The Westin Leipzig

SPA area is good and comfortable. Room service food was good and delivered at the scheduled time. Location is great.

I booked a king-sized bed and it turns out to be two twin beds that split and you fall in between. Super unfriendly staff - several examples here: when I said at reception how uncomfortable it was, I was lectured about how king-size bed works in Germany (which was not true). When I complaint, the hung up on me on the phone (rude). I called at 10 am on my checkout day to ask whether I could use the spa after giving the card, and they said yes; but when I checked out, another lady said no while rolling her eyes. At the end she "allowed" me to like she was doing me the favor of her life. She told me that I had to give back the key at reception once I finished. I did a 10-min queue to give it back, and another colleague told that I didn't have to do that. How difficult is it just to say "sorry", "thanks" and "smile" to someone paying 300 bucks for two nights, especially when that is your job and the other person is being polite?