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The Reception Area. Ugly room carpet, old tv.
The breakfast is excellent
Cleanliness of room , restaurant on site, quiet location, two type of pillows available Handle in the bathroom missing, magnifying mirror's support broken,staff not always available at front desk
Staff Safe box was not working
Everything was very nice the noise of the air conditioned
The staff was really nice and helpful, and the facilities were really nice. The room was great and their breakfast buffet was awesome. Really enjoyed my stay and would definitely come back again. It is not close to Madrid city center but not far either about 30mins using the metro, but still great value for your money.
The big room,the big double bed.Very clean room and toilet.Easy and free parking.Kind staff. The access to the hotel was problematic.There was not in the navigation system.
the breakfast was good it was clean and airy the beds were hard, late night access was awkward the restaurant did not open till 2030 hours(far to hungry to wait till then)
Nice staff, nice rooms (good beds, luxurious bathroom), very priceworthy dinner buffet. Cheap minibar. It is a bit isolated. Trains and metro take 15 minutes to walk to the station first. Line 4 brings you to central Madrid in 20 minutes for € 1,85 However with a taxi you'll be at the Palace in Madrin in 10 minutes for € 20,-
Free Wifi (need a PIN at reception), toiletries amenity Far from the railway station (walking distance more than 10 minutes)
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
near to shopping stores Staff was unpleasant.. unkind.. no smiles
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.
Third bed was not comfortable
It is a very good Hotel that suites us for the break in our journey to the south. good breakfast and the service is friendly and very helpful
Everything was very new, the proximity to a major shopping center and to Warner Park The 1 hour wait for breakfeast one day.
The hotel is basic, but gives good value for the money. It was a good choice for a night stop during a trip to southern Spain. Breakfast choice and quality was quite poor. The rest was as expected, or even a bit better.
The room was clean and modern, and the breakfast was OK The phone didn't work, and the walls, for a new hotel, were paper thin.
close to shopping centre. breakfast included, lots of free parking spaces, brand new hotel. I could not find in the GPS.
The hotel staff were very friendly and helpful. The location is directly next to a large shopping outlet. The breakfast in the morning is large and a good value, but if you don't make it there until late in the morning you may be faced with a line up for food. The hotel is far from the city and a cab ride is expensive, so public travel is a must, unfortunately it stops shy of midnight.
place and price
excellent location for Park Warner
Perfect hotel if you are a business traveler with appointments in the getafe area.
very comfortable room excellent bathroom facities and very cleen good parking facilities although we were very comfortable other guests were very inconsiderate and rather noise having loud conversations in the hallways.language battier in hotel was quite hard and no allowance for vegetarian diets
Hotel is modern with nicely designed rooms. Great location for Warner Bros park and easy commute to Madrid by car. Large shopping complex 5 minutes drive. If you don't have a car this is not a place you would want to stay.
Rooms are ok Restaurant service is terrible, food is even worse.
the silence and the location
clean, bed was comfy. We booked here thinking we were getting a good deal compared to the last time we stayed in Getafe but it kind of wasn't. When it comes to basics, yes they were good but based on the little extras I wouldn't stay there again. We could never get the AC to work in the room and when we opened the window, the outside traffic was too loud to keep it open for long. We had a fridge in the room but no minibar to purchase. And that usually wouldn't bother me but we were so thirsty in the middle of the night and I had to go down to the lobby to ask if they had anything available. I put the do not disturb sign on the door before we left for the day and when we returned, the maid had entered and cleaned everything. Again, appreciated but we had left our stuff everywhere and what's the point of putting that on the door then. There was no safe in the room. Also, not close to any means of transportation. You'd have to take a bus or taxi to get you to the closest metro or train station which isn't within walking distance.
Ease of access. Breakfast buffet was inconsistently maintained.
Overall it's a very good hotel, very clean spacious, well equiped rooms. Downside is the location, if you got a car then it's worth staying otherwise it's too far from everything especially from centre Madrid.
The staff, the silence and comfort. the restaurant with a good ratio price/quality The cleanliness could be improved in the rooms
Its location suited me well for visiting the Airbus site (courtesy bus was provided and only a 20 minutes walk if wished). The building was new, modern and clean.The WiFi was effective, fast and free. Some TV channels were available in English and reception was good. The breakfast buffet was varied and plentiful. The aircon in the room did not work. When asked for the instructions I was told it only heated anyway (would have not been good for a Spanish summer). I found the room too hot when I returned, and opening the window did not help much. The hotel lacked character and although built in 2009 there seemed lots of minor things were showing signs of wear - I therefore think the quality of build was not very good.
The hotel is quite nice. The staff was nice, the location is good, it's comfortable. I recommend it. My room didn't have a window, only a skylight.
The hotel reception staff was very courteous and friendly. This is an uncomfortable hotel. It looks and feels dingy. The smell of cigarettes was extremely strong, even in a non-smoking room. Even worse than that, the hallway stunk of dead fish and garbage. The room was poorly laid out, so that even though it was large in square footage, there was no place to put things. I stayed there only because there was no other place near the University.
Cleanliness of the room. The rooms are not soundproof. However, being that I was out all day sightseeing, I was too tired to even be bothered.
I went into the city every day, and found it to be a little bit far, but it's close to a metro station and a Cercanias station, so it wasn't hard to get in, just about 20 minutes. It was exactly what I needed
price, comfort location
We were trapped in lift/elevator when it broke down. No apology from hotel management. Aditional car parking charges
I was close to university Carlos III.
- Very nice hotel in general - Very small room with no windows ! - terrible situation, no way to park your car in the town, so no other choice than to use the private parking and to add 15 EUR to the price of the room !
The breakfast The spaces in the room. It was the smallest where I`ve been in my life
Nice hotel, good room, good breakfast friendly people. Not so far from the metrostation to visit Madrid. We had a good time over there. The last day during the breakfast it was very busy and a lot of noice in the diningroom
The hotel was modern, clean and the staff was excellent.
Shuttle service,helpfull staff.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Comfortable, clean, free shuttle, value for money.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Freindly staff, great value, neat and clean.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
poor layout of the reception, limited availability of sauna
The weekend rate is very good value for a good room and good service
Quiet, clean, close to train/metro
The decor of the hotel, cleanlinees as well as the excellent food served at restaurant
The location is perfect for travelers who will be on Highway the next morning, the hotel is right next to Madrid highway. Free parking. It's very weird the beds with wheels on, the bed is moving all the time....
Good and modern unfortunately the restaurant was closed due to public holiday. Were recommended an alternative nearby.
The restaurant is closed on sunday evening Hotel is difficult to find, it is not located on the Avenida Europa itself, there is no sign to indicate where it is.
good price for quality of hotel no evening meals at this time of year - not made clear during booking
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
all great from staff to the hotel....location was so wrong.....not close to the station and was so scary to walk around to reach shopping centre near by. location...wrong!
Hotel is very modern and clean. Free secure parking. Very good value for money. Breakfast was very basic but didn't expect much for the price paid.
Cheap stay, clean room, perfect for a short visit to Madrit and the neighbouring locations. Basic breakfast though perhaps adequate to the price.
Minimum staff, however very pleasant and helpful. Room was quiet and spotless, also tastefully decorated. Good buffet breakfast choice. Unfortunately the hotel is situated on an industrial estate. To access other areas nearby requires transport. No evening meal is available, however a nearby pizza delivery company will supply guests with a take away which may be consumed in the hotel.
Very friendly and efficient staff, excellent room, extremely comfortable bed, and good breakfast included in room price - very impressed! Directions provided on hotel's website weren't easy to follow - would be much easier to find if they said they were next to the huge El Corte Ingles and Porcellanosa just off the M50 motorway
Nice hotel in a not so nice town
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
You are next to a highway and you can't leave the hotel without a car!!!!
equipment, free bottle of water in frige, fast internet connection there could be more english language channels
friendly service provided by the staff breakfast was separate
The hotel was very convenient for the motorway and had secure parking. The tapa in the bar was the worst tapa I have ever eaten!
ease of parking... location...
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
Nobody can speak english or french, it was good to practice spanish !
Good location close to the airport. Quiet with nice bathroom.
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
Close to airport Dogs barking at night - constant and loud
friendly English-speaking staff
it was nice. and had good food and was very helpful
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
The room and the bathroom were very nice and clean, everything was almost new. The price of the room was very good, the receptionist speaks English and it was very kind. It's outside Madrid. Although, in the metropolitan area of Madrid. By train you make 20 minutes to the City Center (by metro, around 1 hour). The railway station is very close. They had no curtains on the windows, only drapes, so you had to stay with the drapes and the lights on, or people on the street could easily see you in the room.
Very friendly staff and very helpful in getting around a new city, the room was more than comfortable and had a good range of amenities. It was only the location of the window and that it was not able to be opened up fully ( or if it was, I could not figure it out) to enjoy a better view from the window.
The hotel took me in although I came before check in time by a few hours, it is centrally located in Getaffe near the market and the food outlets and is yet very quiet as a hotel. It was newly renovated and the rooms and bathroom were great with hot jet water and the cleaners did a great job.
Very good location in the center of Getafe, close to the train station (linking Getafe to Madrid in about 15 minutes) and shops. Only the lack of a lift, however we stayed at the first floor. A more practical (and feasible) improvement would be placing a small fridge in each room.
Firstly I liked that the staff of the hotel was always ready to help me with all the problems that could emerge; another positive moment was surely the cheap cost of the hotel while situated not too far from the metro station and other means of transportation.
Room was clean. Friendly staff. Extremely noisy at all hours. Could hear loud conversations in other rooms, footsteps, excessive street noise.
I'm glad to meet the owners brother,George and one of the employee,John who speak English fluently and are able to assist us in many ways.Thanks to them I have a great trip to Spain
The rooms were spacious and the bathrooms were great! The hotel staff were very friendly and accomodating, and the food from the restaurant was delicious! Also the close proximity to Getafe Central...5 minutes or less by foot! The say they offer daily cleaning, but it's really just tossing the trash and making the bed. There was hair from someone other than me from the moment I got there to when I left...from either a previous guest or someone who cleaned. The breakfast buffet was very limited for 6 euros...could have probably eaten somewhere else for much cheaper with more options. Also was far from the city centre: about and hour or so from Getafe Central to Sol on the metro.
Internet is for free, the room was nice,... Parking is to expensive, the garage its to small to park,...
Good wifi and nice staff. Ordinary breakfast but good value for money
Fresh air, easy access to Metro and train, low noise !!! (very important for Spain), prices in according with service, prices exactly as indicated on your site. Very poor (even bad) breakfast!!! Very small choice and every day is the same!
Better security in the parking (our car was burglarized and according to the receptionist wasn't the first one that week)
Nice, clean and comfortable room. Pleasant & helpful staffs with free parking. Its located outside Zone A, thus if you travel to the city by metro. You'll need to purchase a combination tickets. The nearest metro station is around 5-10min walk from the hotel.
The staff was very helpful, good location right off the motorway and a short 5-7 minute walk to the metro/train station.
Very clean, room and bathroom big enough. Friendly staff. Although located near the motorway windows were good isolated so it was quiet. The sink in the bathroom was too small. The location is not very practicable when coming by car as you can leave only in one direction and if you want to go to the other direction it is a quite long way turning around with difficult traffic situations.
Hotel staff was nice and helpfull and even the housekeeper spoke basic english, room was clean and bed really confortable. Room was overviewing the highway (no noise, by the way) - location for me was perfect, as i had some things to take care of - just 10 minutes walking distance in Alcorcon. Really close to Alcorcon Central underground station also. Will definately use again when traveling to Alcorcon.
OK if you have to be around for business; not too much recommended for touristic visits of Madrid it self
Hot water for showers, breakfast included, very clean and staff was most helpful, very kind and always smiling which we have found lacking in some hotels
Very close to Leganes regional train (and metro) station Room is quite small and cramped for a three-star hotel with basic facilities. Although the hotel is located ca 10 km south of Madrid, the price is about the same as a 1-star/2-star hostel in downtown Madrid. I had to stay here because the cheap hotels in central Madrid were booked out.