Guest reviews of Palazzo Alexander Hotel
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "World class service."10.0 "100% found the
staff to be very friendly ." 10.0 "Management was excellent , said 100%." 10.0 "100% thought theservice was very professional ." 10.0 "100% said thereception staff was great ." -
9.6 "Terrific location."9.0 "
Great parking , according to 90%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%liked the proximity to shopping ." -
8.8 "Breakfast is good."
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8.4 "Good value."
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7.6 "Good vibe."9.6 "96%
enjoyed the friendly atmosphere ." 8.0 "80% said it was astylish hotel ." 9.0 "90% thought thehotel was luxurious ." -
6.4 "Rooms are ok."5.8 "Only 58% said
rooms were big enough ." 6.4 "Only 64% thought theshower was ok ."
Overall Rating
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9.9 "World class service."10.0 "100% found the
staff to be very friendly ." 10.0 "Management was excellent , said 100%." 10.0 "100% thought theservice was very professional ." 10.0 "100% said thereception staff was great ." -
9.4 "Terrific location."8.8 "
Great parking , according to 88%." 10.0 "City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." -
8.7 "Breakfast is good."
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8.4 "Good value."
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7.6 "Good vibe."9.7 "97%
enjoyed the friendly atmosphere ." 8.3 "83% said it was astylish hotel ." -
6.3 "Rooms are ok."6.0 "Only 60% said
rooms were big enough ." 6.0 "Only 60% thought theshower was ok ."
Overall Rating
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10.0 "World class service."10.0 "100% found the
staff to be very friendly ." 10.0 "100% thought theservice was very professional ." 10.0 "Management was excellent , said 100%." -
9.6 "Terrific location."9.1 "
Great parking , according to 91%." -
8.8 "Breakfast is good."
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7.6 "Good vibe."9.5 "95%
enjoyed the friendly atmosphere ." -
6.5 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." -
5.6 "Average comfort."5.6 "Only 56% said
rooms were big enough ."
Overall Rating
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9.9 "World class service."10.0 "100% found the
staff to be very friendly ." 10.0 "Management was excellent , said 100%." -
9.6 "Terrific location."
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8.4 "Breakfast is good."
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6.7 "Rooms are ok."
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6.3 "Average comfort."5.9 "For only 59%, the
noise level was all right ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.5review from
The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab. The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
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10.0review from
Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
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6.7review from
Location is ideal for exploring Lucca-close to historic centre, restaurants,etc., but in a quiet street away from noise. Staff are excellent- called different restaurants to arrange for dinner reservations tho I had left it too late- going out of their way to deal with requests. Hotel is charming, breakfast is substantial. I was in a single room that was for disabled guests and had some features in the bathroom that were inconvenent- no self-contained shower stall-only a tiled area next to the toilet- that made for a wet floor. wheelchair users would appreciate this but i didn't. No towel racks either-maid used the hand rail for the toilet to hang towels. These are minor issues that can be easily rectified.
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6.3review from
There was a traditional feel to the room and the staff were always most helpful with any queries. Breakfast in the breakfast room was also very pleasant. There were a couple of minor points about the room that needed attention - eg some of the parquetry floor was lifting which could catch your feet.
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7.7review from
Attentive and very polite staff plus the sensibly long hours for breakfast.The location meant we could reach all parts easily but not have a lot of noise In an ideal world would have liked larger bathroom and wider single beds
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7.0review from
We had an overnight stay at this hotel.Very helpful staff.Central location.Very good breakfast.Would stay here again.
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7.0review from
We found the staff friendly and helpful directing us to several good restaurants, the room was very comfortable and breakfast excellent.
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6.4review from
Location excellent for pondering around Lucca (and getting lost!!!)which was all part of the fun. we were in a very warm room - the manager moved us as soon as we told him. The staff could not have been more helpful, with travel information and booking restaurants. Always had time to help. We enjoyed our stay Lucca is lovely. ( we are two mature couples ) Also the wine is wonderful and we tried some very good bottles, dining also very good, with a wide choice of restaurants.We would go back . Breakfast was average - but acceptable.
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6.8review from
Quiet location. Charming proprietors.Well fitted out
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8.0review from
The staff waw very helpful and friendly. They made our stay in Lucca a wonderful experience.
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8.0review from
The warmth of the welcome we recieved on arrival. the cleanliness of the hotel, it had been refurbished to the highest of standards. nothing was to much trouble for the staff, we loved our stay.we have told all our friends and family about this first class hotel and showed them all the brochure. we will definately be back. no
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6.8review from
Beautiful & snug hotel situated in the centre, very helpful staff! Lack of inside isolation, you can hear guests next door whispering.
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10.0review from
Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
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8.0review from
The staff waw very helpful and friendly. They made our stay in Lucca a wonderful experience.
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8.0review from
The warmth of the welcome we recieved on arrival. the cleanliness of the hotel, it had been refurbished to the highest of standards. nothing was to much trouble for the staff, we loved our stay.we have told all our friends and family about this first class hotel and showed them all the brochure. we will definately be back. no
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6.7review from
Location is ideal for exploring Lucca-close to historic centre, restaurants,etc., but in a quiet street away from noise. Staff are excellent- called different restaurants to arrange for dinner reservations tho I had left it too late- going out of their way to deal with requests. Hotel is charming, breakfast is substantial. I was in a single room that was for disabled guests and had some features in the bathroom that were inconvenent- no self-contained shower stall-only a tiled area next to the toilet- that made for a wet floor. wheelchair users would appreciate this but i didn't. No towel racks either-maid used the hand rail for the toilet to hang towels. These are minor issues that can be easily rectified.
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7.7review from
Attentive and very polite staff plus the sensibly long hours for breakfast.The location meant we could reach all parts easily but not have a lot of noise In an ideal world would have liked larger bathroom and wider single beds
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7.0review from
We had an overnight stay at this hotel.Very helpful staff.Central location.Very good breakfast.Would stay here again.
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7.0review from
We found the staff friendly and helpful directing us to several good restaurants, the room was very comfortable and breakfast excellent.
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6.8review from
Quiet location. Charming proprietors.Well fitted out
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6.8review from
Beautiful & snug hotel situated in the centre, very helpful staff! Lack of inside isolation, you can hear guests next door whispering.
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2.5review from
The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab. The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
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6.3review from
There was a traditional feel to the room and the staff were always most helpful with any queries. Breakfast in the breakfast room was also very pleasant. There were a couple of minor points about the room that needed attention - eg some of the parquetry floor was lifting which could catch your feet.
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6.4review from
Location excellent for pondering around Lucca (and getting lost!!!)which was all part of the fun. we were in a very warm room - the manager moved us as soon as we told him. The staff could not have been more helpful, with travel information and booking restaurants. Always had time to help. We enjoyed our stay Lucca is lovely. ( we are two mature couples ) Also the wine is wonderful and we tried some very good bottles, dining also very good, with a wide choice of restaurants.We would go back . Breakfast was average - but acceptable.
