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Overall Rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 9.7 "Near to public transport , according to 97%." 9.6 "96%enjoyed the restaurants & bars nearby ." 8.5 "Easily accessible by car , said 85%." 9.4 "City centre within easy reach , said 94%." 10.0 "100%liked the proximity to shopping ." -
8.7 "Vibe was good."9.6 "96% said it was a
stylish hotel ." 8.2 "82% thought, thehotel was modern ." 9.3 "93%enjoyed the friendly atmosphere ." 7.5 "75% thought thehotel was luxurious ." -
8.6 "Great service."9.1 "91% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." 8.6 "Housekeeping was great , according to 86%." 7.0 "70% found therestaurant service to be one of the best ." -
8.5 "Breakfast is good."8.6 "86% were
happy with the price of the breakfast ." -
7.0 "Good amenities."6.8 "68% thought the
building was acceptable ." 6.6 "For only 66%, thefacilities were new enough ." 5.7 "57% considered thelobby entrance to be so-so ." -
6.8 "Food is average."5.8 "Only 58% were
satisfied with the menu ." 6.9 "Side dishes were satisfying , according to only 69%." -
6.6 "Average comfort."5.3 "Only 53% said
rooms were big enough ." 6.9 "Beds were acceptable for 69%." 5.2 "52% thought thebathroom was big enough ." -
6.3 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ." 6.9 "Beds were acceptable for 69%." 5.2 "52% thought thebathroom was big enough ." -
5.9 "Internet is average."
Overall Rating
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9.7 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 8.3 "Easily accessible by car , said 83%." 9.7 "97%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." 9.2 "City centre within easy reach , said 92%." -
9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." 8.3 "Housekeeping was great , according to 83%." -
8.9 "Vibe was good."9.7 "97% said it was a
stylish hotel ." 8.3 "83% thought, thehotel was modern ." 9.2 "92%enjoyed the friendly atmosphere ." -
8.8 "Generally very clean."8.3 "83% said
rooms were clean ." 9.3 "93% thoughtit was clean ." 7.4 "74% said thebathroom was clean ." -
8.7 "Breakfast is good."8.6 "86% were
happy with the price of the breakfast ." -
7.0 "Good amenities."6.8 "68% thought the
building was acceptable ." 6.4 "For only 64%, thefacilities were new enough ." 5.7 "57% considered thelobby entrance to be so-so ." -
6.4 "Rooms are ok."5.3 "53% thought the
bathroom was big enough ." -
6.2 "Average comfort."5.3 "53% thought the
bathroom was big enough ." -
6.2 "Internet is average."
Overall Rating
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9.5 "Terrific location."9.5 "95%
liked the proximity to sightseeing ." 8.5 "Easily accessible by car , said 85%." -
8.9 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.6 "Breakfast is good."8.4 "84% were
happy with the price of the breakfast ." -
8.6 "Vibe was good."8.1 "81% thought, the
hotel was modern ." 9.4 "94% said it was astylish hotel ." 9.4 "94%enjoyed the friendly atmosphere ." -
7.1 "High comfort."7.9 "79% thought it was
pleasantly quiet ." -
6.7 "Average value."
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6.7 "Rooms are ok."6.1 "Only 61% said
rooms were big enough ." 6.9 "Beds were acceptable for 69%." 6.9 "For only 69%, thebathroom was ok ." 5.1 "51% thought thebathroom was big enough ." 7.0 "70% said thebathroom was clean ." -
5.8 "Internet is average."
Overall Rating
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9.4 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 9.6 "Near to public transport , according to 96%." -
8.6 "Great service."9.0 "90% found the
staff to be very friendly ." -
8.5 "Breakfast is good."8.4 "84% were
happy with the price of the breakfast ." -
8.4 "Vibe was good."9.5 "95% said it was a
stylish hotel ." 8.2 "82% thought, thehotel was modern ." -
6.9 "Average amenities."6.7 "67% thought the
building was acceptable ." 5.6 "56% considered thelobby entrance to be so-so ." 6.5 "For only 65%, thefacilities were new enough ." -
6.7 "Average value."
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6.7 "Average comfort."5.7 "Only 57% said
rooms were big enough ." 5.4 "54% thought thebathroom was big enough ." -
6.5 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." 5.4 "54% thought thebathroom was big enough ." 6.9 "Cleanliness of the bathroom was average , said 69%." -
6.1 "Internet is average."5.1 "51% thought the
wifi quality was ok ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0review from
Most we appreciated the location of the hotel and the communications (bus and underground). One bus passed the hotel and went by the Victoria Station (train to Gatwick). We also think that the free internet was a very nice service. The breakfast was poor and we went to city in the mornings for breakfast there instead.
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6.3review from
good location, near the lancastergate tube station, could walk to oxford street from here if feeling fit. quiet surroundings bathroom very cold
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6.0review from
The staff were very friendly and helpful. The proximity to the Underground was excellent. The room was spacious and had a high ceiling. The bed was not terribly comfortable, but not bad. We had asked for a double bed (rather than two twin beds) but we wound up with two twins - not uncommon, but they were not even made up as one bed. They were made separately and were a few inches apart from each other. The pillows were also very thin. For perspective, though, we never addressed either of these issues with the staff (especially the two beds vs a double bed), so it may have been a minor oversight. It didn't really bother us. Aside from these issues, we had a great stay, so don't let the length of these comments deter you.
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6.0review from
friendly welcome wobbly TV in bedroom
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6.7review from
This was our second stay in this Hotel. Well located next to Hyde Park, tube & bus stations linked with discovery & shopping areas.Rooms are quiet, wide and clear. Fitted carpet needs to be done up.
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5.6review from
Location was good, breakfast included but only continental, price good The condition of the carpets and lounge desperately need attention (dirty) and bathroom has had make shift repairs with shower leaking over the floor
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7.2review from
The staff were quite helpful and friendly The carpets could be cleaned and the Restaurant could have a better dinner menu
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7.6review from
The desk poeple were pleasant and helpful when asked for information. They were generally welcoming. The room was cleaned carefully and early in the day. It It was convenient to the Tube...and to Hyde Park/Kensington Gardens.. Breakfast servers pleasant and attentive. The carpeting was worn, needed replacing....or maybe just a good cleaning.
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6.0review from
We found the staff very helpful in addressing problems (chair in our room a bit too wobbly, replaced immediately), supplying us with info and tickets for the tour busses and directions as needed. The rooms were larger than we had expected compared to other hotels we stayed in on our trip. The hotel was within three blocks of Lancaster Gate underground station but on a quiet back street. Though they were painting the halls while we were there it in no way caused a problem, we just took another stairway or elevator. The breakfast room was very small and the continental breakfast was in my opinion poor. The coffee was bad (we brought instant from our room) and the breads were of bland storebought quality.
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6.0review from
The room was large, pleasant, bright and clean. The location was excellent: central, felt safe coming home at night, just across from Hyde Park, near Oxford Street. Lovely London Square. excellent buses, travelling to all points of interest. Staff at reception very helpful. The breakfast room was in the basement, dark and a little smelly. Coffee at breakfast very poor. Not enough tables, tables not cleared off between one guest and the next.
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7.0review from
Most we appreciated the location of the hotel and the communications (bus and underground). One bus passed the hotel and went by the Victoria Station (train to Gatwick). We also think that the free internet was a very nice service. The breakfast was poor and we went to city in the mornings for breakfast there instead.
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6.7review from
This was our second stay in this Hotel. Well located next to Hyde Park, tube & bus stations linked with discovery & shopping areas.Rooms are quiet, wide and clear. Fitted carpet needs to be done up.
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7.2review from
The staff were quite helpful and friendly The carpets could be cleaned and the Restaurant could have a better dinner menu
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7.6review from
The desk poeple were pleasant and helpful when asked for information. They were generally welcoming. The room was cleaned carefully and early in the day. It It was convenient to the Tube...and to Hyde Park/Kensington Gardens.. Breakfast servers pleasant and attentive. The carpeting was worn, needed replacing....or maybe just a good cleaning.
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6.3review from
good location, near the lancastergate tube station, could walk to oxford street from here if feeling fit. quiet surroundings bathroom very cold
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6.0review from
The staff were very friendly and helpful. The proximity to the Underground was excellent. The room was spacious and had a high ceiling. The bed was not terribly comfortable, but not bad. We had asked for a double bed (rather than two twin beds) but we wound up with two twins - not uncommon, but they were not even made up as one bed. They were made separately and were a few inches apart from each other. The pillows were also very thin. For perspective, though, we never addressed either of these issues with the staff (especially the two beds vs a double bed), so it may have been a minor oversight. It didn't really bother us. Aside from these issues, we had a great stay, so don't let the length of these comments deter you.
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6.0review from
friendly welcome wobbly TV in bedroom
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5.6review from
Location was good, breakfast included but only continental, price good The condition of the carpets and lounge desperately need attention (dirty) and bathroom has had make shift repairs with shower leaking over the floor
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6.0review from
We found the staff very helpful in addressing problems (chair in our room a bit too wobbly, replaced immediately), supplying us with info and tickets for the tour busses and directions as needed. The rooms were larger than we had expected compared to other hotels we stayed in on our trip. The hotel was within three blocks of Lancaster Gate underground station but on a quiet back street. Though they were painting the halls while we were there it in no way caused a problem, we just took another stairway or elevator. The breakfast room was very small and the continental breakfast was in my opinion poor. The coffee was bad (we brought instant from our room) and the breads were of bland storebought quality.
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6.0review from
The room was large, pleasant, bright and clean. The location was excellent: central, felt safe coming home at night, just across from Hyde Park, near Oxford Street. Lovely London Square. excellent buses, travelling to all points of interest. Staff at reception very helpful. The breakfast room was in the basement, dark and a little smelly. Coffee at breakfast very poor. Not enough tables, tables not cleared off between one guest and the next.
