NAU Palácio do Governador

The hotel offers an excellent breakfast with a wide selection of items, including a kid-friendly buffet and special diet menus upon request.

Guests have praised the beautifully decorated and extremely clean rooms, providing a comfortable stay.

The professionalism and friendliness of the staff have been highlighted by guests, with outstanding service from the reception, breakfast, and dining staff.

The hotel offers private parking and an EV charging station, providing convenient options for guests with vehicles.

The high season in September is recommended for a visit, offering a great location and walkable access to major attractions in Lisbon.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Despite some maintenance issues, the indoor pool, sauna, and spa were highlighted as relaxing and enjoyable amenities by many guests. However, it's advisable to check the status of the sauna before planning a visit.

The hotel's proximity to major attractions such as Torre de Belém, Museu Coleção Berardo, and Mosteiro dos Jerónimos makes it an ideal base for sightseeing. Take advantage of the convenient location to explore these landmarks.

Some guests noted that rooms on lower floors may experience noise from the nearby tram and railway line. Additionally, a few guests found the rooms to be smaller than expected, so it's worth considering these factors when choosing a room.

While many guests praised the helpfulness and friendliness of the staff, a few others expressed dissatisfaction with the reception and restaurant staff. It's advisable to set expectations accordingly.

If you have specific requests, such as a surprise for a special occasion, it may be beneficial to confirm and reiterate these requests directly with the hotel to ensure they are fulfilled.

While the breakfast was highly praised by many guests, a few mentioned that certain items were not replenished promptly. To fully enjoy the breakfast experience, consider arriving earlier to ensure a wider selection of fresh food.

Guests appreciated the availability of private parking and EV charging stations. If you're driving, take advantage of these facilities for added convenience during your stay.

Some guests were surprised by the requirement to wear swimming caps in the spa, which incurred an additional charge. It's advisable to inquire about such policies in advance to avoid any unexpected expenses.

A few guests mentioned challenges in communication with the staff, particularly regarding room issues and service requests. Clear and proactive communication may help in addressing any concerns during your stay.