Chester Hotel Victoria

Good location.

Room was smelly, like mold or mildew.

Location. Close to Victoria Station

The hotel staff were unpleasant with no customer service. Shortly after arriving one the two ment on reception were talking in their own language then started chatting up my companion - an employer I work with. The facilities in the room were poor. The room was unfinished (decorative wise) with wires hanging out in palces and the room was dirty. There were no toiletry products and the milk at the tea station was months out of date. When I asked for replacements in the morning, these were put on the counter without any words being spoken. Room was dirty, hairs in the shower and dust everywhere.

I felt the hotel offered good value for money. The room I stayed in had recently had a new bathroom fitted, the components themselves were of good quality although the fitting could have been better. There was a problem with my initial credit card processing but it was straightened out swiftly. I arrived very late and the man on reception stayed late to make sure I could get in, I really appreciated that.

The entrance and reception area are tired and in need of renovation. I imagine the place has been bought fairly recently and there simply isn't the money yet to do that. The description "hotel" is perhaps a little misleading since there are no shared facilities such as food for breakfast. However, there are many places nearby where you can go for food at any time.

Proximity to Victoria Station

Very thin walls. Scruffy bathroom and carpet