Elara, a Hilton Grand Vacations Club

Reviews

Pros

"Staff was great" (in 15 reviews)

"Great location just off of the strip." (in 20 reviews)

"Great room with a nice view and nice beds." (in 32 reviews)

Show reviews that mention

+

miracle mile

planet hollywood

floor to ceiling

casino in the hotel

las vegas

junior suite

close to the strip

free wifi

great location

shopping mall

non smoking

parking lot

resort fee

swimming pool

high floor

welcome pack

great view

comfortable bed

staff was friendly

nice room

clean hotel

Excellent

May 2018

10.0

Location!!
Good

Jan 2018

8.0

Good place to stay.

I have stayed here twice. I find this is a good location. It is close to everything (dinning, entrainement, shopping, etc.) not noisy.

Everything was good nothing to dislike. The staff are professional and discreet. I recommend it to all. The parking is free.
Excellent

Dec 2017

10.0

Nice hotel with great windows and good location. It was clean and the staff was friendly.

There wasn't a great front entrance. You normally had to pass through the mall to get anywhere.
Excellent

Jul 2017

10.0

Thoroughly Enjoyed

Found everything about the place to be first class. From the immaculate facilities to the professional and helpful staff to the amazing suite my high expectations were met and exceeded. Highly recommend this location to those seeking a fun, luxurious stay sans smoke and gambling in the lobby.
Excellent

Jul 2016

8.2

The bed and view were great

Overbooked couldn't stay longer
Excellent

Jun 2016

10.0

Great hospitality and security

The host who checked us in was very friendly and gave us a lot of useful information. The 24-hour bar was very useful, especially after landing after midnight, and it being too late for us to go out. The bartender was very friendly and hospitable. I liked the added security before getting to the elevators with the "guard" standing by to make sure everyone had working keys before entering the elevator area.

It was a little of a hassle to have to go to some rooms because they were on different towers. So, if they were on the 6th floor, but we were on the 50th floor, we had to go back down to the bottom floor to take another elevator to get to our friends' room. It was a little inconvenient. Also, when we asked housekeeping for clean towels, she reacted as if we were accusing her of stealing from our room. We were just asking if we could get new towels, because ours were laying on our beds, etc. Her reaction was odd since we weren't accusing her of anything.
Okay

May 2015

5.1

Tried Hard but still missed

At face value, the Elara looks like a nice hotel. However, it was obvious that they didn't put the amount of $$ into the amenities that matter.

Horrible wifi even after paying a premium price Check-out at 10 Remote control did not work IT support was not on-site and could not help The bed bowed into the middle The water pressure was horrible Not a fan of black toilets and jetted tubs.
Excellent

May 2015

8.2

Beautiful hotel, but a few misses

The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional.

A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.
Excellent

Mar 2015

10.0

Swanky

Clean modern decor. Swanky Mad Men feel
Excellent

Feb 2015

9.4

Awesome

Rooms were so big. Best experience by far. Will be booking there from now on

Some stuff were not working or a little difficult. Like the washer and dryer. Projector , jetted tub all work but difficult to handle
Good

Dec 2014

7.7

Nice property, good location, no restaurants, kind

Really great staff !! Room was clean and super nice

No restaurants in the property. It's attached to the miracle mile shopping center....kinda tacky.
Excellent

Dec 2014

10.0

Loved it!

I always stay here and the rooms are always amazing.

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