Pros (+) The location
4 stars
Hotel Serrano
Photos of Hotel Serrano
Overview
Hotel with a 24-hour front desk, steps from Paseo de la Castellana A bar/lounge, a coffee shop/cafe, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Latest deals for Hotel Serrano
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Serrano
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
- Walk-in shower
General
- Window
- Quiet street view
- Seating area
- Hardwood or parquet floors
- Inner courtyard view
- Sofa
- Soundproofing
- Telephone
- City view
- Storage available
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Room service
- Tour desk
- Key card access
- 24hr front desk
- Smoking rooms available
Accessibility and suitability
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Dining
- Minibar
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee shop
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Outdoor
- Terrace/Patio
- Balcony
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Parking and transportation
- Parking
Reviews of Hotel Serrano
8.5
Very good
2437 verified ratings
Wonderful
1127
Very good
580
Good
443
Okay
130
Fair
108
Mediocre
30
Poor
19
Summary of reviews
Guests say
Guests have praised the hotel for its excellent location, highlighting its proximity to shops, museums, and public transport. Many appreciated the cleanliness and comfort of the rooms, as well as the quality of the breakfast. However, some guests mentioned issues with noise levels, citing disturbances from neighboring rooms and common areas.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.5 out of 10
1472 reviews
9.2 out of 10
5 reviews
8.1 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel's location?
The hotel is located at one of the best locations in Madrid for business and site seeing. Services would be better if you take the price and the location into consideration.
What are the main advantages of the hotel's location?
Great location behind the shopping street. The staff is friendly and the bus stop/metro is nearby for transfer to city area
What are the highlights of the hotel's location?
Great location and friendly staff, very clean and comfortable! I would definitely recommend it ?
What are the standout features of the hotel's location?
This hotel is a hidden gem. It’s located in the best area of Madrid for a very affordable price.
What are the key benefits of the hotel's location?
The location was unbeatable and the stuff as well
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Good Air Circulation
Several guests mentioned poor air circulation in some rooms, so consider inquiring about this when booking to ensure a comfortable stay.
Consider Bringing Your Own Tea and Coffee
Some guests noted the absence of tea making facilities in the rooms, so if you're a tea or coffee lover, it might be a good idea to bring your own supplies.
Check the Wi-Fi Signal
A few guests experienced issues with the Wi-Fi, so if you rely on a strong internet connection, it's advisable to check the signal strength in your room before settling in.
Explore Nearby Museums
The hotel is conveniently located near several museums, such as Museo Sorolla and Museo del Prado, making it a great choice for art enthusiasts.
Request a Quiet Room
If you're sensitive to noise, consider requesting a quiet room, as some guests mentioned noise from the street or other areas of the hotel.
Inquire About Late Check-Out
Some guests suggested that the hotel should offer the option of late check-out for guests with international night flights, so it's worth checking if this service is available.
Bring a Power Plug Adapter
A guest suggested adding a power plug socket by the bed for overnight cellphone charging, so consider bringing a power plug adapter for convenience.
Consider Early Breakfast Options
If you have an early flight or appointment, be aware that breakfast starts at 7:30 am, so you might need to make alternative arrangements for an early meal.
Check for Modernized Rooms
Some guests noted that only some rooms have been modernized, so if you prefer a more updated room, it's advisable to inquire about this when booking.
Be Mindful of Room Selection
Some guests mentioned specific room-related issues, such as dark back rooms and uncomfortable beds, so it's recommended to inquire about room options to ensure a comfortable stay.
Location
Calle de Marques de Villamejor, 8, 28006 Madrid
What's nearby
- Plaza de Cibeles0.9 mi
- Community of Madrid Sports Center1 mi
- Parque del Retiro1.1 mi
- Museo del Prado1.2 mi
- Puerta del Sol1.3 mi
- Las Ventas1.3 mi
- Teatro Español1.3 mi
- Madrid City Centre1.3 mi
- Plaza de Santa Ana1.3 mi
- Plaza de Espana1.4 mi
- Teatro Real1.5 mi
- Plaza Mayor1.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Serrano
Low season | July |
|---|---|
High season | October |
Average price (weeknight) | $152 |
Average price (weekend night) | $203 |
When to book a room at Hotel Serrano
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Serrano
FAQs when booking at Hotel Serrano
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Value for money | 8.2 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 7.2 mi |