Accessibility and suitability
Services and conveniences
Basics
Bathroom
Dining
General
Pool and spa
Laundry
Health and safety
Media and entertainment
Bedroom
Workspace
Family friendly
Parking and transportation
Outdoor
Fitness
Things to do
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's amenities?
The hotel offers an array of amenities including a spa, outdoor pool, Jacuzzi, sauna, and a variety of dining options. Additionally, guests can enjoy the convenience of a business center, tour desk, and shuttle service.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for its cleanliness, with many mentioning the clean and comfortable rooms, as well as the well-maintained facilities.
What can guests expect from the hotel's customer service?
The hotel is known for its friendly and helpful staff, fast service, and a welcoming environment. Additionally, the hotel offers a kids' club, making it a great option for families.
Is the food quality at the hotel satisfactory?
Guests have enjoyed the great breakfast spread, delicious breakfast, and a variety of dining options. However, some have mentioned that the food at the bar was average.
When is the best time to visit the hotel?
The high season is in November, offering an excellent opportunity to experience the hotel's recently renewed rooms, great breakfast, and modern amenities. Additionally, the hotel's location and amenities make it a perfect choice for a mixed group of ages and abilities.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for "The Level" Rooms
Guests highly recommend booking "The Level" rooms for a more spacious and updated experience, with access to a well-serviced lounge and an excellent breakfast buffet.
Consider Room Selection Carefully
Some guests mentioned noise issues from main roads and construction work, so it's advisable to request a quieter room away from potential disturbances.
Take Advantage of "The Level" Club Benefits
Guests appreciate the all-day snacks and free drinks during specific hours offered at "The Level" Club, making it a great experience, especially for families.
Check for Pool Availability
Before booking, it's advisable to check the availability of the pool, as some guests were disappointed to find it closed without prior notice.
Explore Nearby Dining Options
The hotel's location near Plaza Castilla offers nice restaurants in the area, providing convenient dining choices for guests.
Request "The Level" Lounge Access
Guests recommend taking advantage of "The Level" lounge, which is open all day until 11:00 pm, providing excellent service and amenities.
Be Mindful of Noise Levels
Some rooms may face noise issues from construction work or main roads, so it's recommended to inquire about quieter room options.
Consider Pet-Friendly Services
If traveling with a pet, it's advisable to inquire about the hotel's pet policies and any associated charges to avoid surprises upon arrival.
Confirm Pool Access
Prior to booking, it's advisable to confirm access to the pool, especially during specific seasons, to avoid disappointment upon arrival.
Check for Seasonal Closures
If planning a visit in September, it's important to verify if any amenities, such as the pool, may be closed during this time, as some guests experienced unexpected closures.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
July | October | $349 | $311 |
Cheapest month to stay with an average 36% drop in price. | Most expensive month to stay with an average 47% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.4 | 3.2 mi | Madrid Barajas | 6.6 mi |