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only criticisim is that the hotel reception closes at 8pm.
Peaceful area, friendly staff, nice breakfast.
The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
The staff are very friendly and very experience as well. breakfast was very good. no comment
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
Staff were very courteous and helpful! Bathroom was not cleaned as well.
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
Location was good, staff were helpful, Hotel was very clean & comfortable
The hotel staff were exceptional
The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
Our rooms did not have suitable walk in showers as stated and then we were moved to a two level room with a difficult stair access, where the shower on the upper level had only cold water on two of the mornings. Also on the Sunday evening our table in the restaurant although booked in advance was not available and we had to sit by the side of the through-way which was very noisy and the manager did move out table after our first course but we were not served the food we ordered after 45 minutes and had to leave before desert as the restaurant so so full and having problems dealing with the numbers.
fabulous view of the river and suroundings entrance & exit of parking
Nothing, even the breakfast ,which we had to pay in advance was very poor . Far to expensive for what you get plus the wrong info from Booking.com
Staff were very friendly and helpful, hotel was very clean and comfortable
Proximity to Lourdes Domain It was very noisy late at night with pilgrims in bar till 3am. My mother & I couldn't sleep.
The location, definitely. The grotto is literally 3 minutes away. Comfortable, if sparsely furnished, rooms.
Spacious comfortable room, beautiful view from balcony, very grand reception area, spotlessly clean, helpful reception staff who spoke perfect english.
Location was excellent It was all ok except Internet available only on the hall
We enjoyed the closeness to the Lourdes Sanctuary. There were two very loud parties on two nights of our stay. We were on the 4th floor and were kept awake. When we asked for the music to be turned down they replied no until I went downstairs and yelled at them. Also, the pool was shut down for 2 days which is why we chose the hotel.
staff very friendly
The staff were very very friendly, helpful, polite and efficient. Right from the check-in, we felt the warm welcome. There was also this one particular lady at the restaurant who, despite the demands of so many guests, always managed to bring just what you asked for - with a smile.
A nice quite and relaxing place to gather your thoughts while on pilgrimage. nil.
everything was excellent
Excellent staff, flat location, lovely breakfast Slightly dated decor but pleasant overall.
Very central Breakfast could be better, with some cooked hot food.
It's location. Some of the staff very helpful
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Good Location The breakfast was very poor
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Room was spacious and comfortable. Location was perfect. Near to everything.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Good location No parking, room cleaning service too early- 8 am.
Location is very good, room is super small. The breakfast is very limited choices.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Very friendly and helpful staff. So close to the Grotto.
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
locality and staff
Great location for first time tourist to the Lourdes Grotto
The hotel is just 10 minutes walk to the Grotto.
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
room is newly renovated and well equipped (with hair dryer). staff is very helpful
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
great friendly environment, great location and view.
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Its very near the sanctuaries, shopping area and restaurants
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
The service provided by all the staff. Rooms are too small but it is fine.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Simple but pleasant....cant complain... the bathroom is seperate from the toilet...two different rooms and no extractors in both rooms.
I have been 7 times to Lourdes and it is the best hotel yet, as to quality of facilities. No.