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Pros. The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab.
Cons. The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
Pros. Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers an incredible breakfast managed by the owner, Mario, ensuring a healthy, safe, and tasty breakfast for guests with food allergies. The staff are super helpful and will make you a cocktail, park your car, make restaurant reservations, and anything reasonable to keep their guests happy.
How is the hotel's staff?
The staff are very friendly, accommodating, and attentive. They go out of their way to help guests, making the stay a delightful Italian experience. The owner, his son, and the staff are engaging, creating a warm and welcoming atmosphere.
What are the hotel's unique offerings?
The hotel is a family business, and guests have the pleasure of being looked after by various members of the family, creating a fantastic customer experience. The hotel offers an exceptional breakfast, friendly and helpful staff, and a charming atmosphere.
Is the hotel's location convenient?
The hotel is situated in the heart of the walled city of Lucca, offering a great location within walking distance to everything. It provides a quiet location, yet it is within a 5-minute walk to the center of activity, making it the perfect place to experience Lucca.
What are the hotel's amenities for guests with specific needs?
The hotel offers increased accessibility, including wheelchair accessibility, non-feather pillows, and hypoallergenic options. The staff are very caring and accommodating, making the stay pleasant and stress-free for all guests.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Upgrade to a Suite for a View
Consider upgrading to a suite on the top floor for stunning views of the rooftops and mountains, but be aware that the upgrade may come at a premium.
Request Specific Room Features
If you have specific preferences for your room, such as a sitting chair, ensure to request these details during the booking process to avoid any disappointments upon arrival.
Enjoy the Breakfast Selection
Take advantage of the excellent breakfast with a variety of options, including made-to-order coffee, and enjoy the attentive service from the breakfast staff.
Take Advantage of the Central Location
The hotel's location within the city walls provides easy access to restaurants, sites of interest, and the center of activity in Lucca.
Experience Exceptional Hospitality
The hotel's staff is known for their exceptional hospitality, with a focus on being welcoming, attentive, and accommodating to guests' needs.
Consider Room Selection for Comfort
If you prefer a softer or firmer bed, consider discussing your preferences with the hotel staff to ensure a comfortable stay.
Family-Friendly Services
If traveling with young children, the hotel offers services to make the stay more enjoyable, including entertainment for children during breakfast and recommendations for family-friendly activities.
Secure Parking Nearby
The availability of secure parking close to the hotel provides convenience for guests traveling by car.
Appreciate the Old World Charm
Embrace the meticulously maintained old world charm of the hotel, which offers a balance of historic atmosphere and modern comfort.
Engage with the Helpful Staff
The staff is described as friendly, caring, and extremely helpful, providing recommendations for restaurants, making reservations, and offering assistance with various needs.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | October |
Average price (weeknight) | $210 |
Average price (weekend night) | $206 |
Hotel Palazzo Alexander is located at Via Santa Giustina 48, 0.3 miles from the center of Lucca. Museo di Palazzo Mansi is the closest landmark to Hotel Palazzo Alexander.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Hotel Palazzo Alexander.
Yes, Hotel Palazzo Alexander offers free Wi-Fi.
Hotel Palazzo Alexander is 12.3 miles from Pisa Gal Galilei. Hotel Palazzo Alexander is 35 miles from Florence Peretola.
KAYAK scours the web for all room deals available at Hotel Palazzo Alexander in Lucca and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Palazzo Alexander and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Palazzo Alexander.
Value for money | 8.2 |
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Distance to city center | 0.3 mi |
Nearest Airport | Pisa Gal Galilei |
Distance to airport | 12.3 mi |