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The girl that checked us in. Dirty room, cold room because heating unit didnt work properly,
Needed a place on short notice. Clean, friendly enough staff, decent breakfast. Basic accommodations for the price.
NOTHING! Missing comforter; Broken phones, needed to go downstairs to front desk when you needed anything because the phones didn't work. Noise till 3:00 am when finally threatened to call police. AWFULL HORRIBLE.. NO offer to compensate or make amends DON"T STAY HERE!!!!
It was located really close to downtown. We could hear the people above us walking all night. The room smelled and their were hairs on the towels. For $170 I was expecting something much better. The worst hotel I've ever stayed in that was more then $100.
Water park pases How dirty it was and old not up to date was not a good hotel
Room had peeling wall paper.n looks like they were repairing though
the price was great. the original person who checked us in was extremely nice and helpful. They had the reservation wrong - was changed promptly night shift front desk man was extremely rude and unhelpful. No mini fridge.
Nothing I had to pay twice for this room because the people running it didnt speak english.....
I liked the comfort of the beds. I did not like the holes in the wall, the absence of a mini refrigerator/microwave, and the noise. The people above us walked around and we heard every step. The breakfast was also lacking...
A decent super 8 off interstate. The motel was clean throughout, my room was a bit smaller than usual but I didn't realize at first that it was a handicap room, most noticeable is that the hangers are positioned very low, when hanging my shirts, they almost touched the floor, not a problem but not what I expected. The bathroom was larger than normal, again because this was a handicap unit. The shower was very good, water pressure excellent. The breakfast was very plain, cereal, toast and waffle maker, but again this is probably normal for super 8. The girl at the front desk needs to have a lesson in guest relations however. When I went to check out, the desk clerk's attitude was very unprofessional, she didn't smile at all, acted as though she didn't want to be there. For a young women working the front desk in the morning she should have had a more professional attitude. Maybe she just wasn't trained properly by the owner. I used to work the front desk at a hotel years ago and was taught how to be courteous and polite to guests at all times. Maybe she'll learn over time.
The front evening staff was very professional and helpful! My 15 year old and arrived around 3:00pm and the young woman who checked us in was very helpful with local attractions and the motel itself. I'm overall pretty picky with where I sleep, but this was a last minute trip and I was happy with our stay. Great free pass to the local waterpark too.
Low priced Could have been cleaner. Air system in rooms didn't work. Building was very cold. No fridge or microwave in rooms.
Very nice overall. Great price and very clean. Walls were a little thin but still very comfortable.
The reason we stay every year is hands down the owners. They are so kind and welcoming, and they are always around to help with any problems. The motel does not have any hidden fees, just one small daily resort fee (which they offer free tickets to Noah's Ark Waterpark for all people in your party so it makes up for the daily fee). The rooms are clean, comfortable and includes a refrigerator and coffee maker. My kids love the indoor pool, hot tub, sauna, and outdoor pool. An added bonus is the property is very safe! There is a large frontyard and backyard for the kids to play, and a HUGE park that is two blocks away. Good luck finding a large hotel in the Dells with owners who are always available to help their customers! It is truly a hidden gem, and I cannot wait until we stay again next year.
I've been going to Wisconsin Dells since I was a little girl and have always stayed at ITM. This time was with my baby and I feel like over the years it only gets better because every time I stay there they've updated something. It's a great hotel for anyone!
Very clean and comfortable. We loved the simplicity.
Pool closed too early
Sao very clean! Bed was excellent No complaints at all except parking very tight
Everything! Clean ..centrally located..friendly..loved the 60s retro feel Nothing to dislike
Newly remodeled, nice pools, hot tub and sauna. Very nice staff, great price for what was all included Th e room was a bit small but not bad
Very clean and quiet. Great value for an off season stay in the Dells. No comfortable chair in the room.
I love how helpful the front desk guy was. He truly went the extra mile to make me feel welcome, he was super friendly and nice. He provided balls so my kids could play and unwind. It was great. He also recommended some places to dine in at. He was overall wonderful! The price of the room was perfect. It was a nice basic room. I did love that in addition to the traditional shampoo , conditioner and lotion they left 2 makeup remover towelettes. Different I'd good I notice the small stuff.... The 18 yr old who cleaned my room did a bad job making my bed. He just threw the blanket on top of the bed on a angle and the sheets under were rolled down..... I wasn't very content with his lack of effort. The truth is if that's the worst part of my stay I'd say it's a great place!
I liked the clean bathroom and how cheap the motel was considering the time of year we went (summer). They also threw in passes to the Chula Vista resort and had a great discount for Mt. Olympus. Close to downtown as well. We had some obnoxious neighbors that got incredibly drunk at 3am and tried to break into our room from a connecting doorway in the room. Paper thin walls made it so you could hear everyone! I'd only recommend staying here if saving money is an absolute neccesity.
The River Road is a clean comfortable hotel with nice beds nice towels and nice Decor ....I would definitely recommend this hotel to anyone Nothing
Being woken up at 1:45 AM by a fighting couple and then at 2 AM the next fighting couple directly above stomped around in a 15x15 room like they were on crack and couldn't control themselves. This went on until 4:30 AM and by that time we gave up. Also no phone in room to call the office.
It was only a few miles from the water parks and downtown. A great location! The beds were comfortable,tv was fine. It had a mini fridge and the a/c worked great! I had a hard time finding the hotel. My GPS took me to some dump of a hotel that had ppl smoking weed outside. Great! Just what my son needed to see! We barely had enough toilet paper. Good God I'm not taking a roll home with me! Uhhh
Nice clean rooms and price Bed hard
much more then i had expected. no
This is by far the cleanest motel room I've ever stayed in. We were pleasantly surprised how nice this place was. The staff was very friendly. There was no mention of a fee for pets until we checked out, but it wasn't that big of a deal.
The room was clean and did not have typical for the motels floral bed linens. The fact that it is not a hotel but MOTEL makes a differerence when you are w/ a bigger group and need to move from one room to the other, especially during some bad weather...
Quiet and comfortable with fridge, coffee maker and microwave. AC was a bit noisy but not bad enough to disturb sleep.
It was very clean and well taken care of. I liked having a microwave and refrigerator in the unit. The jets in the tub were amazing and the bed was very comfortable. Staff was very nice. No
Very clean rooms, pool was great & very friendly staff! The pull out sofa sheets were not changed :(
The Owner was Lovely to meet & chat with ! :) Hot Water not Hot enough for a Bath but, ok for a shower !
This guest did not leave comments about this hotel.
Clean room, fridge, microwave, flat screen TV, parking. Room size.
This guest did not leave comments about this hotel.
The staff was very nice. The linen and towels were very clean. Could be a really cool retro motel. Close enough to walk to several good places to eat. The cigarette smoke was just so overwhelming from the people next door that I could barely sleep. I was under the impression that the entire hotel was no smoking but the people next door definitely smoked. Also it got very stuffy because there was no way to control the temperature in the rooom. We opened the sliding glass door for awhile but obviously could not sleep with it open. This place could be a really cool retro place if they didn't have the long term residents, cleaned up the pool, comfortable pillows, and hot water for more then half a shower.
The owners went out of there way to make us comfortable. Noise from traffic, air conditioners were old and loud, crowded rooms, bed could be updated but we're ok. TV didn't work. Rooms had a smell.
Location No bugs in bed. Clean towels. Shower and sink worked as expected. Not at all like its website showed. TV from the 70's, one channel only manually operated. Front office unable to help, "No work" he said. Wi-fi signal constantly lost. Bed squeaky. Old rug. Toilet required long hold on handle. Heater/air conditioner unit looked disgusting inside, did not use. Pool closed, cafe closed. Poorly paved parking lot, uneven grade on far end. No elevator, wooden stairs in need of maintenance. How do these places remain open?
Walking distance to main attractions. Two towels for 5 people, couldn't find reservation, first room given was not yet cleaned or made up.
The bathroom was huge! The microwave, fridge, and coffeemaker came in handy, and the beds were comfy. We could walk to most attractions except the waterparks. One of my pillows was rock hard.