Guest reviews
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Solo
Overall Rating
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9.5 "Terrific location."10.0 "
Easily accessible by car , said 100%." 9.8 "98%enjoyed the restaurants & bars nearby ." 9.8 "98%liked the proximity to shopping ." 8.3 "Great parking , according to 83%." 8.9 "Good access to the airport , said 89%." -
8.6 "Pool is good."
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7.9 "Good service."8.3 "83% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." 7.5 "Hotel security was great , thought 75%." 10.0 "100% said therecreation staff was great ." -
4.9 "Internet is poor."4.3 "57% said the
wifi quality was bad ." -
4.9 "Breakfast is below average."
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4.7 "Rooms are not good."4.4 "56% said
rooms were dirty ." 4.8 "52% didn't like theuncomfortable beds ." 1.4 "86% thought they werepoorly maintained ." 2.1 "For 79%, therooms looked old ." 2.1 "79% said thebathroom was dirty ." 4.4 "56% weredisappointed with the minibar ." 3.4 "Air conditioning was criticized by 66%." 4.8 "52% hadproblems with the shower ." 3.9 "61% wereunsatisfied with the kitchenette ." 2.6 "74% thought thetv was sub-standard ." 2.1 "79%criticized the small bathroom ." -
3.7 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 3.8 "For 62%, thelobby entrance was sub-standard ." 4.0 "60%didn't like the unstylish hotel ."
Overall Rating
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9.7 "Terrific location."10.0 "
Easily accessible by car , said 100%." 9.8 "98%liked the proximity to shopping ." 8.9 "89%liked the proximity to sightseeing ." -
8.7 "Pool is good."
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7.9 "Good service."8.4 "84% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
6.9 "Sufficient wellness & sports facilities."6.4 "For only 64%, the
fitness area was satisfactory ." -
4.9 "Internet is poor."4.3 "57% said the
wifi quality was bad ." -
4.6 "Breakfast is below average."
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4.4 "Rooms are not good."4.1 "59% said
rooms were dirty ." 4.6 "54% didn't like theuncomfortable beds ." 1.2 "88% thought they werepoorly maintained ." 2.8 "72% foundproblems with the furniture ." 2.1 "For 79%, therooms looked old ." 3.1 "Air conditioning was criticized by 69%." 1.9 "81% said thebathroom was dirty ." 2.4 "76% thought thetv was sub-standard ." 4.8 "52% hadproblems with the shower ." 4.6 "54% weredisappointed with the minibar ." 3.8 "62% wereunsatisfied with the kitchenette ." -
3.4 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 3.8 "For 62%, thelobby entrance was sub-standard ." 4.0 "60%didn't like the unstylish hotel ."
Overall Rating
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9.3 "Terrific location."10.0 "
Easily accessible by car , said 100%." 9.6 "96%liked the proximity to shopping ." 8.0 "Great parking , according to 80%." -
8.7 "Pool is good."7.1 "
Clean pool , said 71%." -
7.7 "Good service."8.0 "80% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." -
5.4 "Internet is average."
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4.5 "Breakfast is below average."
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4.1 "Rooms are not good."3.8 "62% said
rooms were dirty ." 4.7 "53% didn't like theuncomfortable beds ." 3.1 "69%complained about the bathroom ." 1.3 "87% thought they werepoorly maintained ." 2.4 "For 76%, therooms looked old ." 3.5 "Air conditioning was criticized by 65%." 2.1 "79% said thebathroom was dirty ." 4.1 "59% weredisappointed with the minibar ." 4.2 "58% hadproblems with the shower ." 2.6 "74% thought thetv was sub-standard ." -
3.9 "Not very clean."3.8 "62% said
rooms were dirty ." 2.1 "79% said thebathroom was dirty ." -
3.7 "Vibe wasn't good."2.6 "74%
criticized the unstylish hotel ." 3.5 "For 65%, thelobby entrance was sub-standard ." 3.7 "63%didn't like the unstylish hotel ."
Overall Rating
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9.5 "Terrific location."
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8.8 "Pool is good."
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7.7 "Good service."8.0 "80% found the
staff to be very friendly ." -
5.0 "Average amenities."
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4.8 "Breakfast is below average."
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4.7 "Rooms are not good."4.6 "54% said
rooms were dirty ." 4.9 "51% didn't like theuncomfortable beds ." 1.2 "88% thought they werepoorly maintained ." 2.1 "79% said thebathroom was dirty ." -
4.3 "Internet is poor."3.7 "63% said the
wifi quality was bad ." -
4.0 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ."
Overall Rating
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9.2 "Terrific location."
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8.8 "Pool is good."
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8.1 "Great service."8.5 "85% found the
staff to be very friendly ." -
6.5 "Sufficient wellness & sports facilities."
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5.2 "Internet is average."
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4.9 "Breakfast is below average."
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4.6 "Not very clean."4.6 "54% said
rooms were dirty ." 2.1 "79% said thebathroom was dirty ." -
4.6 "Rooms are not good."4.6 "54% said
rooms were dirty ." 4.7 "53% didn't like theuncomfortable beds ." 3.7 "63%complained about the bathroom ." 1.3 "87% thought they werepoorly maintained ." 1.8 "For 82%, therooms looked old ." 2.1 "79% said thebathroom was dirty ." -
3.5 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." 3.4 "For 66%, thelobby entrance was sub-standard ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
There are steps in the hallways to the rooms.
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8.0review from
Clean Fire alarm system wasn't checked and started beeping sound all night
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7.1review from
I've stayed here many times before but feel like this was the worst yet. We typically stay here because the location is great but I may have to find something else in the future. The staff is great though. They're very friendly. My room smelled musty as soon as I walked in. I thought by turning the A/C on would help but it didn't. All weekend it was musty. The A/C in this room didn't get the room cool even though I had it on the coolest setting. The hairdryer broke, which was no big deal since they replaced It immediately. The plumbing in the shower needs to be repaired as water was coming out of a hole towards the base of the faucet. There were cracks in the tile and the toilet was so low I felt I was sitting on the ground. Their Continental breakfast had no variety. Only bagels, cereal, mini muffins, bread, biscuits and gravy and awful tasting hard boiled eggs. If you're on a gluten-free diet, beware. Oh they did have a couple pieces of fruit. I did enjoy the coffee! Hope this review helps others make a good decision.
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4.2review from
Location to mall It is very old, needs renovation really bad. Hallway not air conditioned. Bathroom very small.
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10.0review from
The staff was absolutely amazing! Pools were great as well as the rooms! Me and my kiddos will definitely be back!
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5.4review from
Location worked for us, close to everything we needed. Older décor in common areas and rooms. Low quality linens and toiletries
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10.0review from
We liked the location, close to everything that we did in Louisville. Nice pools indoor and outdoor. Friendly staff that gave great restaurant recommendations. A bit older, but they are doing renovations. Not many choices for hot breakfast and the breakfast room was a bit crowded later in the morning. No refrigerator in the rooms.
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6.0review from
It was conveniently located. The room had a very strong air freshener smell, which made me wonder what they were trying to cover up...
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6.2review from
Convenient near the freeway for on the way travelers. It doesn't have elevators to go to the upper level. It becomes complicated to carry luggage. We requested a room change because the one we got had a strong mildew odor.
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6.0review from
The rate was the only really good part about this hotel. Our two rooms both had very odd, strong smells. The pools were nice but there were issues with their rules being enforced.
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3.7review from
The room smellled very bad, my wife could not sleep during the night and could not eat breakfast the next morning. One of the worst experiences we have had traveling. I am glad it was only a nights stay.
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7.4review from
We requested a fridge when we made the reservations, front desk told us to call ahead the day of, so we did just that. Called the day of and they said it will be in n the room. We checked in and again asked about the fridge, they didn't have it set up yet and said they would do so, well that was at 3pm, it didn't get to the rm until 11pm. I called down a few times to check and was told the maintenance man was busy and I have to wait! Tried to explain to them that I had medicine that needed to be refrigerated and that I was trying not to be a pain. Didn't matter, the front desk was very short and rude with me.
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9.6review from
Breath of fresh air after being on the road in several states and paying much more for much less. Clean inviting room. Was so tired and just wanted to sleep. The young man at front desk was very accommodating when we discovered we couldn't pull the rack with our luggage down 3 steps and gave us another room. Couldn't stay longer!!
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10.0review from
We dectdedto stay an extra night and rate not raised. no refrigerator or microwave
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6.6review from
Very affordable. Staff was fairly non-responsive to maintenance requests for the toilet in our room. It didn't end up being a serious problem until the day we left, but it would have been nice to see them be more pro-active.
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8.6review from
The staff was friendly, and the room was clean. Even though we did not have the chance to use them the pools looked amazing. The beds were a little hard for me and my daughter.
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7.6review from
Location was convenient and rooms decent . Didn't honor AAA discount because they said I was prepayed. Booked through kayak .
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10.0review from
Friendly and helpful staff. Nice clean rooms. Plenty of parking - nice sized parking spaces, not too narrow like many other places. Your new car is safe in this parking lot. The steam room in the health club is excellent, the best I've ever used. I always manage to visit it at least a few times during my stays. Great Location, right off 264.
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8.0review from
There are steps in the hallways to the rooms.
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8.0review from
Clean Fire alarm system wasn't checked and started beeping sound all night
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10.0review from
The staff was absolutely amazing! Pools were great as well as the rooms! Me and my kiddos will definitely be back!
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10.0review from
We liked the location, close to everything that we did in Louisville. Nice pools indoor and outdoor. Friendly staff that gave great restaurant recommendations. A bit older, but they are doing renovations. Not many choices for hot breakfast and the breakfast room was a bit crowded later in the morning. No refrigerator in the rooms.
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9.6review from
Breath of fresh air after being on the road in several states and paying much more for much less. Clean inviting room. Was so tired and just wanted to sleep. The young man at front desk was very accommodating when we discovered we couldn't pull the rack with our luggage down 3 steps and gave us another room. Couldn't stay longer!!
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10.0review from
We dectdedto stay an extra night and rate not raised. no refrigerator or microwave
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8.6review from
The staff was friendly, and the room was clean. Even though we did not have the chance to use them the pools looked amazing. The beds were a little hard for me and my daughter.
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10.0review from
Friendly and helpful staff. Nice clean rooms. Plenty of parking - nice sized parking spaces, not too narrow like many other places. Your new car is safe in this parking lot. The steam room in the health club is excellent, the best I've ever used. I always manage to visit it at least a few times during my stays. Great Location, right off 264.
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7.1review from
I've stayed here many times before but feel like this was the worst yet. We typically stay here because the location is great but I may have to find something else in the future. The staff is great though. They're very friendly. My room smelled musty as soon as I walked in. I thought by turning the A/C on would help but it didn't. All weekend it was musty. The A/C in this room didn't get the room cool even though I had it on the coolest setting. The hairdryer broke, which was no big deal since they replaced It immediately. The plumbing in the shower needs to be repaired as water was coming out of a hole towards the base of the faucet. There were cracks in the tile and the toilet was so low I felt I was sitting on the ground. Their Continental breakfast had no variety. Only bagels, cereal, mini muffins, bread, biscuits and gravy and awful tasting hard boiled eggs. If you're on a gluten-free diet, beware. Oh they did have a couple pieces of fruit. I did enjoy the coffee! Hope this review helps others make a good decision.
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7.4review from
We requested a fridge when we made the reservations, front desk told us to call ahead the day of, so we did just that. Called the day of and they said it will be in n the room. We checked in and again asked about the fridge, they didn't have it set up yet and said they would do so, well that was at 3pm, it didn't get to the rm until 11pm. I called down a few times to check and was told the maintenance man was busy and I have to wait! Tried to explain to them that I had medicine that needed to be refrigerated and that I was trying not to be a pain. Didn't matter, the front desk was very short and rude with me.
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6.6review from
Very affordable. Staff was fairly non-responsive to maintenance requests for the toilet in our room. It didn't end up being a serious problem until the day we left, but it would have been nice to see them be more pro-active.
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7.6review from
Location was convenient and rooms decent . Didn't honor AAA discount because they said I was prepayed. Booked through kayak .
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4.2review from
Location to mall It is very old, needs renovation really bad. Hallway not air conditioned. Bathroom very small.
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5.4review from
Location worked for us, close to everything we needed. Older décor in common areas and rooms. Low quality linens and toiletries
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6.0review from
It was conveniently located. The room had a very strong air freshener smell, which made me wonder what they were trying to cover up...
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6.2review from
Convenient near the freeway for on the way travelers. It doesn't have elevators to go to the upper level. It becomes complicated to carry luggage. We requested a room change because the one we got had a strong mildew odor.
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6.0review from
The rate was the only really good part about this hotel. Our two rooms both had very odd, strong smells. The pools were nice but there were issues with their rules being enforced.
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3.7review from
The room smellled very bad, my wife could not sleep during the night and could not eat breakfast the next morning. One of the worst experiences we have had traveling. I am glad it was only a nights stay.
