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TV had 2 English Language channels The restaura was billed as 'gourmet' but in practice the food was quite ordinary. The receptionist displayed a curt and disinterested manner. WiFi was billed as 'available' but they insisted on cjarging 3euros for an hour. Then keeping us waiting to print out a code. Thus we were put off right from the first moment. Oddly there were free soft drinks in the mini-bar. It would br more custermer-friendly to off er a smile and announce that WiFi was unlimitted and free, and then charge for any minibar drinks if they are really so hard-up that they need an extra 3 euros per customer!
Very professional. Smart, clean and sophisticated.
Modern room. Free minibar. Free drinks in lobby. Great restaurant. Very good breakfast buffet. Bathroom lacks privacy because of glass door.
free coffee bar, very good breakfast
Excellent room quality and comfort. Very limited facilities - no bar, restaurant not corresponding to hotel level.
Nice comfy bed, clean and complimetary mini bar The 'complimentary' breakfast should be marked as continental as the lady refused to fill the hot breakfast up until all the dry hour old egg were finished. There was not enough food for the minimal guests staying at the hotel each day. I would rather pay than have rationed complimentary breakfast.
Good breakfast, nice room, quite, friendly service, good bed.
modern look. one speaks english at the desk, not only italian.professional behaviour.
Easy to find, free parking, nice bed Paying for Wifi looks like an interesting concept, but how much value for money is it, if you only want to check your email? Furthermore, the minibar in the hotel room did not have any wine, beer or spirits. This I would have been willing to pay for!
Restaurant food quality, presentation and service; hotel staff availability and kindness Room to cold
Location (very close to the port - thats what we needed) Indifference of receptionist
friendly people very much traffic in front of the hotel during the night
The hotel has been completely renovated, they do have an elevator. Our room was spacious, very clean, excellent modern bathroom, comfortable bed, and had a nice balcony over looking the harbor with it's fishing boats. We had booked for using their parking garage for a small fee, but opted to park out front of the hotel (no charge) since it was way too tight to get our car through the opening area of the garage. Finally, their restaurant was a good choice since we were not wanting to venture out into the city.
Pleasent situated, exellent restaurant with fish specialitys,very near haerbor, reserved room was not to our expectations, but was changed on our request imidiatly
Clean friendly and well situated
We liked the courteous staff and the great location of the hotel. It was very easy to find our way around the city. While the bathrooms were extremely nice and updated, perhaps the room itself could use some modernization.
Very friendly & helpful people,excellent location, nice decor, beautiful building & view
Vicinity to the port and ferry services to the island. Rooms are comfortable but noisy. Rooms overlooking the sea are very noisy (main road).
selection of rooms and the evening snaks
Good location, fairly small rooms, mediocre quality of expensive restaurant
on a main road next to a petrol station and mcdonalds this is near the port and an ideal stopover but no other reason. good reasonably priced food in eve but breakfast certainly not 4 star! a little souless, everyone appeaerd to be there as a stopover before getting early morning boat, not really worthy 4 star def only 2. Address on booking.com not correct when entered into sat nav took ages to find only after calling hotel,
Quite nearby to the ferry port if you are by car. This is in my opinion the only reason why one should book this hotel.
The receptionist was very friendly, polite, efficient and spoke good English. The hotel was air conditioned and nicely decorated and furnished. The bar area was attractive but unattended. Otherwise we might have had a drink there.Likewise the restaurant was completely empty of guests and staff. We went to the nearby Macdonalds to get something to eat. Entry to the hotel from the far side of the road was difficult.
There is nothing good to say about this property. The hotel add does not provide correct information. We chose the hotel for the fact that it offered free wired internet in the room. This facility does not exist. The staff are not helpful and furthermore are incompetent.
A stopover on a long road trip from Bellagio to Rome. Dinner and Breakfast sufficed. Staff pleasant and accommodating. Some English but did not really understand how stressed we were when we arrived. Not Their fault! We could not find it- not in Livorno and the '25' street no did not register on GPS.Took us to a Hotel of same name 35 kms and 3hours out of our way. Hotel is actually in Stagno, in the industrial area next to McDonalds- we only found it with the help of some Livorno residents in a bar, who with the help of sign language rang directory assistance(not in Livorno phone book) and then the hotel.
vicinity to the port
It is near by the port no
nothing bed smell inside and outside the hotel, poor breakfast
Proximity to the port and highway. Reception staff very welcoming. A better choice could be offered for breakfast.
central location, good room rate no view - room 305 looked onto an enclosed air well/vent but the rate was a good one so not too bothered
This is a good hotel if you want something in a great location with no frills. Very simple, clean and nothing special. The breakfast was a lot better than I thought it would be. Rooms were simple, small and clean. The bathroom was nice and good sized.
The hotel is of a very high standard in terms of design, comfort and guest services. It is very conveniently located very close to both the airport, main train station and city center. The breakfast is extensive with many items of gourmet quality.The staff are friendly and professional and I highly recommend this hotel in Pisa.
From the greeting at the front desk to the cleanliness of our room everything was excellent
The location was good. Walking distance from everything important. Nothing, was pleased with service.
Convenient to the railway station, shopping centre and main attractions.
Helpful and knowledgeable staff - we asked about places to eat and were directed to a superb pizzeria around the corner No.
Not too far away from all the sights, pleasant and helpful staff and extremely clean rooms, very good breakfast buffet. No evening dining room.
Attractive decor - reception/help
The location of the hotel was very good, we were near the main train station and the restaurants and bars.The room was functional for our needs. The hotel advertised a shuttle bus to the airport however none exists, this was one of the reasons we chose the hotel. The receptionist was quite rude on check when we asked about the shuttle service.
I liked the friendliness of the staff as well as the central location and value for money. Nothing!
Good location. Good value for the money. Don't bother with the breakfast if it is not included in your reservation. It is not worth the price.
nice rooms, clean, friendly and professional staff no
the room is very clean& the staff are very good welling to help all the time the reataurant doesn't offer much varity of food, but the hotel is good
I stayed for business so the location was great that it was in front of the train station. Mini-bar was really expensive and you need to pay for internet. The hotel would be even better if these prices can be cheaper.
The room was very clean and had good air conditioning, and the room was very quiet and comfortable.
The wellcome of the personnel & the parking facilities. The location. The cold water as hot water was not hot ..!!!
Location (for the station), very good breakfast - especially the pastries! Slow desk service
central location, breakfast ok, service ok aircondition at the room was out of order
Clean rooms, friendly staff, great proximity to train station and airport! 0
I liked the fact that it is value for money, breakfast was excellent and it was right infront of the train station. the water was sometimes a little bit cold
The housekeeping was very good with rooms made up quickly and efficiently.Housekeeping and restaurant staff were very helpful I felt reception could have been more friendly
Very Good location to see the local sites
The staff where excellent the food and service fatastic The gps took me to a concrete wall and underpass that was late at night and raining may be better to give more directions but stakk provided support and help
Most staff were friendly and spoke good English
The location is quiet, close to the leaning tower of Pisa. If you want to stay in the hotel and relax for a extended vacation, this is the hotel you should choose. There is no iron in the room which is quite unexpected for a 4 star hotel. They have iron in a common place but the location is not convenient. If you want to extend your stay , you should inform them earlier. The staff don't seem to be interested to extend 1 night after 10 nights stay.
Great Breakfast, free parking at the hotel and close enough to walk to Pisa Tower Bed was *very* hard compared to the other dozen or so hotels we stayed in while in Italy
Staff very helpful and convenient to Tower and railway station via a short can ride.
Air conditioning was nice. Good location. Friendly staff. The WiFi was terrible. Bad coffee for breakfast.
Location (quiet), hotel staff, cleanliness of our room, private parking area. No free internet.
Efficient service, very clean, adequate comfort, very good choice at breakfast in nice airy dining room. Good location if you don;t mind walking a bit , quiet at night. Hotel seemed to attract considerate guests. Definately good value for money just don't use the mini bar.
Reception staff very friendly and helpful. Hotel very clean and offered modern facilities Service in dining room was rather slow with a rather surly head waiter
The staff were extremely helpful and the hotel was ideally located for sightseeing, with just a short walk to the Leaning Tower.
Nice staff and they were very helpful. The Breakfast was good compared to most Italian hotel breakfasts,actually my wife stated that the croissants were the best she had ever had. Sky channels were a plus and a 10 minute walk to the leaning tower. The shuttle for 10 Euro is actually a good bargain versus a taxi to/from the airport. Easy to take a bus for 1 Euro to the train station to Florence and the train is 12 Euro from Pisa to Florence round trip. We had a nice trip. The beds were very hard. We were not impressed with their dinner menu and would recommend eating dinner outside of the hotel compared to other places we have visited. Not much around the hotel and the little market shop around the corner closes fairly early, so buy what you need early.
Very relaxed, friendly staff, will recomed to our friends in the UK.
Some rooms have a beautiful view. The room was big and clean. Restaurant with great location and view plus good service and good food. Reception staff was less than friendly and helpful. I would fire them right away. No free Wifi or Internet access. Design of the hotel most be more than 30 years old and would need a re-fresh (renovation)
Location was nice. The restaurant was super. Floors in our room were filthy. Trash was not taken out for two days. Air conditioning did not work. Internet did not work.
Nice private bay and great food. We booked a room with sea view balcony, but the girl at reception sent us to a back room. However, they sorted it out without too much unpleasantness :)
location and nature time stoped in this hotel, ...need lots of renovations and modifications to be up to date!
It was clean comfortable, the bedrooms were light and airy and we had a balcony overlooking the sea. We were disappointed that we could not use the hotel sun terrace due to renovations particularly as it was so hot.
Services in restaurant. Waiting for a table at breakfast.......when we had dinner the were forgotten us.......
The sea view is excellent. Falling asleep to the waves was nice. The swimming area in the sea is "domesticated-wild", which is nice. The restaurant food was a mix of good and bad. Eggs ran out early. Most food was too salty or too sweet - seemed like a characteristic carried over (and amplifiied) in the US. Restaurant next door would not serve tourists. Take your pocket Italian language book. You will need it.
Very good value for money. The Beach
The room with its en-suite bathroom was good, generous in size, spotlessly clean and everything worked. The huge double bed was comfortable. All of the hotel and restaurant staff were, without exception, helpful and charming. The restaurant was good, large, clean and a pleasant ambience and the terrace overlooking the sea is a delight on a warm sunny evening. The menu and wine list were rather limited but adequate and the food was nicely cooked and presented. The Bagni (Lido) is really well designed and managed giving safe, life-guarded sea swimming, plenty of sun bathing space all serviced by a really good bar-cafe open all day. This is a really nice hotel.
The hotel staff was very helpful to me.
Excellent hotel, very quiet location and beautiful view, very good staff, excellent confort. Hotel La Vedetta is a magnificent base for explore Tuscany. Free parking place!
Terrific views from room windows; top of the hill with great breeze; good breakfast on the terrace Very difficult to find; girl at the reception desk could have been much friendlier & more helpful.
The location and the fact that the hotel was difficult to find. The streets getting to this hotel were narrow, just large enough for 1 car the drive getting to this hotel was so difficult I had planned to stay 2 nights but decided it was just too difficult to navigate the narrow streets to this hotel that I cancelled the second night and found a hotel that was easier to get to.
Wifi access should be included into room price.
The reception welcome , staff in general were very helpful ,spoke good english,the size of the superior bedroom with fantastic views. Car parking was sometimes difficult due to size of car park,however parking was available on street close by.
Ocean views A couple of computer terminals would be handy
For one night it is ok, I would not prefer to stay there longer Hotel was hard to find, room was very small, during the summermonths they also run a restaurant, the food is good but the waiters are totally untrained, some of them rude and unfriendly and we waited 1,5 hours for our food; if you have no car, do not choose this hotel
The view, the atmosphere.
cleanliness of our room!
Stile, little rooms, parkingplace We had to wait rediculous long for being served in the restaurant.A better breakfast-box when you have to leave the hotel early in the morning.NB.The given emailadress email@example.com doesn't work!!!
Excellent top quality luxury modern hotel minutes from the airport and easy access to pisa central by bus is only 10 minutes.
location ,breakfast,room ,staff all were decent and friendly bar & mini bar prices were extortionate. the evening meals were very fancy. would have prefered plain and simple food choice.would stay again but for no more than a couple of nights.
it is a new built hotel and quite funky with super modern decoration not many choices for vegeterian food, lack of english channels on t.v. there was only one channel:CNN. no coffee/tea/kettle available in the rooms
Excellent breakfast buffet. Outdoor patio area. Groovy neon lighting at night. A unique well excecuted design. Great service from the staff.
Everything excellent! The only slight problem was the lack of instructions to use all the technology!
Fantastic Hotel, Staff great, very helpful and friendly. Although new all were striving to deliver a first class service and this was achieved Nothing
It is a modern desing hotel (probably too modern for my taste). it is not an outstanding hotel but for the purpose to stay 1 night in Pisa was ok. The floor seemed dirty however it is part of the design(?). There is not much to do around the hotel.
The room and the breakfast. The location, better for who is by car.
Hotel Gennarino is a family owned enterprise; we were made to feel extremely welcome. It is recently renovated and is absolutely beautiful! The location is an elegant residential area; the hotel is a magnificent private residence, facing the Naval Academy that is located on the beach. This area has been used by dignataries and royalty for vacations since Queen Victoria's time; she herself stayed at the H.G. It is just across the street from the strand for long oceanside walks. Breakfast lovely, including capuccino made to order. We were visiting friends in Livorno but H.G. would also be a great place to stay as a base from which to explore Tuscany. We will absolutely stay here again. Excellent value!
The staff is excellent and available 24 hours 7 days a week. They are friendly, informative and service oriented. The cleanest hotel. Very lovely and well kept. They take pride. The breakfast is a good start to the day and they are always consistent with their timing for everything. Worth more than 3 stars for sure. Everything was perfect.
The building was beautiful. My Friend asked for a beer from the bar downstairs to drink at the terras and was told to get it from his minibar. The room was smal but beautiful but there was this nasty stain in the toilet . The beach in front of the hotel was full with rocks and grafiti. There was no view from the hotel. The city centre was far away.
Very nice and helpful staff. The room was small.
Great Hotel and even better Hosts! This is a very charming hotel and owned and family run. We really enjoyed the friendliness in providing recommendations and directions. Rated three star but after 3 weeks in Italy I would say it exceeded all the four stars we stayed at. If you are traveling here to enjoy the beach be sure to also book entry into one of the beach areas.
Very nice place, house and staff ! Newly equipped room and bathroom, good bed. Very clean and comfortable.
Very romantic rooms, well equipped. Very friendly and helpfull staff.
Very friendly and helpful staff. Room was clean and location close to the train station and number 1 bus stop. No tea and coffee making facilities in the room.
Friendly, helpful staff. Very convenient for the station - but still in a pleasant location. Wifi would have been nice.
Very well located, very clean and the lady at the front desk was particularly welcoming and very helpful.
The hotel was very comfortable and the location for us was very good,close to the port. brekfest was poor
Tidy, friendly personnel, We've booked a non smoking room and we've received a smoking one...
Outstanding service from the staff! The concierge recommended a restaurant that served us the meal of a lifetime! Also, the hotel was fresher and cleaner than I expected from some reviews.
very modern hotel position: near the train station, but the station is quite far away from the city center; breakfast not included and not complete (without yogurt, fruit, corn flakes...)
Convenient to train station. Helpful staff. Hotel is clean and well maintained. It is quite a distance to the main part of town.
2 windows broken in my car parked outside. suggest a private parking lot!
Good Hotel, clean room, friendly staff
The central location opposite the theatre.The beautiful and tasteful furnishings, my room looking out on the garden, a little oasis in the centre of the town. I particularly enjoyed breakfast in the garden served by Piero who was most friendly and attentive at all times. The only negative comment I can make is that there was no wireless LAN or laundry service.
Very pleasent staff, close to the city, very good rooms and a lovely garden
the locationand ha is all the hotel is extremely noisy each time somebody shuts the door you can hera it, the TV although plasma is too small an farfrom a place where you can sit, breakfst is poor ;
Short distance from ferry to Corsica and possibility of parking in the garage. Due to early car ferry to Corsica we did not have the breakfast in hotel. It would be pleasant to have a possibility to take a package with us.
room was large and comfortable they have incorrectly entered their location on googlemaps to appear much closer to the sae/port than they really are - be warned!
localisation, general overview fine
breakfast could have a bit more choice
Breakfast as lunch packet possible. To expensive for this type of room. parking site about 200m far from the hotel and no parking facilities in front of the hotel.
Cebtral location , easy to find and secure parking A bit dated
I feel cold in the night!!!!! The wall of the room it not paint. I feel cold in the night!!!!! The wall of the room it not paint.
ok. Good A/C. Basic Italian stuff. Breakfast was quite lame.
Dependance at a beautiful location, great helpfull staff, good restaurant 3 of the 5 beds were roll-away in the attic where the temperature was unbreathable
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
location and service
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
The hotel is very modern, room was beautiful, bed comfortable, linens fine. great view of leaning tower of pisa. we left some jewelry behind and the housekeeper came running after us with it. don't find that too often these days. also dinner in dining room was quite lovely. staff very attentive.
The staff were efficient and friendly and the facilities in the hotel and rooms were of a very high standard. Breakfast was excellent.
Nice facility for the money, very nice room. Front desk staff and wait staff very attentive. We were told our breakfast was included when we checked in but to find out in the morning it wasn't. The head waiter was not very nice about the situation, he was a jerk. Not well located to sites, this hotel is in a residential area.
Amazing view of the Tower of Pisa and Cathedral! A bit outside the city so more relaxed and quiet atmosphere in the hotel. Gorgeous pool and outside area. Beautiful facilities and state of the art room. Totally great hotel and would stay there again in a minute!
i liked how helpful the staff were, i liked the free wi-fi access, and i loved the design of the hotel and how it was furnished, and the cleanliness of the room The breakfast was not up to the 5 star hotel standards
Every things were or.
Modern feel Difficult to find using the Booking.com directions
good of all! no
Very new Modern Hotel Can't believe that they not provide Sliper. Breakfast is not enough for all guests
view from the room window.
Room was clean and bathroom was immaculate with plenty of soap, shampoo. Room was nicely furnished with a firm comfortable bed and very nice light fixtures near bed. Noisy bar next door was only drawback. Noise abated by about 1:00am; early by Italian standards, but still a bit late for my taste.
Modern facilities, big rooms, clean and quiet. It would be nice to have WiFi
air conditioning and quad room thicker towels would be better and the windows should stay closed as there were mosquitos in the room.
We really liked the room we were given. The colours of furnishings were very restfull & the lighting was excellent. The bathroom also was excellent, with a bath. We very much enjoyed talking with the lovely man who was on reception when we came down in the mornings. I missed having internet connection.
The location was very close to my friends address so I could meet up with them easily. Breakfast was not included in the price
hotel staff is very kind and friendly no internet connection
The bathroom was rather modern and the room at the back of the hotel on a second floor was very quiet. And the air conditioning worked wonderfully.
Good location. The room was nice and clean. It was possible to switch the air condition off and on. Some noise from other rooms.
The room was crisp, clean and fresh. Great sized family room. Bathrooms updated and clean.
We were able to get to and from the Hotel to the train station or car rentals and so were able to see Pisa, Cinqueterre, Florence and Venice using Livorno as our base.
Big familial room, clean. DOgs allowed Parking at 15€/day