Services and conveniences
Dining
General
Basics
Health and safety
Media and entertainment
Accessibility and suitability
Laundry
Outdoor
Bedroom
Workspace
Things to do
Family friendly
Bathroom
Parking and transportation
Fitness
Spa
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the dining options at the hotel?
The hotel offers three restaurants and a bar, with breakfast available for a fee. Guests can also enjoy room service 24 hours a day and a coffee shop in the lobby area.
Is parking available at the hotel?
Yes, parking is available at the hotel for a daily fee. Additionally, valet parking services are provided.
What can I expect from the hotel's staff and customer service?
Guests can expect exceptionally courteous and friendly staff, with multilingual services available. The staff is known for going above and beyond to assist guests.
How is the quality of the beds at the hotel?
Guests have praised the hotel for its comfortable and modern beds, ensuring a good night's sleep before or after a flight.
When is the best time to visit the hotel?
The hotel is ideal for transit passengers or those with early flights, offering convenient access to Terminal 4. However, guests have noted that the food prices can be high, so it's worth considering this when planning your stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Booking an Executive Room
Staying in an executive room provides access to the executive lounge, offering complimentary breakfast, snacks, and drinks, providing a more relaxed and comfortable experience.
Utilize the Walkway from Terminal 4
There is a convenient walkway from Terminal 4 to the hotel, but be prepared for a 15-minute walk, and consider grabbing a trolley for luggage to ease the journey.
Opt for a Room with a View
Some guests have enjoyed the views from their rooms, so consider requesting a room with a view for a more pleasant stay.
Be Aware of Dining Costs
Guests have mentioned that dining options within the hotel can be expensive, so consider exploring nearby dining options or booking a dining package in advance to manage costs.
Take Advantage of the Buggy Service
If mobility is a concern, the hotel offers a buggy service to transport guests to and from the airport, which can be particularly helpful given the extensive walking within the airport.
Check for Special Deals
Look out for special deals that include dinner, bed, and breakfast, as they can offer good value and enhance the overall experience.
Plan for Early Breakfast
If you have an early flight, consider booking a breakfast time in advance to ensure a smooth dining experience before departure.
Be Mindful of Room Selection
Some guests have experienced issues with room amenities such as broken shower heads and inconsistent heating, so it may be beneficial to communicate preferences and concerns with the hotel staff before arrival.
Explore Nearby Attractions
Take advantage of the hotel's proximity to popular London attractions such as the Natural History Museum, Science Museum, and Hyde Park for a well-rounded travel experience.
Consider Executive Lounge Access
If you have a late flight or a long layover, consider booking a room with access to the executive lounge, which offers a comfortable space to relax and unwind.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | July | $168 | $158 |
Cheapest month to stay with an average 15% drop in price. | Most expensive month to stay with an average 33% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 13.9 mi | London Heathrow | 1.1 mi |