Gateways Inn & Restaurant

The breakfast is outstanding, with great staff and delicious, well-executed meals.

Yes, parking is easy to find at the hotel.

The hotel is very clean and quiet, ensuring a comfortable stay.

The high season in July is ideal for a visit, offering a great experience.

The location is excellent, with a prime setting in the heart of Lenox.

Some guests found the bathrooms in certain rooms to be outdated, with hand-held showers and tubs that caused inconvenience. Consider inquiring about the bathroom setup when booking to ensure a more modern and comfortable experience.

Guests staying in rooms located above the entry door mentioned experiencing vibrations and noise every time the door closed. If sensitive to noise, it may be beneficial to request a room away from high-traffic areas.

The breakfast service starts at 9:00 AM, which may not be suitable for early risers. If you prefer an earlier breakfast, it's advisable to plan accordingly or make alternative arrangements.

Some guests noted that the entry door closing caused vibrations and noise in certain rooms. It might be helpful to check with the hotel if the soft close mechanisms have been upgraded to ensure a quieter stay.

Some guests were surprised to find that their rooms only had a tub with a handheld shower, which was inconvenient. If a traditional shower is preferred, it's advisable to confirm the available facilities before booking.

The hotel was described as clean and quiet by some guests, but others mentioned issues with noise, particularly related to room location. It may be beneficial to inquire about the quietest room options available.

Some guests were surprised to find that the continental breakfast was not served as stated and were directed to an alternative location. It's recommended to verify the breakfast inclusions to avoid any unexpected changes or disappointments.

A guest experienced issues with the heating on their first night, although the matter was resolved the next day. It may be helpful to ensure that the heating systems are functioning properly upon check-in.

One guest found the furniture to be old and the bed uncomfortable. If modern amenities are preferred, it might be beneficial to inquire about the availability of rooms with updated furnishings.

Some guests noted a lack of personnel during their stay, which affected the overall experience. It's advisable to consider the potential impact of limited staff availability when planning the visit.