means of adjustment.
Nice place.Horrible parking.
The hotel is really in the city center, easy to reach the shops. We had a car with us and the hotel garage was full, so we had to park cca 5 minutes away in the comunal garages.
Very close to city centar and nice comfortable rooms. Outstanding breakfast!
Room Space. Parking, small and difficult.
Very centrally located, had a friendly front desk staff and a very good price. The parking was overpriced at 15 euros per night
breakfast smell from cafe downstairs in the evening
Location and convenience Walls a bit thin and quite noisy when hotel was busy.
Breakfast was good, location in city centre, parking right underneath hotel. We apparently got the "budget" room. Obsolete snowy tv, very poor light. Spa facilities only open at times that are no use to guests who stay only one night.
Good location. There was no wireless
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
The location The non division between smoking and non smoking bedrooms.
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
poor breakfast for a high price!
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
Very nice hotel and cenrally located. no.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
Close to the downtown
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Great view of the city from the top floor. Just the price
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
excellent breakfast. very nice changes made during renovation.
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
The staff at the hotel, particularly at reception, were most polite and helpful.
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
The breakfast was absolutely fantastic
Fantastic location and exceptional value for money. Great facilities
quiet yet central position beds not very comfortable
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
Very central to shopping streets.
Good facilities but few staff. Staff were not friendly.Food very expensive.
Price very interesting. Good location, accommodation for double room superior with breakfast.
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
Modern, quiet, secure parking.
Very good position. Parking a bonus
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
Good attentive staff, excellent breakfast choices Very hard beds
The facilities and flexibility of use
The hotel very much was pleasant. All is very beautiful and comfortable All very much was pleasant
staff were good,location to ski resort swimming pool was not in hotel but different location and had to drive to it.Kitchen had very basic facilities
It is in a quiet part of Andorra, yet quite close to the main town. The leisure facilities are good and the staff very obliging. As non smokers, we did not enjoy the return to the bad old days when all public area were smoke ridden.
Location was perfect for skiing, hotel offers discount at local ski rental shop, Pico Negre, which were excellent. THe size of the apartments was great, but get the ones in the newer side with a kitchen. The spa rules, need a swim cap to enter pool. Who the hell packs a swim cap, and why should I have to buy one there? Our couch was very uncomfortable, which was also our bed later that night.
Location - it was outside the city centre, so more quiet natural surrounds with great views over the valley and out to the Pyrenees mountains. Although rooms were a reasonable size, the layout was a little 'boxy' - ie would be better to have more open plan into the living area from the front door.
The rooms were wonderful and comfy with a very nice view of the mountains. It was also nice to have a lounge room and the staff were quite friendly. It is a very family orientated hotel, so dinner and the pool were very busy with children and large families. Thos is great for families, not so good for younger couples wanting quiet. However the rooms were quiet!
+ That we can use swimming pool, sauna and Jacuzzi for free; + Our apartment was very comfortable for 2 people; + Great view from the window. - It was only one public computer with very expensive internet, and it wasn’t possible to print out information anywhere (it was very important for us!). Lady at the reception desk was very helpful allowing us to use her computer and printer. - Microwave and coffee maker didn’t work properly.
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
really friendly staff, close to shopping areas
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
High quality of all facilities More accessible parking if possible.
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
Parking, location, price. Only the the thin walls and loud guests.
very helpful staff, good parking system, location OK
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Excellent family accommodation
OK, a litle problem parking to car.
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Clean, Excellent buffet breakfast, Great Staff
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
huge room, lots of space, nice veranda, good breakfast. I liked the in-town parking service, very convinent. The GPS corrdinates given on the site are wrong!!! They made us climg up the mountain. When we tried entering the street address the GPS again led us in the wrong direction (into the village). I would add driving directions to this hotel. Also, a bigger sign on the entrance coming from France could be very helpfull.
The hotel was luxurious, albeit, probably due for refurbishment, e.g. marble floor in bathroom, starting to crack in places,bathroom washbasin and bath starting to show signs of age but all spotlessly clean, Extremely spacious and clean, including large balcony overlooking town. All facilities superb. Did not personally like Andorra, too busy, too much traffic noise and so much building work going on, would not be an ideal place for a restful time, but for a shopping break, ideal.
good view, good staff. wireless access do not reach all rooms
big conortable room, bed and bath accessories I do not estimate this hotel in 5 stars
The retaurant was very good and the room quiet and very comfortable
The staff were very friendly and helpful, the room was comfortable and the restaurant was excellent.
It was a very central location We thought it was more like a good 3/4 star hotel.
Really well-designed rooms, nice lobby, staircases etc. Helpful personell, very central location. Comfortable everything! Impressive facilities E.G. top-line tv and dvd, jacuzzi. Overall unforgettable stay! Request for a non-smoking couldn't been satisfied. Good restaurant, but not as much gastronomic as it pretends to be. Hotel's fasade and logo placed outside have to be re-decorated to match the interior's standards.
Friendly staff & hotel in central location
Wonderful, one of the best hotels in Andorra. Perfect service. Located in middle of the town. Rooms made by designers... Everything allright.
All the amenities in the room, the cleanliness and location.