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The location and the atmosphere of the hotel. We needed to ask the staff questions on matters that they should have just informed us. Also, we booked a executive room with access to the lounge which never opened. After searching for an answer to our question, the staff told us to go upstairs to the bar area and they would do something for us. Overall, we were very disappointed in the customer service and the hotel not fulfilling what they had offered.
Beautiful big room. Everything was new and clean. Hotel staff was friendly. Breadfast merely acceptable. Next parking garage was not functioning, the next one closing earlier (theoretically at 12 pm, but at 11.55 pm it was already closed). The hotel is near the city centre but actually in the outsides being the sorroundings for me not really cheerful and inviting. Did I have know where it is exactIy, would I have not booked the hotel.
Very friendly staff, great value, modern design Lack of English outside of front desk
The hotel is very new, and therefore in good order, clean, well- presented and with very well furnished bedrooms - the bed was one of the biggest I'd ever seen, and extremely comfortable, and the bathroom was excellent. Of the hotels in the conference district this is probably the best positioned, because it backs directly onto the old fort giving a traffic-free pedestrian route into the town. The pre-opening room rate was a bargain. The conference district is utterly soulless and often very empty; as a new hotel it is still finding its feet and some things were not well done - for example we noted that the sauna was not on all day, so asked at reception for it to be hot by 8am, and it wasn't done. The bars and restaurants were completely empty, though the staff were attentive, but it wasn't particularly comfortable for the leisure traveller.
Location is very good with great view to the city (if you can get a room overlooking the city center). Very helpful and plesant staff. Very comfortable beds, with a choice of pillow type. The 4euros/hour internet service is somehow expensive. If you don't include breakfast in your reservation then it is difficult to get a coffee in the morning (no bar service). In addition, the 20euros charge for breakfast is on the expensive side.
convenience & comfort
Very modern hotel, good furniture; good breakfast. Sightseeing bus stops in front of hotel. Expensive public parking; rather long walk to down town area.
Comfortable spacious room, impeccable cleanliness, great location for European institutions Sterile modernist decor and bright, undimmable lights may not be to everyone's liking. Limited TV offer - especially for international guests.
excellent view over the city parking place very expensive, even if there was no lack of space (more expensive than in Venice (IT)!)
Relatively new Awful standards, cheap fixtures, cutting corners on everything from in room coffee to linens, more like a budget hotel
Everything was OK, no complaints
Excellent staff, architecture, comfort, small and quiet. WiFi not accessible on top floor.
The bed is excellent, and the room is large. The price was 130 including breakfast and parking, as well as large comfort room and excellent bar. I would say this could worth like Westin, Hyatt, or any this kind of high class hotel, which price from 200-400. So if you find the price of this hotel is below 140, this should be your option in Luxembourg. Unfortunately, this hotel is little bit far from the city center, at least it might be difficult to walk from the railway station. And the hotel is located in the center of business center, so if the season is like business season when some event would be hold, the price might become very high and the stay not so comfortable, I would guess.
Staff spoke English, rooms were air-conditioned and well appointed. Parking is limited but was always available when I needed it (but lot was full in the morning). Nearby construction often blocked roads temporarily.
The room was decorated in warm tones, with a comfortable bed. The hotel has wi-fi, but one has to pay €7 an hour to use it, which seems excessive. The TV had many channels, but almost all were in German.
Very quite None
Style and comfort of hotel
Great room, comfortable bed Priced for eurocrats, not a good value even at steep discounted rates due to location.
Immediate and excellent service by the Housekeeping and Room service personnel. The receptionists need to provide proactive details of tours (like the city tour) to hotel guests who ask for them, such as the closest place to catch the Tourist bus, sell the bus tickets, etc. Currently all that they say is 'go to the tourist information centre in the city'.
No hassle No
Nice rooms, close to the concert hall (Coque) where we went later. Restaurant with good dishes and reasonable price. Staff was not really friendly.
It's close to the Jean Monnet building The entrance to the hotel is not easy to find!
Comfortable bed and room. Close to the Philharmonie which was reason for stay Room was too hot and the airconditioning for whole hotel had been switched to warm ready for winter. Staff informed me that the airconditioning could not be controlled in individual rooms. Too noisy to leave windows open as construction site surrounding hotel.
Friendly staff and good beds, spacious rooms with a sofa to relax There was no aircon and the rooms where very warm, considering there's construction ongoing you won't open your window as you'll wake-up at 7AM from the drilling noise.
The rooms were big and the beds were big. We also had dinner at the hotel and it was very good. Well the hotel was a bit far from the city. I wish there was a shuttle to and from the city center.
Confortable room Adsl web connection in the room only available through wifi, please provide cable connection as well (in case something goes wrong with the wifi in one's computer as was my case) Lack of exercise facilities
The lobby staff was efficient but bar staff in the evening overworked. Only one person on serving, at the cash desk and clearing, washing and cleaning I bought a 20 euro card for internet that did not work because the signal was too weak. I told the front desk but nothing changed. The card was useless
the bed was the best was very confortable paying of internet
Nothing really. A hotel without a soul. If you are tired of live and looking for the most boring hotel, this would be the place to stay for your holiday.
We were on the 7th floor and the water didn't run well.
The young lady at the reception was very professional and very friendly. I stayed with my son of 19 years and the room could be devided into two with the curtain: this was perfect. The concept of the breakfast. I prefer the tradidionnal buffet.
Location is great for the purpose of my trip, just across the street from the Congres, but not close to the tourist area.
the room facility separated toilet from the bathroom the microven the free internet and films the Hotel is still under construction and the parking garage is full of dirt and dust that you will walk on and carry to the room also I booked a superior room with one double and 2 singles beds but there was one double and one single
Rooms were very nice, new, clean. Liked the apple computers in lobby, help yourself consession stand (at any time of day or night you can grab a drink or food and charge to room). No blackout shades on windows, and florescent lights from exterior of building brightened interior during night
I have only the best impressions. I would recommend it. On some webs this hotel was marked on the Google map in the wrong place (next to number 37-39 on the street not 13) . In fact it was 1.5 km further.
The entire hotel is brand-new, rooms are extremely well-designed, just feel like home! The location as well is fine, close to the city and straight on the Philharmonic Opera. Perfect!
Unexpected value. Rooms are spacious and well appointed. I'll come back.
Incredibly high level of service, certainly the best I have experienced in years. Friendly, helpful staff going the extra mile to ensure a smooth stay. Congratulations! Lack of parking space
The personal attention of the staff as well as the breakfast. One of the strong points is the location also. N/A
There are few nightclubs very close to the hotel (and also inside!), so weekends were very noisy.
A nice small boutique hotel in a city centre. A loud shouting noise of young drunken people from from the street and nearby restaurants was disturbing the sleep until early morning. until early morning.
Despite the high quality of rooms and services, the fact that the hotel is located just in front of a disco bar playing music until 3 am didn't make our stay a comfortable one at all. I think customers must be informed of this "detail" and tariffs of front rooms should take this into account.
Quality, location and comfort I think the experience would be perfect if you didn't have to request bottled water & that it was in your room on your table. It's just a small detail.
The staff, very gentle and helpfull. the street noise, they offered me for the second night an backroom.
Lovly location, very helpfull staff made us feel very welcome. Very nice rooms. It was very noisy on Friday night. The staff are doing all they can to sort this problem and advised there are quieter rooms if we visit again.
nice new freash clean hotel, service impeccable internet access was poor, bit noisy inthe street, parking off site