Extended Stay America - Madison - Junction Court

Nacho bar in the lobby on 05/23, and young woman at the desk on 5/23 was very pleasant. Air conditioning and shower worked well. Young man at the desk on 5/23 told me (after I'd walked all the way out to the desk to get fresh towels for day two) that I could walk back to the room and gather the wet, dirty towels and bring them out to the desk. Then - and only then - would I get new

Room was large, and it was nice to have a full size fridge. Room was not terribly clean. Large toenail clipping on the carpet by the window. Hotel is apparently pet friendly, and someone had a very large dog with them that barked loudly in the hallways.

The location The lady that was at the front desk

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Was woken up by housekeeping 2 hours prior to standard checkout and 3 hours prior to the extended checkout I had requested. Was also locked out of the hotel because my key had been deactivated prior to my late checkout.

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Location was about 15 minutes from downtown. Rooms were very outdated, amenities were basic,

Nothing for the crazy price Everything, especially the price.

Location The mattress pad was stained with what looked like pee. It was disgusting! We didn't notice it til the morning cause the blanket was covering it. I personally would like a refund of some sort for that. Sanitation is very important. And that deserves a 1*.

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Staff was very understanding concerning the cigarette smoke. Pleasant. Responded to cancelling our reservation promptly. Rooms were more geared to construction workers. A lot of pick-ups in parking lot with tools, ladders etc. Room was not bad for the clientele it served. Cigarette smoke was so strong we couldn't stay another night. We had a 21 month old and 9 month old

location no ice machine, ,no phone book, dirty toilet, poor breakfast

Location Staff not helpful with concerns that experiences.

Very spartan and the decor was more like a dorm room than a place I'd like to stay for a extenended period of time. The free breakfast was muffins, hot water for oatmeal, apples and coffee. Not very appetizing.

It cannot be considered a hotel as it is a different version of an efficiency apartment. It is misrepresented. There were no amenities, example: no hair dryer, no coffee maker, no supplies of any kind, with theo exception of two small bars of soap. Breakfast consisted of the only coffee offered, a granola bar, packaged muffin on the lines of a Twinkie and an apl

There was no hot water for a shower on Saturday morning.

The service was okay but they helped me out as much as they could. got to the hotel and they only had 2 rooms left, 1 with a Pet Oder and no A/C and then the other one had a smoke smell with a/c.

Just price. But cheap price always deserve their price. Non smoke area. But smell was just like smoke.

Great location, convenient to everything. The unsavory guests smoking in front of the lobby entrance.

not much . location was the only good thing about it.. room stank from cigarette smoke.. Heinously Stinky room. RUDE RUDE employees, all of them, really , all of them, with the exception of Tyler. a maintenance man actually insulted me to my face.. Very awful.

not much yup: front desk staff were very judgemental, actually offensive, and, other than Tyler, a nice guy at the end of the day so to speak, Downright RUDE. the Engineer guy grabbed my purse,, then got mad at Me when i told him he should'nt have done that.

Location Staff was rude, shampoo wasn't immediately available, no cups or anything. I had stayed before & it was awesome. I simply was not impressed at ALL this time!

graet coffee, very convient location, and its not TOO expensive the staff were very rude and didn't seem like they cared about my needs as a guest at all

It was close to where we had to be Although we were told that our bed would be made, it was not. We did understand that it is an extended stay and the amenities are not the same as a hotel, but the minimum would have been nice.

Nice sized room- full refrigerator. Hotel room was infested with fruit flies. When I called the front desk, I had to bring all my belongings down to the desk and was then given a room across the hall from my original room.

The location is fairly close to west mall. The cleaning staff is rude and nasty. They don't clean the rooms if you stay for more than a few days. The cleaning staff go out of their way to avoid you. So if you are traveling with your family and need to stay more than a day or two forget it.

The only good thing is the kitchen offered in the room. A bad choice for travelers. Poor breakfast, only one bed for our 4-people family. Maybe nice for business customer who stay for more than one week.

Location was the only good thing about this hotel. My bed sheets were not changed upon checking into my room. I asked for sheets and made the bed myself.

The entrance was not clearly marked and is hard to find. The building is tucked back in a maze of businesses and not right on the (address) road. The room was clean. The size was adequate. Ameniities (shampoo, conditioner, etc.) available upon request. Only 2 small bars of soap actually in the room. The kitchenette had dishes for two people for one meal only. No extra glasses/cups in the bathroom. Ironing board and iron in the room but no hair dryer. Heater worked but was quite noisy as was the refrigerator and the beltline highway which is right outside your window. Retail for anything you need is close by. If you are planning to stay just for the night it was a decent price for a roof over your head. If you were going to live there for a few days or more you would bring or buy everything you need, you would be warm and dry but you would wash dishes every time you had a cup of coffee!

The hotel is nice and in a nice area. Unfortunantly my stay was marred by the unusable internet connection. I had good to very good connection to their transmitter, but it was a rare occurance that I would actually get a web page. The front desk personnel were sympathetic, but didn't seem to be able to do anything about it. On the rare occasion that I was able to get a connection for long enough to actually do a performance test I got speeds slower than a dial up connection. But mostly the speeds were too slow to measure. This lowered a pall over what was otherwise a pleasent stay.