Chester Hotel Victoria

For a 2 star - Great location, great restaurants near by

Level of cleanliness- 1 out of 10. Do staff use the ground floor bedroom to sleep in and use the toilet?

The smell of the toilet greeted you as u came into the hotel still renovation going on toilets down some stairs but I could smell them in reception the rooms were manageable thought the bed linen was stained and bed was not really made very well ,but bed were comfortable enough so it was somewhere to put ur head

All corridors were very tired and a bit unclean looks like some work had been completed but when it got dirty felt like it was never cleaned off so stained the walls and took what they were doing backwards

Leaving

The staff were extremely unprofessional and unhelpful. The hotel offers daily housekeeping services but was no cleaned once nor were simple jobs done such as replacing towels and replenishing toilet paper, most disappointingly, after a handful of complaints to 3 different staff members, nothing was resolved nor was booking.com able to help. No one cares that myself and my partner had a terrible experience