Its strategic location in the centre of Madrid, a few metres from the Paseo de la Castellana, 15 minutes from the airport, near Chamartín train station and the Real Madrid football ground, the Santiago Bernabeu, makes the Meliá Castilla the ideal hotel for a visit to the capital. The bright lobby with its indoor plants and elegant atmosphere welcome you to a hotel which always offers personalized and friendly service throughout your stay.
strategic location, near metro station
Breakfast - which was not included in the fare and, despite being expensive at 25€/person, was worthwhile for a Sunday morning.
The room that we had (1051) was not proper of a 5* hotel, it feel quite standard 4*
The mini bar had personal things of the previous guest and was very dirty.
Spacious rooms and helpful staff. Convenient to Metro.
The price was reasonable for two bedrooms with connecting door - we are a family of four.
1) The hotel decided to turn-off the air conditioning on the second night because the temperature dropped in the outside. Still, the building was very hot and it was really unconfortable during the night. Could not make the staff understand this was unacceptable for a 5* hotel. 2) We had to pay for the whole stay when we arrived. 3) The hotel closed their main restaurant on the second day, despite the fact that there was a large conference going over in the hotel, so we had to wait 20 minutes for breakfast on the second day. 4) The check-out is not in the reception but in a weird cashier with glass in between you and the attendant 5) Wardrobe was covered with dust - something we noticed after recovering our cloths ... no more writing space
needs a renovation
we liked the fact the hotel had a pool.
It was really wasn't a pleasant stay as the staff were very rude, and made us feel very unconfortable. They did not appreciate that we could not speak spanish also it seemed.I have already emailed the full details of our experience in the hotel to customer service.
Food and service were excellent. Hotel staff were friendly and always willing to assist.
Excellent breakfast buffet
The hotel was everything I expected it to be. Great service and confort and well as an excellent location