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the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
nice large room (studio)
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Very comfortable room, relaxed atmosphere
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
The staff were very attentive and helpful.
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Heating system was too bad !! very cold...
Location. It was where the conference was held. A distance sense of rusted old times.
Location Terrible check-in clerk and very bad concierge as regards arranging taxis.
Good bed, wi-fi included, conference within the same building, historical heritage in the architecture, beautiful main hall. There was some noise from the street (youth, tourists). Breakfast not included and rather expensive.
The view of the see, the style and decor of the building, its beachfront location, and accessibility tram stop is just yards away from the front door.
Beautiful location. Vert. Stylish . Poor room quality compared to price. Noisy room. Relatively old rooms.
Immaculate facility, tastefully decorated, excellent buffet breakfast Front desk was disorganized; Parking is difficult;
The public and private areas were exceptionally well maintained and the staff were all you would expect from a five star hotel - and more!!
verry good vallue for money no negative remarks
Dining room ambience and convenience for both the sea and public transport
We received a free upgrade to ocean view rooms and that was greatly apprecieated. I found the location on the sea excellent and that combined. An interesting point about this area is that you can stay in a seaside resort and using the well run tram service we had easy access to the Hague. One room did not have a duvet and the carpet smelled of being cleaned just befor we came.
The room. The dealings with the staff.
The hotel's location is ideal- very close to the central points of the city and the staff are very helpful and courteous. The breakfast was extensive and delicious. The room service menu may need to be broadened, and given the great gym, a swimming pool would be a nice addition.
It's in the middle of an ongoing building site - the heating does not work - the staff claimed not to know about my early check in requirement - the staff claimed the only room available was a suite at extra cost rather than the one I had booked - parking was non-existent and staff unconcerned
very comfortable rooms good room service outside hotel alittle scuffy meals expensive
Excellent location in Centre of the Hague, very close to train station. Hague is only 30 minutes from Schipol Airport. Beds are very comfortable. Showers / Bathroom is clean and functional. Staff and services are a bit hit and miss. Internet and TV was not working. Breakfast is overpriced. My morning alarm call (from receptionist)mysteriously disappeared!
Excellent hotel, staff friendly and helpful, overall very good value.
everything was very nice No
The most comfortable hotel that I have ever stayed in A lot of building work in the local area
The beds must be some of the best I have slept on. I travel constantly and live in hotels. This is better than my own house! Room is well sized and the decor is amazing. I had to point out to them that their pay channel TV was not functioning. They kept on telling us that the engineers are busy fixing it and will only take another 30 minutes. Needless to say.....3 days later we were still waiting for the engineers to fix it. The fact that they are currently building around the hotel makes it very noisy untill about 16:00 on a Friday.
The quietness, the space in the room.
location, room (superior) v. comfortable; quiet despit warnings of construction nextdoor no Internet upon arrival, took more than 1h to solve the problem - then only through cable
room + staff + location
The staff are excellent. The rooms are old,... needs major upgrade.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
It was close to the casino & a nice hotel A little pricey
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
The location of this beautiful hotel is central and convenient for a city trip. The staff is very friendly and helpful, the rooms spacious and comfortable We had diner in the restaurant and that was not that good.
Central location. Comfortable bed. Room was rather dark and had no additional lighting options. Wardrobe rails far too high for comfortable access of hanging clothes.
The welcome from all the staff and the couresy and kindness shown to us at all times. We did not enjoy the canned music in the lift. A shower cap could be provided.
Very nice, high quality hotel with friendly staff
The duvet and pillows were amazing! Loved the whole luxury feel of the hotel when I entered as well. The receptionist told us the wrong time for breakfast, so we missed it. The check out time was far to early - the room was booked for a day (24 hours) should be able to check out 24 hours later.
Breakfast and ambiance The size of the swimmingpool was a bit disappointing
good location no free internet connection and poor TV. extras for a young child
Surprisingly friendly place with generous rooms that were well presented. Staff were very helpful with our baby. Useful small gym, pool and sauna area. The beds were a bit too soft for my taste, and some of the detailing lacked quality in the finish.
Veri friendly staff, very luxurious rooms. Noisy - room windows not noiseproof.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
I feel back in the good old times and it gave me a warm impression. no complaints
historic ambiance interior rooms are confined, in my opinion
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
great experience to stay on the famous ship.rooms where really nice with lots of space. location
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
Excellent Room Rate was incorrect on checkout - luckily I'd taken a print of the booking.
Nice comfortable rooms, clean, nice view, good breakfast The free WiFi is incredibly slow, almost unusable. Since I live in the Netherlands I could use my 4G connection instead, but speed of the Internet should really be improved a lot
I was asked if i would like to have a room with a view of the town bat check in. Fantastic to give me the feeling that i can choose. No other nh hotel i stsyed with has ever asked me that. Keep up the good work. The long line in the morning to chack out.
I dont know - all very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!! nothing!
The Receptionist was able to get my wife and I checked in very quickly as we were running late for an appointment. The rooms were very clean and modern
Large, comfortable rooms and friendly staff There are no nearby restaurants or shops, which are open in the evenings or on weekends
very friendly staff, great service, great atmosphere in the hotel, loved the design, good breakfast buffet, great value for money location is central but not close to all tourist attractions, shops etc.
Clean rooms, breakfast buffet, 5pm checkout on Sundays A bit far out, but city can quickly be reached with bike or tram/train.
The rooms we're excellent
The hotel, like all NH hotels is well designed without being stuffy. The breakfast was really good and went on until 12 on sunday which is amazing. We were also offered 5pm check-out on the Sunday for no extra charge. Staff were lovely. Would stay there again. Two complaints - the bed was a twin which they said was standard and the location - would have been nice to be a bit closer to the centre as trams end at 12.30. Great hotel for the price though!
The location, nice neighbourhood, the hotel is brand new and perfect in every way
Very neat hotel and courteous staff Nothing
I did not like anything particular. Bed sheets not clean. At breakfast quality of food was very low.
Location and price Internet fee
Good location. Close to everything. Too noisy. Need to have fans or air conditioning in the room so that windows do not need to be kept open.
Clean rooms, excellent service and good price, decent size rooms and good location
Staff very helpfull and make your stay very confortable and easy Nothing
Location No hair drier
The location in the middle of the main pedestrian and shopping area. Soundproof room and comfortable bed. Extra charge for wifi. The twin room was not available only the double bed.
Modern clean room
The view. The hotel staff called on receipt of our booking to tell us of possible heavy traffic due to a local Marathon event. I am sure this got our stay off to a very good start and made it enjoyable. Paying for the use of the swimming pool was not acceptable.
My preferred place to stay in the Hague/Scheveningen. Always clean, efficiently run, with an adequate restaurant and an excellent breakfast service--above typical Dutch standards. The rooms are attractive and include a kettle, ironing board, and iron--also above typical Dutch standards.
It's good that they have there own parking place. The fish they serve with diner is perfect. It should be even better if they have a door man for car and luggage.
nice room, good breakfast, very close to beach, great view, good parking of the car
The room temperature. It was cool. Often hotel rooms are too hot and I can't cool them down and sleep. On the first night, my coffee wasn't replaced. I need a drink when I get back from work. The tram was quite loud - maybe double glazing ?
great location, near beach, dunes, Promenade with bars & restaurants and public transport.
location Dinner menu was sightly limited
Spacious rooms, small but modern bathroom, wonderful breakfast buffet and close to the main promenade. The sliding door between bedroom and bathroom
The family room with spacy and fitted our needs. Small but nice new bath room. Beds & furniture are aged and appeared incomplete - e.g. missing lights. Cleaning of the lights, under the closets and windows could be better.
convenient position, close to public transport no ham for breakfast
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Great location and good connection to public transport Bathroom was rather small
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Room was fantastic and room service excellent. Would go again
Very loud, no alternative room available, under renovation, no fitness area.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
The location was excellent - very central for all the sights. The checkout receptionist was unfriendly and aloof, to say the least. I left the hotel with rather unpleasant feelings.
Quiet and clean rooms, good breakfast. I asked to book parking slot in advance, but when we arrived the private parking was full. We had to use public parking nearby.
Very efficient and friendly service and staff. The hotel has a comfortable, relaxed atmosphere and is in a very convenient and quiet location for the town centre.
- the position of the hotel is excellent - the view from the room window was fabulous - Japaneese dining room is very fashionable
the situation and the building the English-style douche
Kind and efficient staff The room was a little bit small
The decor and the location No
The room (302) smelled to sweat; staff of the hotel used some air freshener but this didn’t help much. It was as if the windows were not open for long time and the curtains got this smell. The bottom of the curtains was dirty.
it was a very quiet room airco and heating doesn't work to well
Friendly staff, nice room, perfect breakfast. Very small bathroom, no bath, lookeed old.
The emphsis on a good night's sleep was pleasant, The voices of the next room came through quite clearly and loudy through the separating door.
Cuisine and staff attentiveness
Nice, clean hotel with great service. Excellent stay at your hotel. Thanks!
Good environment; fairly central between City Centre and the beach, yet removed from the noise, hustle and bustle of these areas Can't remember any such
Good location easy access to both the business and leisure facilities the Hague has to offer.
The receptionests were very helpfull to direct me. The room # 402 was very clean and comfortable with good furnitures. The hotel was in the middle b/w the beachside and city center. (you can use Tram# 1 to go both ways). And walking distance to nice park & Miniature City Madurodam. (Its good for bussiness because the Wolrd Forum is near by & family who knows the city very well). The other staff needs to show more smile and warm welcoming to the guests all the time. The hotel building is an old but the rooms have reinnovated (clean and having confortable room). If they will have special rates next time I will stay in again. The way of counting the internet charges for 24 hours is not fair (they count from Mid day to next Mid day, not from the time you sign in !!!). Some international TVs are chargable.
Staff were extremely friendly.
Very good room and pleasant public spaces. Comfortable and clean. Breakffast disappointing
Staff were very pleasant and helpful The breakfast was extremely over priced in my view. The coffee was luke warm both mornings.
Very comfortable bed. Internet access is quite expensive.
Beautiful room, spacious, very quiet - I slept wonderfully! It might have been nice to be able to make tea or coffee in the room.
The food and the staff in the restaurant were superb. The rooms were extremely comfortable, partivularly the bed.
The restaurant is good and it's nice to go down from your room for a nice dinner. Breakfast is offering wide variety. The internet is really expensive. They told us 24 hours for 15 euro but valid for a month, this is not true. It expires also after 24 hours even though you don't use 24 hours. Also the signal is very bad. There is no mini bar in the room and also not even ability to make coffee or tea.
Perhaps that the room was next to lifts and one of them was rather noisy - but we got used to it quickly... Bit hard to find where to park on arrival - it is one big building site all arround...
This is the second time I have stayed at this hotel and both times was very happy with the comfort (the bathroom is especially nice). The decor is not to my taste and at times seemed a bit tacky
The reception staff are very helpful It would be improved if the hotel offered tea/coffee making facilities in the room and or a mini bar.
The Hotel is Modern and obviously new. Access from the Motorway was good, and the Hotel Lobby is impressive. For the quality of Hotel it would be nice to have Tea and Coffee making facilities in the room. A mini bar would have been appreciated too.
Excellent food, some of the best prepared sea food I've had