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Everything was quite perfect No complaints
As Priority Club Member I stay at the Holiday Inn Express hotels a lot all over Europe and globally- this hotel is exceptionally good with regard to friendlyness of staff, service and outstanding I found the breakfast- even when you have to leave ealier than service would start, will stay again and can only recommend to any traveller! Maybe a small bar menue for the evening hours would add value?!
Friendly staff, excelent conditions, very good breakfast, very clean. Good position for airport, and not far from S-bahn ( 7 min walk ).
close to airport, also close to sbahn and bus stops no
Nice clean hotel. Good parking. Comfy bed No Fitness centre, no restaurant and therefore no food after breakfast. Such a pity to allow people to smoke in such a nice clean new hotel
The hotel staff was very nice and very efficient. We checked in late and they had everything ready for us right away. Very impressed. The breakfast in the morning was also very nice and the staff was very nice. The room was pretty standard. there were some stains on the carpet but all in all, it was very clean and with a comfortable bed.
Everything in the room was designed to be useful in the best way. This was evident.The facility looks new and gives a very comfortable feeling. An ironing board would have been useful.
Very comfortable bed, nice and homelike room. The teapot in the room. The possibility of bar breakfast in convenient time, f. example at 5 AM.
brand new hotel, clean, nice rooms, well equiped, good breakfast in short excellent value for money on our way to the ski slopes of Austria dinner opportunities in the immediate neighborhood are limited (hotel does not have a restaurant that offers dinner) The flying boat restaurant around the corner offers some nice Italian food though
maybe new hotel , but missing a fitness room.
lacation.. near airport yet silent. at 4:00 am, fire alarms went on with no apparent reason. It was not possible to sleep the rest of the nignt.
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
€35 for a toasted sandwich in the bar at night......
Customer Service, room was awesome
Efficient, orderly, clean, safe. There is nothing more ghat a business traveler desires. However I will add "hip/trendy" to the list. Definitely a boutique hotel. All was good
clean, free and fast internet at the lobby, nice brakfast.
good value for money. good vibe the night tre room was very hot (difficult to sleep)
Cleanliness, helpful and polite staff Wifi ve,ry slow, only free in lobby
Location is perfect, right by the tram Said free internet in lobby but it was not.
Very nice and helpfull people. Room very clean, good airco! Bathroom with large and powerfull shower. Good breakfast. Parking limited and charged 6 euro per night.
The rooms do not have phones. It would have been nice to have a telephone in my room since I do not have a german cell phone.
Very clean, simple and stylish. Pay in advance for services on arrival, then no more fuss. Superb value for money.
Pleasant clean, modern rooms and facilities, situated beside train station so easy access to city centre None
The staff were friendly and helpful.Any queries I had were dealt with politely quickly and effectively.
The staff was very good and knowledgable. Hotel is very new so there was a not finished feel. Overall it was a very good stay.
Internet is not free and very expensive. 8euro/hr or 20euro/day. Room charges are already high for provided services so I think internet connection could be free or at a fair price. Internet cafes in the neighbourhood charge 1 euro/hour
Their internet was broken the whole trip. For a business hotel this was unacceptable.
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
It was the perfect choice. Everything was fine.
Room service Reception not very friendly. Location of the hotel is not good.
Hotel was very clean and modern, staff was exceptional and very friendly
spa area cost of water!! I do also think that the rates are very expensive
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
Great Location and very comfortable. Large modern rooms and friendly staff.
location, comfort and smiling face of staff
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
I would give this 11 out of 10. Although the hotel closed at 11pm, they waited up till 12 for me to arrive as a result of my flight being late. The breakfast was absolutely beautifully presented, better than many 5*'s I've been in, though it is true it was not huge, they took the time to offer me fried egg etc.
Clean hotel with very friendly and helpful staff.The breakfast was very good.
Eazy access to downtown Echterdingen. The hotel staff continuously bothered the guests to exit their rooms so that they could get an early start to cleaning the rooms.
coffee, service, room cleanliness. shower place can be improved
Friendly staff Only a single towel for three people in the room. The shower gel was empty in the shower. No tea-making facilities (Eg. Kettle). Biergarten closed on a Saturday afternoon! Breakfast room was full of flies.
convenience to airport, Industries (IF YOU HAVE A CAR !) , position. Good, open, attractive guest area in ground floor (all window, no walls, very interesting and pleasant also in winter) --> feeling of space
Friendly staff girls at restauran/reception. Saw a funny German wedding as we came. Clean, quiet, nice room. none
IT WAS NEAR THE STUTTGART MESSE EXPENSIVE AND YOU HAVE TO PAY THE BREAKFAST AND THE INTERNET.
The hotel is recently built and has modern facilities. Breakfast, wifi connection and parking are moderately priced. The whole experience was good value for money The proximity to a busy airport inevitably makes the room a little noisier than would have liked.
Quiet surroundings Distance from S-Bahn
It is value for money hotel. Clean, fairly large room and except for an occassional airplane, quiet. None
After showing a copy of our reservation, we got the room key immediately.
Neat and fine for sleep over between trips Reception used as dining area when we book in.
The rooms were very modern and clean. The bathroom was very nice and modern but only had a shower (no tub). The hot water was immediate for the shower and the towels were nice. There was plenty of free parking at the hotel. We enjoyed our stay.
quite good, I didn't put too much pressure on the hotel. I was much more interested in Stuttgart as a city. Anyway, the hotel is clean, staff is helpful, only the distance to the centre is too far, about 12km, but there is a tram really close
Staff were very polite and helpful.Room was very well presented.Bed was very comfortable.Breakfast buffet was best that I have experienced for some time.Adjoining museum was interesting.My wife and I were impressed enough to telephone the hotel directly and book a room when travelling back from Italy a week later. Free wi-fi access would be an improvement.There is free internet access via a single guest terminal in the lobby,but this was busy when I wished to check e-mails.Using my own laptop in the room would be preferable.
We had a spacious and comfortable room. Delicious breakfast with a lot of variety, good value for money.
The breakfast No have restaurante, is not true, they offer a snack bar. The location is not easy to move on, the room the decoration is poor, does not have a good TV. does not offer beauty shop like shower cuff, etc, the towels the low quality, etc. etc.
Cleaning, size of the room and comfort. I was on the 4th floor where the internet connection is wired. The problem is the lenght of the cable, not enough to reach the desk. No air conditioning available.
Buffet breakfasts good. Parking convenient. Quiet for sleeping. .
breakfast quite a hike to the centre by public transport
spacious room outdated
The Wellnes Area
Nice place, conveniently located, excellent breakfast!
Clean rooms, friendly staff, good breakfast, fast wifi connection, interestimg decor and museum. Short walk to public transport. Front desk also sells multi-day passes for the Stuttgart transit system. Great value for money. The hotel is in a suburb of Stuttgart, and it is a 25-30 minute trip on the ÜBahn to downtown and the train station. No resturants in the immediate vicinity of hotel, and resturant in the hotel is closed Friday, Saturday, and Sunday.
Great breakfast, good parking and WiFi. Quiet, good black out curtains, bed fine (2singles together), fan in room. But once the temps hit 80, the room was a sweat bath. No a/c
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
The morning buffet, the wine store, staff and the room. Location was excellent.
Excellent location, great views, luxurious property, and very helpful staff.
Good Location, Excellence Service and value of money.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
the service is outstanding the hotel is a bit dated
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
service and staff and location
This is my go-to hotel in Stuttgart. Situated steps from the main train station, the location is unbeatable. Parking is very easy, but you won't need the car since shops, restaurants, cafes and pubs are all in easy walking distance. The staff is excellent and the rooms are very comfortable. You can't go wrong with a stay here!
Good clean hotel, close to S Bahn, just one stop from the airport and Fair Ground. Excellent Breakfast and practical restaurent
The hotel is advertising free shuttle to the airport However the shuttle operates only from 4:30am to 8:30am and from 7:00pm to 11:00PM
Nice airport shuttle Front desk clerk want to charge a higher fee than quoted online. She is rude and unfriendly.
Good price, clean and near the airport. Flying out early the next morning, this was a great overnight stay to avoid driving too early "in case" of traffic etc. The surrounding area is pretty industrial, not sketchy, but not a great place for an extended stay, especially on holiday.
Over priced, no free wifi, very cheap looking bathrooms, no free parking, restaurant, which has a very limited menu, was out of the too dishes I had chosen and the one I got was bland. No minibar, really basic, and the location is not convenient as an airport hotel.
excellent friendly staff and service for checking in and getting food and early and late hours very helpful when travelling on business
This is absolutely one of the best hotels I have ever stayed in. Everything: staff, location, design, room, breakfast, food, service.... excellent!!
The placement of the hotel was the best: Closest to airport and fairground. The staff were kind and helpful. Unfortunately it was a busy time and I didn't have much time to try gym saloon and SPA. Only thing is the breakfast menu was a little poorer than I expected.
Very clean, excellent breakfast, superb location for early morning flight. They placed me in a mobility-impaired room which was awkward, but okay.
Close to Messe Bar menu
Perfect fro the exhibition - halls and airport just a short walk. Unusually for airport hotel clean and quiet at night.
Convenience for the Stuttgart Exhibition centre & good metro / bus links to city centre. No dislikes
The inside decorations of the hotel were fabulous. The interior design of the room was really amazing and of very high quality. Furthermore, the staff of the hotel was very friendly, always at hand and always smiling!!
I particularly liked the attentive, friendly and well trained staff in the restaurant which is quite hard to find these days! NA
It is a lovely design in the room, a very comfortly bed, safety box, nice pillows and cover, clean and modern....one of the best hotel rooms we have stayed in. Nice restaurant, friendly staff, good deal for the parking and handy located close to the airport. Too epensive breakfast and even if it is nice in design it is not too cool that there is a window from the bathroom to the sleeping part where you more or less can see the other person taking a shower. Internet is not for free.
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
Absolutely fabulous lodging and staff
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
Large room The atmosphere in the bathroom is to cold
Location Parking fee too expensive
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
Super clean. Nice bedfing. Close to center and train to go anywhere. I cannot think of a reason to stay anywhere else.
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
The staff was very friendly and welcoming. The facilities were immaculate and comfortable. And my wife really liked the shampoo!
Room service was poor. The excuse I received was that they do not have a team dedicated to this service, which to be completely frank is non of the the customers business. We asked for some hot water, one waitor even dared to charge us 10 euros because he was so busy downstairs! We waited for an hour, and eventually got fed up, went down to the restaurant ourselves with a kettle asked them to fill it up.
almost new facility, clean rooms, very good location near highway and airport wi-fi coverage only within common areas, breakfast not included in the room price
As good as I expected - high standard of NH Hoteles at a very reasonable price!
easy to access, nice modern design and ambiance, motivated friendly staff no smokers corner inside
room, wellness area long waiting for food at the restaraurant
Excellent rooms. Restaurant buffet option good value and very good range on offer. Main menu also good. Wines a little expensive. Shuttle driver did not check if anyone else was waiting in reception before departing. With a 30 minute wait between buses this would have been very inconvenient if we hadn't managed to stop him leaving without us.
Though fairly small in size, the room was modern with great bed and flatscreen TV etc.. The bathroom in comparison was large and well equipped.
very kind people , even very late at restaurant
Expensive breakfast and wines!
Service for Breafast very unfriendly
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Internet service in the hotel room.
staff is available and extremely kind. The beds are a little small and the lights need to be fixed and replaced by lamps instead of little desk lamps.
This hotel was under construction during our stay, but we didn't even notice! There's free parking, and the rooms all have a balcony. It was very nice, and even had a smart tv in the room! Walking distance to the train station, so not having a car isn't a problem. And it's one stop away from the airport! They also let us check in early for no extra cost! The only thing that was weird was that we seemed to be the only people there, which you can't really complain about!
clean and big rooms.Was in the middle of the town
Free parking, easy access no refrigerator in the room
The owner stayed up to welcome me even though I arrived very late from the airport. He spoke good English and was very welcoming
Kind and friendly reception, Free Wireless LAN and good support Elevator access was poor, doors at the middle of staircase Swimming pool area was not bright enough Room needs more cleaning and inspection- found used socks in the closet and broken knob on the floor..
It was a nice stay, nice staff, clean room, good breakfast, great pool!!1 No
staff very accomodating, breakfast very good. my single room had older dingy carpet. doubles are much nicer. rest of room was good. Still very good overall for the price.
swimming pool and sauna
Very close to the airport and Messe Nearby clocktower ringing for an extended period at 6am.
Compliance of staff, pool, wellness facilities