Guest reviews
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Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 10.0 "100% thought it waseasy to get to the train station ." 7.7 "City centre within easy reach , said 77%." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.2 "82% said thereception staff was great ." 8.9 "89% said theconcierge service was amazing ." 8.3 "Management was excellent , said 83%." -
8.2 "Vibe was good."9.3 "93%
enjoyed the friendly atmosphere ." 9.3 "93% said it was astylish hotel ." 10.0 "100% thought thehotel was luxurious ." 8.5 "85%enjoyed the lobby entrance ." -
7.8 "Good amenities."7.9 "79% thought the
building was wonderful ." 8.5 "85%enjoyed the lobby entrance ." 8.4 "84% thought thearchitecture was beautiful ." -
7.1 "Good breakfast."
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6.5 "Rooms are ok."5.0 "Only 50% said
rooms were big enough ." 6.1 "Beds were acceptable for 61%." -
5.3 "Bar is ok."5.0 "
Alcoholic drinks were not bad , according to 50%." -
4.6 "Value below average."1.5 "85% said the
breakfast was too expensive ." 3.3 "67% saidbeverages were too expensive ." -
4.3 "Internet is poor."4.0 "60% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 10.0 "100% thought it waseasy to get to the train station ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 9.0 "90% said theconcierge service was amazing ." -
8.0 "Amenities are good."7.8 "78% thought the
building was wonderful ." 8.2 "82%enjoyed the lobby entrance ." 8.5 "85% thought thearchitecture was beautiful ." 8.1 "81% found thegrounds to be nice ." -
7.0 "Good breakfast."
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6.8 "Rooms are ok."5.6 "
Beds were acceptable for 56%." 5.1 "51% thought thebathroom was big enough ." -
5.2 "Bar is ok."5.3 "
Alcoholic drinks were not bad , according to 53%." -
4.4 "Value below average."1.8 "82% said the
breakfast was too expensive ." 3.8 "62% saidbeverages were too expensive ." -
4.1 "Internet is poor."4.0 "60% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." 8.2 "82% said theconcierge service was amazing ." -
7.1 "Good breakfast."
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6.2 "Rooms are ok."6.1 "
Beds were acceptable for 61%." 5.1 "Only 51% saidrooms were big enough ." 6.7 "Only 67% saidrooms were clean enough ." -
4.5 "Value below average."
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4.0 "Internet is poor."3.8 "62% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.2 "Vibe was good."
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7.8 "Good amenities."7.9 "79% thought the
building was wonderful ." -
6.7 "Rooms are ok."
Overall Rating
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9.6 "Terrific location."10.0 "
Near to public transport , according to 100%." -
8.4 "Great service."9.3 "93% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.2 "82% said thereception staff was great ." -
7.0 "Good breakfast."
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6.1 "Rooms are ok."6.4 "
Beds were acceptable for 64%." -
5.1 "Bar is ok."
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4.5 "Value below average."
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4.5 "Internet is poor."4.3 "57% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The room was very nice and quite comfortable. The staff was very attentive and accommodating.
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8.5review from
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
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9.7review from
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
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10.0review from
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
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9.7review from
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
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10.0review from
Service and staff were exceptional. Made us feel special and very welcome.
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9.6review from
Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint. Nothing.
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8.0review from
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
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6.8review from
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
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7.3review from
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
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8.0review from
good location, good service
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5.7review from
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
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3.7review from
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
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7.6review from
The location was excellent. The room and bathroom were very nice.
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6.8review from
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
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8.0review from
The service was outstanding and good position in the city. I recommend this hotel to everybody.
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7.2review from
Comfortable room, so close to all the attractions. Staff were very friendly and helpful.The electric curtains were a 11 yr olds idea of luxury!
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10.0review from
The room was very nice and quite comfortable. The staff was very attentive and accommodating.
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8.5review from
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
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9.7review from
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
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10.0review from
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
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9.7review from
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
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10.0review from
Service and staff were exceptional. Made us feel special and very welcome.
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9.6review from
Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint. Nothing.
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8.0review from
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
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8.0review from
good location, good service
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8.0review from
The service was outstanding and good position in the city. I recommend this hotel to everybody.
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6.8review from
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
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7.3review from
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
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7.6review from
The location was excellent. The room and bathroom were very nice.
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6.8review from
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
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7.2review from
Comfortable room, so close to all the attractions. Staff were very friendly and helpful.The electric curtains were a 11 yr olds idea of luxury!
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5.7review from
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
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3.7review from
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
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