Maidstone Hotels

The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.

staff very good Hotel being revamped but is very jaded

,nice leisure facilities, lovely setting and grounds distance from lift to room ,

The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!

Excellent tv / internet An improvement would be air conditioning

Friendliness of staff Poor quality of the function food especially the main course

the evening meal was excellant value for money and restaurant staff very nice reception staff a bit offhand

It's conveniently placed with plenty of parking and easy access. The restaurant is pleasant enough. The cost of food, 10.95 for a burger and 3.40 for chips is a bit excessive.

Starbucks Not overly impressed, have stayed in better hotels for the price, Towels could do with being replaced

The restaurant and leisure facilities

Staff, location, ease of use, quick check-in &out. Shampoo/body wash in shower. Bit basic for a 4* hotel , bathroom floor could have been cleaner.

Food in the restaurant was excellent

The restaurant was excellent! Will visit again.

Food was excellent & reasonably priced & rooms were clean, tidy & homely Thought the mattress in my room was quite hard & unforgiving but apart from that enjoyed the stay

comfortable and quite.

The room was very nice. The food was not great, only 3 main meals on the menu.

The room was very comfortable with a contemporary feel. Oakwood House does not have the atmosphere of a 'Hotel'. It is essentially a conference centre with very good accomodation.

quiet late breakfast

everything was fine /clean and tidy

Clean, modern and comfortable room - great shower. Not really a conventional hotel - a conference centre. Dining room lacking in ambience.

The young girl and the kitchen staff were very helpfull and are to be commended.

Lovely looking hotel from the outside and in a peaceful location. Rooms were clean. Breakfast was tasty. Staff seemed mostly miserable and only begrudgingly helpful, except for one member of the housekeeping team, who was exceptionally friendly, helpful and polite. For example, there was no explanation at check-in of the breakfast arrangements, and upon calling to find out and making my way to the sparsely populated dining area, not one member of staff approached me to offer me a table, drink or mention that it was a buffet service. Great customer service, guys. The bedroom was lovely at first sight, if cheaply equipped, but the double bed was a couple of bolted together singles and consequently had an uncomfortable solid ridge down the middle, the frankenstein-esque beds also creaked like they were going to fall apart at any second which really limited the athleticism of our sexual escapades. The walls were paper thin, which meant that our German neighbours (we could hear them talking) in the adjoining room probably got very little sleep between the creaking of our siamese-twin beds and the fact that my girlfriend snores like a dying walrus. Oh, and the room was also loving placed right underneath a spotlight which was mostly unpleasant, except for the fact it made me feel like I had finally made my West End debut... All night. Seriously, if you want to stay somewhere in the £70-£90 bracket go to a nice B&B or a Travelodge, rather than risk disappointment in Oakwood House.

It was more like an educational establishment than a hotel. In the bar, men were sitting around at tables with drinks, and working with lap top comuters. One bloke was on his mobile phone all through breakfast.

The room was very small and basic, and in need of refurbishment

Nice hotel in general Bathroom very poor, flooring had chips and dirty, requires decorating!! Bed only a double and very hard

Comfortable, clean, spacious room, decent breakfast...excellent value for money.

The room is very good for a price and the staff is very kind. Hotel parking lot is very huge so it is alway possilbe to park the car any time of year. The hotel restaurant is very bad. One night I ordered my food in restaurant on ground floor, the bar people made our food because there isn't chef.

the room and reception the evening meal

Nothing Tv stopped working, told us that an engineer would arrive on Monday, little point as we left on Sunday. No exchange arranged. Long narrow hole in Bathroom floor by bath. Very dated.

The restaurant was beautiful and the food excellent The staff in the restaurant did not understand our order and confused yhe meal twice!

Over all good. Did not appreciate the connecting door I think, which curtails privacy both ways.

Hotel directions unclear.Not easy to find

Was quite quiet. The attached restaurant was not very nice, the range of food is very limited.

The weather was very cold but the room was very warm, the booking system was efficient, the staff at reception were pleasant. A notice in the car park that hotel guests did not have to pay a parking fee would have been helpful.

close to the venue of my wedding the next day (Leeds Castle) I booked the hotel for my family and myself as my wedding was the next day, unfortunately we were unable to sleep because of loud banging due to something which had broken (boiler I think) the night before, both family rooms had to move to a smaller room the next day so they were not disturbed again. However everyone was so tired at the wedding because of the night before which obviously was not statisfactory