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Pros: "The crew and seat was fine"

Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."

Cons: "Our flight was delayed 3 hrs, made me miss planned events during a very short weekend trip. It cut our trip in half..super bummed."

Cons: "No screen on the seats."

Pros: "Very quick boarding. Plenty of overhead space. Most likely because flight was not full."

Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"

Cons: "Be on time"

Pros: "Clean environment"
Cons: "Gluten free snacks"

Pros: "I liked the mood lighting, the spacious area under the seat in front of my aisle seat, the choice in movies, and that every seat had a screen."
Cons: "The takeoff and landing were smooth except that the plane felt like it was fishtailing a bit. Otherwise, it was great!"

Pros: "Staff great"
Cons: "Same old movies"

Cons: "Delay Part not available"

Cons: "Nothing"

Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"

Pros: "Was going to miss the flight and was able to rebook since I was in the check in window for just $50. Really awesome."

Pros: "Seats on my flight are comfortable all around. The plane I was on is a virgin airlines plane."
Cons: "Way too cold"

Cons: "Entertainment system was malfunctioning. Sound would cut out intermittently"

Cons: "None"

Pros: "Entertainment wa great"
Cons: "Left late for no apparent reason? Baggage was far away"

Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"

Cons: "we missed our flight and they said to us that “ you need to pay 350 dollars to change next flight” and nobody cares about us and i hate alaska airlines because they are so careless"

Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"

Pros: "Crew was professional, captain kept passengers informed."
Cons: "Sat in plane for a total of 3.5 hours for a 1 hour and 15 minute flight. McCarron Airport was jammed so SFO takeoffs were delayed."

Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."

Cons: "Charged for taking an empty seat at an early flight which would have been empty anyway"

Pros: "Everything was perfect for 1 hour flight. Thanks Kayak."

Pros: "Roomy seats, very affordable, free entertainment, and very pleasant customer service."

Pros: "Very professional and nice crew."
Cons: "Same as above"

Cons: "Delayed 2 hours."

Pros: "Every thing"
Cons: "Not a thing"

Cons: "Better vegan snacks available for purchase would be great."

Pros: "Same as before."

Pros: "The staff was super friendly and the plane was new. It felt brand new."

Pros: "Everything!"

Pros: "Stewardess very helpful and welcoming."

Pros: "The cabin was miserably hot"

Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"

Cons: "needed more water"

Pros: "Everything"
Cons: "Everything"

Pros: "I appreciate the steward giving me something to eat for breakfast."

Cons: "If United can serve more than orange juice or water, so can you"

Pros: "I arrived early"

Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."

Pros: "everything"
Cons: "no complains"

Pros: "The steward."

Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"

Pros: "Ease of printing boarding pass and especially the luggage tags."

Cons: "The captain said the plane had been running late all day.... For 4 different flghts¿dont they have any other planes to use to catch up?"

Cons: "Kicked out of boarding due to nose bleed. Didn't matter that it stopped before the last person boarded. Had to fend for ourselves and find a hotel room at 7pm on a Friday night with zero help from Alaska. The attitude of the agents at boarding was at best apathetic and rude for one in particular."

Cons: "It was the worst travel experience of my life."

Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."

Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."

Cons: "Be on time next time"

Pros: "At the wrong gate for a while they saint change it on the monitors I was on the other end I keep hearing my location on the intercom, but the monitor stated I was at the correct gate."
Cons: "Change the gates"

Pros: "Everything"
Cons: "Nothing"

Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."

Pros: "On time. Crew was very good"

Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."

Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."

Pros: "Flight attendants"
Cons: "Comfort"

Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."

Cons: "We were unable to check in with SunCountry .. very frustrating!"

Cons: "TV and music would be nice."

Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."

Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"

Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"

Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"

Pros: "Crew friendly, enough leg space"
Cons: "Internet access"

Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"

Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"

Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"

Cons: "Hidden cost. Late flight. Had to take bus to the plane"

Pros: "I did not fly to Las Vegas... the ticket went unused."

Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"

Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."

Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"

Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."

Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"

Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."

Pros: "The crew"
Cons: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"

Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Pros: "The crew was friendly"
Cons: "The flight was delayed by an hour"

Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Pros: "Direct flight"
Cons: "seating is a little cramped."

Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."

Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"

Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"

Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."

Pros: "Boarding and leaving the gate was nice and prompt."
Cons: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."

Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."

Pros: "Staff was very nice"
Cons: "Landing was rough"

Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "The plane looks old- phone jacks loose , no entertainment available"

Pros: "There was none"
Cons: "Everything"

Cons: "Bigger seats would've been better"

Pros: "Everything"
Cons: "Food"

Cons: "Length"

Pros: "It was comfortable"
Cons: "The wifi wasn't working"

Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."

Pros: "Everything"
Cons: "Keep on doing what u r doing"

Cons: "The remote in the arm rest is the worst part of the aircraft. You can never rest your arm because you will always hit the remote changing the channel or turning the screen on."

Pros: "Movies and drinks"
Cons: "More frequent service"

Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Cons: "N/a"

Cons: "Delays"

Cons: "Uncomfortable"

Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"

Cons: "My luggage is all soaking wet. Horrible."

Cons: "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."

Cons: "Snack"

Cons: "Smooth ride"

Pros: "Good. Thank You united airlines.!! Excellent 10.00"

Pros: "On time. Courteous and friendly flight attendants."
Cons: "A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!"

Cons: "They skipped me for drinks"

Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."

Pros: "Really professional. Nice service."
Cons: "Lost a bag."

Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."

Pros: "Really nice staff"
Cons: "We boarded and the plane moved a left feet. We didn’t leave and moved back to where we began. The plane had problems. We were three hours behind schedule. Got to our destination late."

Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."

Pros: "The flight crew was very helpful and very willing to work with everyone."

Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."

Pros: "Crew was nice & limited free on board movies & TV were available but I forgot my headphones"
Cons: "Same pretzels & one cup of Coke for a 3 hour flight. Very Cheap!"

Pros: "Entertainment is too hard with Direct TV"

Pros: "All staff were great"

Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"

Pros: "Spacious seating and friendly crew"
Cons: "Pay for wifi"

Pros: "Suitcase arrived at the carrousel on time , much better than Houston."

Cons: "Wi-Fi wasn't available"

Pros: "Didn't have food"

Pros: "Direct tv in united codeshare flt"

Pros: "Nothing"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"

Pros: "It was nice"

Pros: "The flight left on time"
Cons: "There was a gate change and I requested an aisle or a window seat but ended up getting a seat in the middle somehow"

Cons: "No food, was very warm, no movies unless you use your credit card."

Pros: "The crew was excellent"
Cons: "They change my gate departure Three time I less than two hours I have a bad back is hard for me to move around that fast."

Pros: "Great deal and not cheap like spirit..."

Pros: "Boarding process"
Cons: "No food... Sporadic drinks.. Very cheap service"

Pros: "This was my first time flying United and I was very happy with everything. Hopefully my opinion will be the same on my return flt."
Cons: "It would have been nice had i been able to recline the seat a bit more. And some sort of remote for the games...To play the games u have to lean forward and sit with ur arms raised to touch the screen and that get very uncomfortable...It might not b important to everybody ...but since u asked..."

Cons: "Big empty plane, wouldn't let anyone move to the exit rows. They were all empty. Lady said, we have to charge you $75 to sit there. Really? 10- years ago they raised their prices because of fuel. Now barrels of oil are 31 bucks that's 70 bucks cheaper than before. Shouldn't the airlines lower their prices. If you don't want all the charges fly Southwest!!"

Pros: "Nothing"
Cons: "Everything"

Cons: "There is delay in both airport for security check ! No more people to do it ! 1 hour waiting in line was very dissappointed"

Pros: "No issues. Quick and painless."

Pros: "I liked all the free games I was able to play. The time seemed to pass by"
Cons: "I didn't like that this wasn't supposed to be my original flight."

Pros: "Flight crew on this flight was very friendly and professional. Plane was clean and on time."
Cons: "That my clothes still had vomet and smelled bad from last flight. Raleigh to Houston."

Pros: "The TSA pre board is the thing since ice cream"

Cons: "More room."

Cons: "Exorbitant bag fees, and a “check-in fee” for EACH leg of the trip, when it was clearly stated on all printed flight info that “this flight is not eligible for online check-in”? Ridiculous. $175 for bags & $110 to check-in + original fare = as much as I would have paid on a more reputable airline."

Cons: "Flying to Vegas for our 10 year. Flight delayed and told it most likely would get canceled and to book a new flight, so we did. Cost us $600 and a ton of stress and sadness."

Pros: "Got to vegas"
Cons: "The guy 16 rows behind me was wearing cordory pants."

Cons: "Nothing. This flight was cancelled within an hour of takeoff. We were already through security. The only option to rebook was 5 days later, on Christmas eve. I can't imagine I will book Frontier again anytime soon."

Cons: "Totally break my plan"

Cons: "Significant delays and poor communication with customers about those delays."

Pros: "Staff was helpful and professional."

Cons: "Extra fees. Extra long boarding process. Very Rude and mean, flight attendant."

Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"

Pros: "Plane left and arrived safely and on time."
Cons: "Paying $30 in advance for a carry-on! No leg room! No water/drink!"

Cons: "Schedule delayed twice, huge baggage fees for carry on, poor customer service, terrible and thin seats - gum all over plane"

Pros: "Flight was fine, took off and landed on time, and the price was great."
Cons: "$40 for a carry on bag was a surprising hidden fee."

Cons: "When did Frontier become a Spirit type of airline where everything is a cost? Even a carry-on bag? Will never fly them again. No reclining seats and what was with the tray? Can it even be called a tray?"

Pros: "Everything was great !!!"

Cons: "Uncomfortable thin padded seats"

Cons: "We arrived at the gate in preparation for a 6:50pm flight. The screen at gate 21 in SFO said flight had been delayed to 7:25pm. No gate attendant available. A little later, the screen updated again to a later delay of 8:05pm. No gate attendant around. Fellow passengers starting to get angry, no one is around to provide any answers and we have no idea how many more delays will suddenly appear on the screen. Terrible delays at the gate with no communication or Frontier rep available."

Pros: "Upon check-in I was practically rushed my ticket, flight was almost 2 hours late, no apologies from crew or empathy shown for this inconvenience, hot cabin, uncomfortable seats, annoying passengers who wouldn't stop messing with their tray, monotoned flight attendant, flight attendants constantly bumping into you while you're seated... The whole trip started on a bad leg and felt like a disaster! I will never fly Frontier again and have spread the word."
Cons: "Was there even a positive?!?! We didn't die, so #winning"

Cons: "You have to pay to reserve a seat."

Pros: "Nothing"
Cons: "The most inefficient and least cost effective airline in the history of airlines. I am so disappointed in my experience that I may spend the rest of my days advocating boycotting this company."

Pros: "The employees are extremely pleasant and professional"
Cons: "Both legs were delayed"

Pros: "The desk staff were nice even when people were yelling at him."
Cons: "I didn't like that my flight was delayed 6 hours"

Pros: "Nothing"
Cons: "Flight got delayed and notice was sent out last minute. My hotel was booked for the night, and Frontier just wouldn't compensate for it. I called Frontier, spoke to the Frontier front desk people, called customer relations, but all they did was send me on a goose chase. This is the first time I've gone through anything like this. They also charge for seats, as well as bags (carryon and under plane) - RIDICULOUS! I will NEVER fly Frontier again. Also very poor customer service."

Pros: "Crew members were fun."
Cons: "The plane was super old. And none of the chairs reclined. And the big surprise was the $35 fee for carry ons lol. Like seriously?"

Pros: "Nothing"
Cons: "3 hours of delay, no respect and appreciation of the wait."

Cons: "The seats suck . No cushion ,tight fitted , charged food."

Pros: "Convenience and price"
Cons: "Flight was delayed and never knew why? flight was delayed and never knew why"

Cons: "They charge you for everything. $16 just for the seat, $30 for a carry-on"

Pros: "Had to cancel flight because of long delays. Actually went smoothly and got an appropriate refund. Wasn't expecting that to be easy but it was."
Cons: "Carry on bag fees made it more expensive at the end. First flight was delayed 6 hours ended up having to buy another flight last minute"

Pros: "I like that they flew me to where I laid to go."
Cons: "The crew was discourteous the entire flight--yelling at passengers and not accommodating. At least the flight was $38"

Pros: "When I saw the price, I thought it was low, but Virgin charges the sam without add ons like charging for carry ons. And the seats recline on every other airline, but not in the terrible Frontier plane. As uncomfortable as the Donner Party."
Cons: "Low prices are a bate and switch. Seats were terrible. Won't take Frontier again if I can avoid them."

Cons: "dirty"

Pros: "Crew members were friendly."
Cons: "when the flight was delayed 4hrs, the airline refused to refund one-way ticket. When a it's not the buyer's fault, the airline should be able to refund the ticket without loosing the returning flight."

Cons: "Terrible service"

Cons: "Four hours late . Ruined my night in Vegas . Never again will I fly with them ."

Cons: "Late late late. Delayed on both ends of both flights! It wasn't even raining! No explanation or support from airline. It's cheap for a reason: because it's a worthless airline! Just pay the extra money for a real flight and you might actually get there at a reasonable time. Also: you have to pay for carry on items, use that money towards flying on a better airline!"

Pros: "Short fly thanks Big airport (as well as services)"
Cons: "Very late Not organized Hidden fees ...."

Cons: "Flight from San Francisco to Las Vegas on a Friday night: - 4 hour delay - After heading to the gate to finally board our flight (~30 minutes before departure), we overhear the desk agent telling the people coming to the desk - not even by announcement over intercom! - that the gate had been moved to the INTERNATIONAL TERMINAL. - This meant that we had to run across the airport and go through security again! The agent also neglected to tell us that mobile tickets for Frontier (even on the app?!) were not accepted at the international terminal. On top of that, you would think they'd have at least one agent available at the main counters to deal with any resulting problems. Two friends who could not get in with the mobile app and had to run around to even OTHER sister airline kiosks just to find someone to print the ticket (even the touchscreen kiosks wouldn't print). We even had a friend that did get through security run to the gate to talk to the boarding agent and was VERY rudely told to just "go ask TSA how to deal with it." - By the time everyone arrived to the gate (~30 minutes PAST the projected boarding time), they announced that they would just need a little time to just clean up and turn around the airplane. We take a look aside to see that there isn't even a plane at the gate! Overall, as cheap as these seats might get, don't waste your time your time. You get what you pay for, and a headache to add."

Pros: "Our flight attendant sang us an original song about turbulence"
Cons: "Paying $30 to check a bag and waiting an hour for it to show up at the carousel"

Pros: "I found that a $16 charge to chose a seat was rediculous. I understand a baggage check but a price for a seat should be included in the price of the ticket. Otherwise what am I paying for than a seat on the plane"

Cons: "Worst flying experience of my life. Terrible terrible airline. Had everyone wait for a 5 hour delayed flight the. Changed plane had to remove people from the flight then after reissuing each person seats and boarding cancelled the flight once everyone was finally on board. Never ever again."

Cons: "4 hour delay makes dick a dull boy Never again, frontier"

Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."

Cons: "Lots of delays"

Cons: "Beware of hidden cost- you need to pay for a 'carry-on' and seat selection (even within 24 hours of check in) Terrible crew- pilot never updated why we were on the runway and held up for 45 min after we landed. When air hostess was asked politely by one of the passengers, she rudely brushed him off and did not try to find out why. Phone service terrible- wait time over 30min with no option of call back or info about how long the wait time will be. Flight delayed for >3 hours- disorganized between landing terminal and baggage claim with no info Will never fly Frontier again unless they pay me."

Cons: "Baggage ripped off.. Im never riding this plane ever.."

Cons: "They charge for a carry on and a checked bag. So the price tag for your flight is $60 more than advertised unless you travel with nothing more than a toothbrush."

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew was okay."
Cons: "Seats were uncomfortable, flight was delayed by 6 hours and only received a $25 "please don't hate us" voucher."

Pros: "Nothing positive"
Cons: "It's a $100 flight but they charge another 50 for carry-on. Just go with another airline because the price is even in the end. Also I was planning to meet in Vegas with some friends for 24 hr. My flight was at 9pm, then soon delayed until 11pm. Okay, so that's cutting into my Friday night already .... until I get to the airport and I see it's delayed until 4am. UNBELIEVEABLE. They couldn't do anything for the 100+ passengers. I had to cancel the entire weekend trip. I wouldn't wish frontier on my worst enemies."

Cons: "The flight was delayed and hour with no message. We were forced to wait on the plane that whole hour while the AC wasn’t working. Staff was overly talkative over the speaker and gave no opportunity to read or sleep. The flight had no form of control. In this time of the pandemic to sit on an airplane for an hour and wait while the staff tells jokes instead of information was ridiculous. Poor flight overall. Tons of turbulence as well."

Pros: "The captain she was really funny"

Pros: "The seat was comfortable and the crew super courteous."
Cons: "For me not much of anything could’ve been better"

Pros: "The crew was professional."
Cons: "The seat was uncomfortable. The communication from the pilot was unclear, sounded like intercom issues."

Cons: "No issues just a little turbulence."

Pros: "I was told that I've been checked in but still have to join a terribly slow queue."
Cons: "That we were not offered even cold water."

Pros: "It was a short flight to Vegas from DFW and the seats were basic but more comfortable than the those in plane I was on going to Japan..."
Cons: "$42 for a carry on??? That's 1/3 of what I paid for the flight! That is an unreasonable price. I would have given 5 stars if not for this issue."

Cons: "They whole trip with spirit was trash. They did not make sure I had a seat. They overbooked and made me believe I had a seat when there was no seats life after taking up all my time in the wrong line."

Cons: "Everything"

Pros: "Boarding was quick (probably due to the fact that the plane was only half full."
Cons: "7 hour delay with no type of compensation to make up for the lost time."

Cons: "Delayed for almost 2 hours."

Pros: "Spacious, comfortable seats, friendly crew."
Cons: "I had to pay $50 for luggage because it was not prepaid (online). I did not receive e-mail to check-in, whereas luggage charge would have been less expensive."

Pros: "Nothing"
Cons: "Nothing"

Cons: "The delay in an hour and a half"

Pros: "Departure and arrival were on time and moved quickly. Did not feel super "budget airline" ... Had to purchase food and drink, but they were reasonably priced. I was overall really impressed by Spirit on this occasion."
Cons: "Nothing."

Pros: "I had a great flights both to and from Las Vegas. The crews on both flights were really great. This was the first time I ever flown on Spirit Airlines. Both flights arrived ahead of schedule. I loved the pre-flight briefings that the crew gave. Although it is a "serious subject" they also injected some "humor" that had everyone laughing. I will not hesitate to fly on Spirit Airlines again."

Cons: "Went to check in for boarding pass the day before flight, but was told my reservation had been canceled. I didnt cancel anything."

Pros: "Everything"

Pros: "Smooth flight! Did not even feel the plane touch down."
Cons: "The chairs are very small and crowded. This isn't a problem unless you are in the middle. Where can you put your arms comfortably?"

Cons: "Seats were not comfortable for me. I'm tall"

Pros: "Never flying this airline again."

Pros: "The crew was playful and kind throughout the flight."

Cons: "My flight was cancelled which caused me extreme stress and was a huge inconvenience to me."

Cons: "Flight cancelled!!!!"

Pros: "Non stop flight."
Cons: "The delay of departure."

Pros: "Nothing"
Cons: "6 hour layover turned into 11-12 hours. Repeatedly got emails during the layover that the connections was delayed an hour, 2, 3, ,4, 5, then 5 minutes, then another 20 minutes. How does the schedule work that way?? First night of vacation was taken by poor planning and management. Oh, we were giving $28 in meal vouchers for airport meal prices. The lead flight attendant was constantly occupied with her own stuff. It was just annoying. It was also annoying how she tried to talk fast over the intercom like she had it down, but it was obvious she didn't."

Cons: "None of us received a notification from Spirit about a change in flight status. No call, text, or email. All passengers who paid for this flight found out when we got to the airport that our flight was canceled and there were no other available flights on any airline that day."

Pros: "Nothing"
Cons: "Everything. The worst airline company that I had traveled in all my life. Pay $100 extra for carry on bags, and the worst and unconfortable seats at all! I will never travel at this "company" any more."

Pros: "The crew, flight, plane and ease of security and the airport were great! everything else basic."
Cons: "The spirit website was ridiculous to navigate and obviously on purpose. The spirit website is set up to take advantage of people and I will not be flying with them again. Water should always be offered and it wasn't. Also, the flight was delayed but not much like 20 minutes."

Cons: "Expensive drinks"

Pros: "The flights first appear cheap but after paying for your ticket they force you to pay for carry on, checked bag, and even seat. And while every other airline has a bag weight limit of 50, spirit is 40. And if you're over 40 pounds it's an extra $55! I have already posted on social media to never use spirit and explaining exactly everything that went well."
Cons: "It is hard to think of something that I actually liked about this flying experience. The price was ridiculously high, the person working the counter was not helpful, and my plane was old. I will never fly spirit again and I will make sure nobody I know flies spirit. Extremely disappointed."

Pros: "On time"

Pros: "Airbus A320"
Cons: "Was not allowed to pilot the aircraft. :( lol"

Pros: "Fast and i expensive"
Cons: "Too cold not comfortable"

Pros: "Nothing"
Cons: "Flight was cancelled because the plane did not show up. I've never heard of an airline cancelling a flight because of rain, maybe delayed but not cancelled. There were 100's off people upset and angry"

Pros: "There was no food."

Pros: "Nothing"
Cons: "Worst experience with an airline ever. I will never fly this shitty airline again."

Cons: "No complimentary drinks or snacks Lost luggage No communication Rude staff"

Pros: "New plane layout with appropriate legroom! This puts Spirit back in the game."

Pros: "Nothing"
Cons: "Were to start"

Pros: "It was quiet. Smooth flight."

Pros: "They were on time!"
Cons: "It was dirty inside..."

Pros: "The crew on the actual flight was helpful and nice and the seats were comfortable."
Cons: "That there are inconsistencies between carry on sizes from DIA to Dallas. I was charged double to check my carry on even though its size was accepted through DIA. The only explanation for this that I got was "the Denver airport wasn't doing their job" by monitoring the size of the carry on and so ultimately it became my problem at the gate as well as a few others in the same situation being charged a ridiculous amount over what we should have for our bags. I hate the fact that this isn't a cash airline, there is little communication about checking bags, and essentially anything over the size of a backpack is super expensive to check. There are no complimentary items and based upon what I spent to check my bags, I could have probably gotten cheaper airfare with another airline because I would have gotten two free checked bags. I will probably never fly with spirit again unless all I am carrying is one small carry on, it's not worth it and ultimately was not competitively priced against other airlines because of this. Way too expensive for all the extra things which were not very well communicated. If I had known any of this before I booked my flight I would have gone with another airline it might have even been cheaper after paying for my bags both ways. This was my first and last experience with spirit."

Cons: "Poor sitting & service"

Cons: "NO, Snacks or drinks on plane, had to pay,wrong"

Pros: "It was cheap, but NOT WORTH IT."
Cons: "They charged me $55 for a CARRY ON. Just ridiculous. The lower ticket price doesn't excuse them nickel-and-diming you for every cent along the way. I ended up paying more for my bags than for my ticket. I've also heard multiple horrible stories about extremely long wait times due to Spirit understaffing the check-in desk. I will never fly Spirit again."

Pros: "Fair ticket was a good price our airline was clean and had good amt space between your legs compare to other planes"

Pros: "The price and the crew"
Cons: "Seats are extra small for width and leg room. Tray table measures only 10 inches by 5 inches...if that. I was freezing the whole time with hands on and vents closed. It might of been cheaper to check my bag then have it as a carry on."

Pros: "N/A"
Cons: "Maybe I was sleeping. I didn't get any snacks, and no other people was having snacks also. So I guess, no snacks and drinks. On my seat, I didn't even find a magazine. It was hard just sitting there and doing nothing. Moreover, I had a flight with United Airline (or American Airline maybe), they only charge 35USD for each bag delivery. But Spirit charged me for 50USD."

Pros: "For the money it was okay"
Cons: "That I felt stressed to have the perfect bag for boarding, to not bother anyone...that all their rules were different regarding size of a personal bag...the weight of a bag that was checked..and that if for some reason I had to check a bag at the airport it was twice as much and the fact they want to charge you for checking in at the airport... seems cheap at first...READ all the small print...they also found comedy in telling us if we liked luxury and good customer service we were flying the wrong airline!"