Leonardo Royal Hotel London St Pauls

Clean and comfortable bed

First of all it’s not suit , normal room. After shutdown window noise came . Also staff very inexperienced. I order something Call three times . Take more than hours to devilry .

Pool and gym

Hotel was not as clean as it should be

Perfect location for easy access to our favourite parts of London which is why we have used this hotel many times over the years. Up to now with reliably 5 star levels of comfort, quiet, service and facilities.

This trip felt like a 5 star hotel let down by 2 star service and attitude from some of the staff. We asked for a room change due to the facilities in our initial room being less than we are used to (a dingy small windowed room in a distant corner of the hotel with a wet room and no bath). After our initial phone request was ignored, we returned to reception with our luggage and a room change was then granted, but with bad grace from the receptionist. Room servicing in our second room was poor - things were not fully replenished and the level of cleanliness was not up to the standard we know and expect from the Grange as it was. Certain small luxuries - for example dressing gowns and slippers - have disappeared. A temporary blip? An indication of a change of standards with a change of ownership? Who knows, but maybe time to move on.