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Kurig in the room, fast internet Would not change my nightly rate to match the business I was there with that get a discounted rate, it was a 20 dollar difference.
It was very clean, the staff was friendly and the breakfast was delious! I have no complaints!
Many basic needs were met coupled with little nuances, example... the pop machine did not gouge us. No refrigerator in the room.
The hotel was very clean, the staff was friendly, and the room was clean and comfortable. We arrived late at night 30 minutes before the bar was suppose close. We thought we would have time to grab a drink before bed to unwind but unfortunately the bar closed early that night.
It was a comfortable room and the bed was amazing! The room was inclusive, worth the money. The staff was amazing also. Free hot breakfast and coffee! I really enjoyed my stay. My husband and I will definitely come and stay again. Very clean and comfortable. Thank you. We also enjoyed the pool. Clean towels and just right tempature. That we didn't stay long enough! ;)
The staff was extremely nice and helpful. Our room didn't have a refrigerator, which would have been nice.
Rooms are clean and quiet Hotel is up to date They are making additional upgrades, including the Concierge Room Easy location to get back on the highway The price via Kayak was a steal Nothing
Nice clean updated Bathroom door doesnt seal because its a glass barn slider. awkward. beds were meh. pillows meh.
Staff was great perfect place for a quick stop through town.
Beautiful lobby. Should offer guest happy hour!
The location and the new renovated rooms are amazing No
Location was convenient. We were there for a funeral and they provided a complimentary bag of goodies and condolences card.
Comfortable Dark hallway next to our room. I would have expected a better renovation since it's newly fixed up. It's strange & awkward to see the plumping in the bathroom. Very tacky
Newly renovated and fantastic.
Clean, recently renovated rooms. Really nicely done! The staff were beyond welcoming - they did everything they could to make our stay as enjoyable as possible. Nothing!
Staff were great Hotel under construction, great deal of noise, not able to get some rest
Location and price. The door to the bathrooms do not allow for privacy.
Value of the room Nothing
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nice, newly decorated room. Comfortable bed Alarm going off for 30 minutes at 6am
Nothing-it was filthy dirty and we cked out 30 mins after checking in-still waiting on refund. Would not recommend Dirty dirty dirty
Whenever, we're in Cincy I love staying here. The staff is always friendly and I feel that we get a great value. The facility and the amenities that are offered are always great.
Room was clean, bed was comfortable, liked that it had a fridge and microwave, pool was a nice Wish breakfast had a little more variety
The staff was excellent, and very helpful. The rooms need more lights or brighter bulbs in the lamps. The pool needs to be really cleaned the tiles have names in the slime.
This hotel was very clean. All the staff was polite and considerate. It was well situated. No disguised bad smells. It was quiet and seemed more upscale than the price would indicate. I was very relieved that it was so nice. Not one thing would I have changed. I felt safe in this hotel.
Nice hotel My friend smoked a cigarette in the room. I was unaware because I was gone. But I was charged 250 dollars for her choice. I can understand a penalty but that price is extreme.
Everything. Location was good. Staff very friendly. Bed was good . The smell from the breakfast. They cooked the breakfast down the hall in a room and it didn't smell very good . That's probably because I'm not a breakfast eater.
Rooms were clean and nice. I wish breakfast would have bee a little better. Hallways smelled like smoke and one of our 3 nonsmoking rooms smelled like smoke.
Location to Kings Island Dated facility in need of an update. Pool was not heated and cloudy. Messy public areas.
I've stayed at the Super 8 in Huntington, WV & Portsmouth, OH many times and found them to be reasonably price hotels similar to a Holiday Inn. The Super 8 in Mason was a Motel with a peeling tub, grimey floors. I was traveling solo with my daughter and did not feel safe on the lower level with a large front window. It was a snowy weekend, but the parking lot was not cleared at all.
No one at the counter when checked in and out had to wait for someone to come to counter. Carpet dirty and stained in room.
Location. Dirty. Poor maid service. Old TV. No refrigerator in room. Over priced.
not very clean and kept up.
Pool open till midnight, shuttle to psrk Layout of room thought it would be nicer for value
Great location, right next to the tennis center. Free shuttle was nice. Good value. Only stocked with enough coffee for one person. Trouble with key card working. Glob of toothpaste in sink.
The playground for the children. It was not clean.
Very close to tennis center. Staff was friendly Wallpaper peeling off walls. Needs some updates.
The breakfast was good... The location to Kings Island was great for the price. All the staff were very friendly, and they even went out of there way to help us! Great place to stay for the money! The only problem we had was the sports bar across the street was rather loud on Saturday night
The location The room. It felt ghetto. Stale smelling room.
Food service 24/7, friendly staff, clean and quiet!
we had a very nice time at this hotel, not only was the pool great for the kids but they also enjoyed their breakfast, which they usually don't eat much, but they enjoyed the cereal. I'd stay there again
only one person working, ice machines only every other floor, lobby & bar together - so we had to watch a gross drunk man and lady making out while we checked in, could not find ice machine & no staff on duty to ask - just a note at front desk that said "be right back", worst of all, they did not even have the room we reserved and tried to put us in a different room w/only one bed, when we refused that , we got an older room across from the kitchen, which was a bummer, room set up was odd - tv located awkwardly between bed & sitting area. We spent our second night at the Marriott down the street (were in town to go to IKEA) and it was truly EXCELLENT - for SAME PRICE !
We've stayed at Great Wolf a number of times, but this was our first in Cincinnati. It was very consistent - rooms were spacious, waterpark was clean. Our daughter LOVED MagicQuest, and the people in the store were very knowledgeable and helpful. Great stay! We normally don't go in peak season, so we weren't used to having a wait to check in. The desk clerks were really efficient, so the line moved quickly.
great themed atmosphere. Surpringly plenty to do in the waterpark! Something for the entire family! Magiquest is there, so plan on $40-90 more per child for that. The price of hotel is High dollar.
We had a blast...always do! We would go a lot more often if it wasn't so expensive to stay.
Staff was friendly . Large fridge in room. The room was very tight. Last room near the stairwell. The bathroom smelled , the bed sheet was stained. The coffee machine was in the restroom so would never use it.
Very quick and helpful checkin. Nice clean beds. Very comfortable! Great breakfast selections. Will stay here again.
The room was well furnished, the staff seemed friendly, and the hotel was not overcrowded or loud. The room was not well cleaned: gum on trashcan, dust in bathroom, hair on linens. These were minor details, but things that we nevertheless did notice.
Everything was how it should have been. We had a very relaxing stay! Breakfast was great! Was super impressed! Will stay again when we are in town! The only complaint I have, would be on our second day, while we were out, housekeeping didn't make/change our beds.
price, location beds and bedding were nice older facility very small elevator few snack/soda machines
Very friendly staff. Hotel cared about our experience. The Location was perfect for us and plenty of things around to do. Housekeeping for room could have been better. Sink was dirty and had toothpaste spatter all over mirror, sink, counter, and faucet. Had to go to front desk to get wash cloth and call front desk for tp because we ran out (wasn't refilled). The bathroom floor looked like it hadn't been mopped for a while.
The king bed was very comfy Location was convenient to my parents house The pullout bed was lumpy It didn't come with a comforter, we had to call and ask to get one The suites next to us were being renovated --- very noisy in the morning! Breakfast was NOT included -- $14.95 for a breakfast buffet which was just OK
the room and the bed no free breakfast. we booked on computer, not through you and you denied us breakfast. dumb and you are losing business like mine.
Location was ok, Rooms quiet and the back overlooks a nice field. Flat pillows, the bed could have been slightly better. Also, some minor updating needed.
The hotel was in a convenient location for what we wanted to do. The place was clean and pool and jacuzzi were nice. The free breakfast was very good and offered lots of choices, both hot and cold. We were all very happy with everything. I cannot think of anything I didn't like.
There was construction going on and we weren't warned ahead of time. We were woken up at 6am on a Saturday by people hammering directly outside our window.
Breakfast person was very accommodating and friendly. Front desk was very helpful and seemed interested in our future business. Ac was very noisy. Had to put fan on constant to keep from waking us up each time it went on. Refridgerator made loud rattling noise, but was scheduled for repair asap next am.
Bed was very comfortable. staff people when any were very nice. Room got cleaned everyday. Breakfast was poor, not that many options to eat. Location wise was ok, it was a little far from downtown, but I didn't go there that much either. And last day I was there elevator wasn't working.
The hotel staff was excellent from check-in to check out. Excellent desk staff, excellent breakfast and breakfast staff. Rooms are clean and quiet. Pool area was convenient. Lots of restaurants nearby. Out of King's Island season, so I don't know what this would be like in season, but given the staff, I would say still very good to excellent. Bathrooms could stand to be redone, particularly the sink.
Reading some of the other comments made me laugh. This hotel is a quality one that we've come back to for over 10 years. There is noise at times in the atrium, but that is quieted down by 11 p.m. on most nights. The hotel staff will bend over backwards to fix any issues you might think you have. The staff at the personalized breakfast every morning is amazing. They treat us like family each time we come! The rooms are clean if you ask them to do so. We only have had a few issues with them rushing the maids to finish quickly. When that happens I call the front desk and we are taken care of. This is our home for literally 2 weeks a year and we will not stay anywhere else. The cost is fair for what we get and the security is high here. The staff is friendly and works hard to accommodate all needs if informed of them in a timely manner. The only 2 drawbacks are the advertised refrigerator/freezer. The freezer doesn't work so don't plan on keeping anything frozen. The TV's are a bit older but - honestly are you staying at a hotel for TV or for activities near the hotel? I highly recommend this hotel for anyone traveling. We see the same folks[families, business, couples] here year after year so - they must be doing something right!
We stayed for the weekend with our married children and grand children for my wife's birthday. The staff was friendly and very helpful. The free breakfeast was excellent. Bed was soft with the right firmness. Room was clean and comterable. Pool and hot tub area was a little small. Would stay again when in the area.
If you like to sleep at a hotel, don't stay here. Center atrium VERY noisy and it echos in your room. Pool and atrium open til 1am and until everyone shuts up, you can't sleep. Room dirty, 10year old son found a thong in the bedroom. Kids couldn't sleep on the pull out couch b/c of lack of comfort and the NOISE! If you are just one person or a couple you can shut your bedroom door and not hear the noise. The hotel staff had a non caring attitude, and said sorry sorry sorry but you know they didn't mean it or care as nothing was done about it. I go to a hotel to sleep, the amenities are extra. The breakfast had decent food but there wasn't anywhere to sit as the one bus boy coudln't keep up. We cleaned our own table to sit down. Our children as well as other children we were with on this trip, got a rash from the pool from too little chlorine. Very dirty area. If you're a young 20 something who likes to party til all hours of the morning and keep others up, or a parent lacking in parenting skills who likes to allow their children to run amuk thru a hotel unsupervised, allowing them to be boisterously noisy and be disrespectful to other guests, then this is the hotel for you. Anyone with small children are advised to NOT stay here.
This hotel was easy to find. The front desk was very freindly. The room was exceptional. The pool area was very clean. The breakfast was very good, although they didn't seem prepared for the crowd that was there. I have never paid this much for a room anywhere, but it was well worth the money. We are planning a trip in November to Florida and will probably try to book a room going down and coming back.
The hotel was in a convenient location for the planned activities we had. The decor was dated and the breakfast buffet was marginal. However the hotel was clean and staff was helpful.
As always, Embassy Suites provided us a wonderful one week stay. Apart from being well located to the Cincinnati area, ES maintains a high standard of quality and customer service. During our five day stay at ES, we felt pampered in our two room suite; luxurious, comfortable, impecably decorated and clean. In fact, on several occasions the staff went out of their way to see to our needs. The manager's happy hour and the full cooked to order breakfast not only add to the economy of ES but is probably one of the best services provided in the hotel industry. The cooked to order breakfast along with a well-stocked side buffet and the snacks and drinks served during happy hour are enjoyed by all the guests at no additional charge. We continue to stay at Embassy Suites over any other hotel chain in the U.S. Thank you Embassy Suites!!
It was clean and everyone was nice. We were celebrating our 28th wedding anniversay on the 16th. We do live locally about 25 mileas away but wanted to get away form our house full of people. The main problem we had was that our neighbors in room 350 kept going in and out of their rooma and let the Door bang shut each time. So we heard this all thru the day on Saturday probably about 50 times or more. And at 6:00 in the am on Sunday someone was kicking the wall which was at the head of our bed. We said something to the desk clerk when we left and all she could tell me was that if we wanted quite time that we should book during the week that is when the travlers book and it is much quieter then. Other than that the the food was good at breakfast and the room was clean and nice looking.
I have stayed her on numerous occasions since my son became a student at Xavier Univ. We get the comfort of a 2 rm. suite, cooked to order breakfast & manager's reception. The staff is always pleasant & helpful. I have arrived early & been accomodated & once arrived at 3 in the morning & was warmly greeted & treated to an upgrade. While the hotel is more in a business area, it still is close to restaurants, shopping & the interstate highways. I have never had a bad experience at this hotel. Yes it can be noisy, but in the evening things quite down & I've never had a problem sleeping.
We felt like we were on a vacation. The atmosphere is like no other hotel we have stayed in. Very peaceful waterfalls and ponds. My son loved the pool. Breakfast was awesome. Everything was fresh and good tasting. We will return.
I'm very happy with the accomodations at Embassy suites. We were here to go to King's Island and visit friends in the area. It was close enough to the park to come back during the day for a break and go back later. Breakfast was a plus too! Hotel atrium was especially nice, it has a stream with fish and turtles in it. One other perk was that htere was a wedding there during our stay and we got to watch the whole thing from our 4th floor room!!! I would recommend this facility to anyone planning a trip to the area.
Each room is a 2 room suite which allowed us to have a separate bedroom from our 1 year old. The breakfast is included in the room price and was fantastic. They offer a great variety of food and we did not have to wait for a seat even though we were a party of 6. The happy hour each night was also included in the room price and offered a great variety of drinks and snacks. The indoor pool was a bit cold, but not cold enough to keep the kids out of it. We will definitely be staying at the property on our next visit to Cincinnati.
This guest did not leave comments about this hotel.
Perfect location and spacious, clean room!
The room was incredible. We loved all the space we had and felt at home because it was so clean and even smelled clean. Check out was noon but the maid knocked on our door at 10:30 and wanted us to leave so she could clean and told us checkout was at 11. We felt rushed and when we did leave at 11:30, there was a cleaning staff of 3 right outside our door waiting.
Very clean and the staff was excellent!
I loved the fact they served dinner as well as breakfast, it was so nice not to have to go back out for dinner after a long day. The accomodations were awesome and the hotel staff went above and beyond to make sure all our needs were met. Nothing
Everyone was very loud. Staff included at all times. It was very hard to rest.
Was not given right room and issue was not corrected
This hotel is great for a get away weekend. Days and nights are fairly quite. Room was very clean and spacious. I would recommend this hotel to anyone!! I stayed in a hotel with a stove top, only complaint I have is the limited utensils available.
How big it was No
Location and breakfast No
The room The hotel changed my rate per night without my knowledge.
Spacious rooms No
Beds super comfortable, clean, good pillows, a microwave and fridge in the room for travel. Really convenient to Whole Foods and lots of restaurants. Pool incredibly small, thought there would be a hot tub to relax. No hot tub. Breakfast is not free. When I think of the Hilton, I think a little nicer and was hoping for a little more luxuries..
I inadvertently left gold chain at the hotel that has a great deal of sentimental value to me as it was given to me by my mother to whom it had initially been given by her grandmother. I called the hotel and within minutes they had located the chain and my brother was able to pick it up for me. They were very friendly and professional in handling this.
If you are going to Kings Island, this is the perfect hotel with only a three to five minute drive. The room was clean and the bed was comfortable. The free breakfast was great and offered different hot items everyday including sausaga, bacon, omelets, and biscuits and gravy. I would stay here again.
Good hotel typical of Holiday Inn express. Ataff was friendly.
Stayed here one night for business. The room was clean, the bed was comfortable, and the shower was good. It's a newer hotel, I think it's about a year old. Good value for the money. This was my first stay at a Holiday Inn Express. I normally look for Marriots and Residence Inn's but now I wou;dn't hesitate to stay here again or recommend it to anyone who wants a decent place to stay.
We enjoyed our stay there & would stay there again
Everything was great. The beds could be less 'aircraft carrier'-like
We arrived late to a friendly staff. We had two rooms and both were inviting and welcoming. The beds were very comfortable and although we had reservations because we normally stay at the Double Tree or Hilton we were pleasantly surprise. The suites elsewhere offered double beds this hotel had two queen size beds, it was heaven. We would definitely stay there again and would recommend it to all our friends.
I had a great time. I highly recommend getting a room with a hot tub in the room as my wife and I did. It was relaxing, the room was clean, and the staff was very welcoming and friendly. I would definitely go back.
Needed a last minute place to stay and as a rewards customer of another chain I was reluctant to move to another chain. However this Holiday Inn had a nice inviting air very clean and after checking the rates which were very reasonable for a non-reserved guest I decided to stay. Great customer service throughout the 4 day visit. Room was spacious and just a testament to the Holiday Inn reinvention of itself. As a frequent traveler I would definitely include this to my repertoire of stay options.
When my dad had to have an extended hospital stay and surgery, my family had several rooms at the Holiday inn Express in Mason City. Crystal, the manager was an angel for us. She made sure that we had rooms that were comfortable and close together and took care of us with compassion and kindness. Our rooms and the entire building was exceptionally clean. The food was good. The beds were really comfortable and the service was great. At at time when we were in crisis mode, Crystal and the staff at the Holiday Inn Express made our lives tolerable. She eliminated the stress of where to stay and for that we are extremely grateful.
Best Beds Ever! Slept like a baby! Although I wish the hot tub was a little bigger in my room it was still a wonderful stay!
For the most part our stay was nice, the room was clean and the staff friendly, but( there is always a but) disappointed in the things in the room. First time I ever saw a hotel room without a dresser. Luckily, we were only staying one night so we didn't have a lot of clothes. Also the room could have used a nice chair. But other than that it was great. Maybe a different class room would have been better. We would stay again and I would recommend it.
Very clean and comfortable. Friendly staff.