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Location. Bed was not supportive.
I like that even though outdated- still clean. Also, the beds were very comfortable. Great price! The staff. The manager to be exact... I called earlier in the day to ask if it was okay for me to do a late night checkin. I gave a specific time frame, and they said "no problem." We arrived at the time we gave them, and there was no one at the front desk to help. Had a little sign saying "be back in a few minutes, helping a guest." No problem, right? What's a few minutes? Then 10 minutes went by, 20, 30... By then I was furious. We had been driving all day, and were completely exhausted. It was late, and all we wanted to do was go to bed. I started calling their phone number to see if I'd get anyone on the line. The first time, no luck. Another 15 minutes go by, and I call again. Finally, a lady answered. She claimed there had been an emergency, and the front desk person would be back in 10 minutes. At this point I was too mad to care about their problems, I just wanted to go to bed! After almost a one hour wait, the manager comes storming in, looking pissed off at the world. Doesn't say a word to us, except for my name to get me checked in. I proceeded to explain to him my story... How long we had waited, that I was specifically told someone would be here to check us in, etc. he mumbled "sorry" and continued to pound aggressively at his computer keyboard. No explanations, no sincere apologies, no incentives for the inconvenience, nothing. So, I asked for the manager. Go figure- he was the manager. I expressed to him that he had poor customer service. Again, a quiet mumbled "sorry" as he handed me our room key. Had this man taken a minute of HIS precious time, to explain this supposed emergency, and sincerely apologized for the inconvenience.... I could've gotten over it. Very disappointed how it was all handled. Then at checkout, again... He didn't say a single word except "would you like a receipt?" Nothing like "how was your stay?" Etc. Bummer- if it wasn't for that I would've given it a high score.
Close to theater, walking distance to convenience store. Quiet area. Spa available. Got the single king room and it was a large room with a couch and dining table. Pets allowed. Wifi available. Directv with hbo. Good for short trip with basic needs. No continental breakfast, no scenic views. Ac/heater was a bit loud. Old tv. No real luxury.
The room heated up quickly There were no pillow cases on most of the pillows in my room. My towels had holes in them. And there was no way for me to hook my laptop up to the TV because they are still using tv's that only have A.V. hook ups. It was just a quiet place to get some sleep.
The room was small but clean. The mini fridge was large and the full sized microwave was a huge plus. It was easy to locate and the breakfast spread was good for a small motel. The heater didn't work hardly at all and was practically impossible to get to actually heat up. The staff didn't check id when checking in or when asking to have the key I lost replaced. It made me uncomfortable that their security precautions were so lax.
When called after we left they responded with support. We had left a bag in the room's fridge and had a misplaced jacket. They went to the room and retrieved these items and we were able to retrieve them on our return trip. Thanks again to the caring management.
Room was Better than expected for the price. A nice surprise. Curtains were a bit shabby. TV was old. But for one night it was okay for us.
Room decor, friendly, quick check in. Comfort home feeling
The KC hotel was a great value. Very clean and good location. Nothing
Cleanliness, wonderful management.
This guest did not leave comments about this hotel.
Very quiet. Room was large and comfortable. I was bitten by spiders during the night. I didn't see them when I pulled down the covers, but I had ten bites by morning. The room was older, bathroom very small. Shower head at my chest.
A small place owned by a couple that take very good care of the property
Cost It was a little old and needs to be remo but was perfect finexpensive for the price we paid.
The best part of the hotel was the price. For what we paid it was almost perfect. Nothing
We were very happy with our room and it was SPOTLESS! Very, very clean which is what was important to us. Being there on a Thursday night it was very quiet. The WIFI was fast! We would highly recommend this motel. Well, the towels were scratchy but that's the only negative I can come up with.
Would use again
Beds were very comfortable. Very simple arrangements and parking has something to be desired but overall manageable. The management was visible and on top of the function and duties of the motel. Management/maid service cleaned our room after we left even though we had the Do Not Disturb sign on the door (as we stayed 2 nights). We'd prefer them to not disturb although they were quite pleasant in their own way. The shower was quite small.
The staff was terrific. The location is great. The beds and bedding are old and uncomfortable.
The location is great, very close to ski rental shop we use and on the far end of Pinetop closest to Sunrise. Rooms are clean and functional. This could have been a home run but it totally struck out on the most important element--sleep! I have never been in a more uncomfortable bed in my life. I would have been better off sleeping on the floor. If you like sleeping on concrete slabs with 2 by 8s for pillows, this is the place for you. I tossed and turned all night and got up more tired than when I went to bed. I cannot emphasize enough how bad the bed was. I do not want t to take away from how bad the bed was but I must also mention the shampoo packets were annoying. Bring your own shampoo so you don't have to deal with them.
A very welcome respite from the heat of the Phx valley. The staff was wonderful. Room was spacious and very comfortable. We will definitely be staying here again. I see no need to pay chain hotel prices when you can support these local businesses for a better experience.
It was clean and the people were friendly. The whole floor smelled like someone was cooking ramen.
Price Continental breakfast was decent Dirty, bad smells, noisy, not maintained
I enjoyed the free breakfast and free WiFi. I did not enjoy the dirty pool, it had the odor of smelly feet and the vibe was old. We kept our curtains closed because the view was quite disturbing. When we called for a wake up call, no one answered. I felt rushed to leave after management tried to enter our room before checkout and our clock was set incorrectly to get us out of the room before 11am. I wish we would have booked a room at the Super 8 motel in Show Low...it was further but the motel is newer.
LOCATION WAS NICE BUT SO ARE MANY OTHER HOTELS WITH BETTER SERVICE THE LOBBY CLOSES AT 1030PM AND THERE IS NO SIGN INDICATING THAT THE STAFF IS AVAILABLE, YOU NEED TO USE THE PHONE LOCATED OUTSIDE. I PAID FOR 2 NIGHTS STAY ON A HOLIDAY WEEKEND AND WAS UNABLE TO STAY IN THE ROOM AS I HAD NO IDEA WHAT TO DO WHEN I SHOWED UP AND THE LOBBY WAS CLOSED. I HAD TO FIND A LAST MINUTE HOTEL WITH VACANCY AT 1130PM AND I WAS NEVER REFUNDED FOR THE 2 NIGHTS STAY. I WOULD NEVER STAY HERE AGAIN!
It is cheap, but you get what you pay for. My girlfriend hated it so I had to cancel the day we got there. They charge for one night if you don't cancel in advance. The building looks pretty rundown and the rooms aren't very modernized. Would be great if you just need a place to sleep but there are much better places to stay in Pinetop for a vacation.
Nothing. Linens dirty.. towels all stained.. shower control broken.. the room smelled bad when we walked in
Nothing It was a dump, nothing worked, bathroom was horrible shower was cold and only chest high and mold in corners, front door had huge gaps around it, electrical does not meet code, no toilet paper, bed springs poke you. This place needs to be inspected.
The price. No.
Worked with us at changing one of the rooms, due to trouble with the television, they accommodated us well
Quant. Beautiful area. One of the lights wouldn't work. That's all.
NOTHING It was very dirty and unkept. Dirt was clinging to the ceiling fan, chairs were stained, dust on everything you touched,toilet seat did not fit, the sink was chipped, ice build up in fridg etc.
It was just up from what I would consider a dump A better question would be what did I like about it? just the location.
nothing Tried to go inexpensive, but, this room was awful, bugs and did not have proper plugins for computers, coffee pot, nothing. I will never stay there again. I know you can't expect much for low price, but, I was very uncomfortable the whole night.
the central location and privace plus a guest with price just the smoke smell in non smoking but it was minor
Good location for activities in area. Liked ability to open windows instead of having to run ac.Comfortable bed, pillows. Clean enough, no bugs. Noise from vehicle exhaust as they gear down the long hill coming into town. Having to get ice from office.
Nothing The rooms where creepy and cold the heater was taking a long time to work
the price the micro and refrigerator in the bathroom