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Front desk staff helpful. Breakfast included in price was excellent. A comfortable place to 'land' at the end of a long day of travel.
The air conditioning in my room was non functional
Room and cleanliness TV channels (not many international channels)
We were driving and found the location was very convenient and the parking was very useful. The staff were friendly and helpful. The rooms were spacious and comfortable. The breakfasts were fabulous but it would be great to get expresso as part of the breakfast and not an extra charge.
Modern and clean hotel, good location close to the main shopping and restaruant streets. Staff were nice and friendly and very helpful in locating a dostor for me. Beds were quite firm, would have liked a softer bed
Location was great. Rooms had all the necessities. Limited free parking out front, beds were hard (as were found in most of Italy though)
Size of room and staff helpfulness. They upgraded our room because it was our honeymoon which was nice The parking is a disaster. It is off site and you have to pay 18 euro for the privelage. They have free parking out front but you can never get a spot so beware
very modern and fresh rooms. staff were helpful, letting me use their computer after my wallet was stolen on the Cinque Terre (we didn't have a laptop to use the internet in the room) The address in the hotel information didn't have the number, so even with the tom-tom, finding the hotel in the one way system was a bit hard
Nothing Bath room
Spacious, nice room Walking distance to main station is kind of far
The owners were fantastic! Even the people we were directed to have breakfast at, were fantastic! We were driven to a carpark and driven back to the hotel. We showed up and were offered a free upgrade to our rooms (originally supposed to have 1 room for 4 people, gave us 2 double rooms for the same price). The rooms were the largest we've ever stayed in while traveling through Europe. Beds were very comfortable. Perfect location to catch a train if you're traveling the Cinque Terre or any of the small villages nearby. Originally were only supposed to stay 1 night in La Spezia at Casa Dane but stayed an extra night because of the location and hospitality. Definitely recommend this hotel! We were a little confused when we arrived because there was no one at the hotel. We didn't know that we were supposed to call before arrival and then they would meet us at the hotel. All in all, probably our fault and the way things work there... just a bit confusing.
nice bathroom, the owner was nice when we saw her! no one there when we arrived, another guest answered the door! breakfast in a cafe in town,(so had to leave the room etc) , just one coffee & croissant- for 85 euros!
friendly service but nothing over the top, great stay tucked into manarola
The hotel room was excellent, clean, and comfortable. It appeared to be newly renovated, and was perfect. The staff and owner were very pleasant and accommodating. N/A
The hotel is new, clean, and was relatively inexpensive. It's nothing fancy, but certainly very nice. Manarola was definitely worth staying in. No
Hotel has a convenient location, close to where you might like to board a ferry to view the C.T. Reception staff were very helpful. We asked for a room with a view and a quiet room and we received a quiet room with a lovely view. With adding these into bookings.com when you are making a hotel booking.
Location was good for traveling by car Room seemed outdated.
unfortunately I would find anyting positive to comment on at this hotel from our experience. As a hotel broker I see many hotels and the service and price of this hotel is far from satisfactory. Our room was not as described, we experienced insects in the room, the room was not clean and in need of repair of basic utilities. The service from the staff was far from satisfactory, rude and unhelpfull. I would struggle to recomend this hotel to any traveller. see comments above
We stayed at this hotel due to my husband having a medical incident while on vacation in the Cinque Terre. He was in hospital in La Spezia and this hotel is well located near the hospital and also overlooking the harbout. When my husband was discharged from hospital, we stayed in a junior suite that was perfect for our needs. The staff were very obliging in helping us to have accessibility in an older building. As well there is a good breakfast included on the lobby level and a restaurant off the 1st floor. We found the restaurant to be lovely because it has an outdoor terrace overlooking the harbour; however, the menu is essentially the same everyday with limited buffet options. That is where we could see some room for growth.
Reception staff were especially helpful Bar did not open until 6.30 p.m., and even then it was only service in the main reception area.
it was a clean and well run hotel with very friendly and helpful staff breakfast could have been better
Well located & good view from room
friendly and helpful reception staff, very good location of the hotel air condition did not work, insufficient sound isolation from the neighbor room, bathroom would need some small repairs, some of food at the breakfest was not fresh
Location close to town and the port Lack of available parking and high cost of parking.
Friendly and helpful reception staff. Our room had a very nice view to the harbour. Announced refurbishing of the hotel, was very clearly recognizable. Restaurant only served a barbeque buffet during our stay in August.
The hotel lobby, restaurant, conference rooms and rooftop garden were all first class. The room was okay - could use updating. Simple, but clean.
It was ideally located for train trips to Cinque Terre. Just what we wanted. Friendly staff, and very helpful. Breakfast was good. There needs to be a major upgrade of WiFi service. It was very poor, and very, very expensive! Not what the modern traveller expects. I wasted many Euro waiting for connections, service etc.
The location next to the train station is ideal as a base for travel to Cinque Terre The pillows were so soft and that makes sleeping uncomfortable.
Easy access to the station and a good breakfast Limited tv options
Had wonderful view from our 3rd floor window. The staff most helpful with recommendations for good restaurants and maps. Proximity to railway station was excellent. The shower was a bit small.
The building is very old, and they have kept many of the original features. My room was huge with ancient exposed beams, but a very modern bathroom. The staff are most helpful, and happy to help organise tours etc. I had an injury and they were very helpful in getting medical treatment and ensuring I got any assistance I needed.
The closeness to the Station. Would be a pleasant improvement if Staff smiled occasionally. The younger aged staff were pleasant whereas the older ones were quite grumpy.
close proximity to train station limited english of check in staff limited english tv channels no one told us there was an internet computer that we could use
The purpose of our stay here - easy access to Cinque de Terre - was fully served. The hotel was well situated, and the staff helpful. the breakfast was very nice - wide variety. There was some ambiguity about what was included in the breakfast, and what one had to pay extra for, if anything.
Good breakfast facilities; nice staff Chipped cups; poor lift service ground floor button not working
location is great staff was no smile
best feat was being right next to the main station,free internet also v.good and room ok too. For some who like having a nice breakfast though, forget about it. The most spartan I have ever experienced I'm afraid, really poor probably for lack of effort. For some who like having a nice breakfast though, forget about it. The most spartan I have ever experienced I'm afraid, really poor probably for lack of effort.
Hotel Mary was fantastic! about 2min walk from the station ( acess to cinqa terre). Staff were friendly. Room was large, clean and comfortable!
good location not enough food choices for breakfast and quantaties not replenished quickly outside street noise so loud it was almost impossible to sleep at night bed very uncomfortable matress needed replacing noise from other rooms clearly audible
the access to city, port, transport and shopping was wonderful.
The pizza place around the conner, but it had nothing to do with the hotel It was the worst hotel that we stayed at in all of Italy. We checked out as soon as we were able because of the condition on the hotel. Insulation was falling out of the ceiling, paper thin walls, the beds were like sleeping on cots, and no matter what room you were in you could hear the traiffic from the street below.
The hotel was very conveniently situated for visiting La Spezia and the Cinque Terra as it is directly across from the train station. There are many shops and restaurants close by and internet access is available either at the hotel or just down the road. The hotel staff were very friendly and English was understood. The continental breakfast was excellent. I was travelling on my own and felt safe and secure staying at the hotel and coming and going from the hotel. I have no hesitations at all about recommending the Hotel Mary.
the air conditioning the location was less than what we expected, but not terrible
The location in relation to the train station was excellent. The breakfast was nice too. One of the staff members made us feel rushed at breakfast and barely smiled. This made us feel as though we were more of a burden than a valued paying guest.
The hotel staff was very kind and informative. Our quad room was large and comfortable. The breakfast was good. This hotel was one of the most expensive on our trip - the same as our hotel in Venice. The close proximity to Cinque Terre makes the price fair.
This hotel is right across the street from the main hotel which is good if you're passing through. Shower was itty bitty!
It was close to the station, the staff were very helpful and we stayed in far worse 3 star hotels this trip.
One of the most amazing places I have stayed. Service was exceptional. Really beyond compare.
So many things ... Staff, room cleanliness, awesome breakfast served to the room ,location... Our room was a little bit small ,still, we had a sea view and we loved it so much that we stayed 3 nights.
Staff was incredible and made our stay so enjoyable. Will be back for sure.
- large, comfortable room with balcony - shuttle service to train station from where trains depart to the cinque terre towns Although breakfast was served from 8 to 10 a.m., certain items on the breakfast buffet were not replenished after 9 a.m.
Great service concerning Cinque Terre. Woman at the desk spoke excellent English and was so kind and helpful! We got our tickets for CT from the hotel.Good breakfast. Free shuttle-bus to train station. Safe parking.
Gorgeous rooms -- especially the quad, which ended up being two different rooms -- perfect for us as two couples. Price was very good for how nice it was. Also a good variety of breakfast options. Not very close to city centre or train, so take advantage of free shuttle to hotel . Also, be sure to ask hotel staff for recommendations of nearby restaurants. We liked Mitili a lot.
The rates presented great value for money The location was terrible with the hotel in a run-down area with no shops or restaurants. It was far from the city centre. The decor and furniture of the rooms were extremely dated and rooms were not thoroughly cleaned. The heating also didn't work well.
The staff was most helpful. We reached the hotel at about 9 PM, and the lady at the reception helped us order some food. Given that we had just about two X 1/2 days at La Spezia, they helped us plan our trip such that we were able to cover Cinque Terre and go to Pisa!
Well set up for the cinque terre train connection Near a main road
The restaurant down the street "i Mitili" was amazing. Get to the Breakfast early.
The woman in the frontdesk was very nice - she helped us with good restaurant recomedations and direction. they give you free raid to the cinqua terra train (back and forward) the driver was supper kind to us. The hotel is old so the aircondition is old. there is no hut chocolate.
We thought it was great how we could have our family with 3 children all together in the one area and it was great value for money for us! The included breakfast was also fantastic and the front desk reception staff were happy and helpful and even though we don't speak much italian they were able to speak fluent English. Also the shuttle bus was really helpful and useful to us. We thought it was excellent- no complaints.... Many hotels now have free wifi which is very useful.
The staff was very, very helpful. Bed could have been softer
The view of the sea and Monterosso was great. Very easy to hear the people in the next room.
Best location, superb views of the bay and ocean. Excellent restaurant. Relaxed atmosphere. Staff very friendly and helpful. Highly recommended - ask for sea view room No, we had a superior double room with a balcony. Superb views and the dining experience is probably the best in town.
The location was spectacular and the hotel staff was very accomodating and helpful.
Excellent location, for the price I would have expected a larger room with more updated features.
Quiet, beautiful views of beach and shoreline, convenient for walking to Monterossa Old Town area and for hiking Cinque Terre trail to Vernazza. Felt the meal charges were somewhat high for quality.
Hotel is located at excellent sea-view place. Staff have good hospitality.
Service outstanding, views incredible,access to the Cinque Terra park was perfect!
the staff was exceptional, and the location was spectacular.
The location of this hotel is ideal. There is designated space on a private beach for convenience. Close walk to eating spots and is at the entrance of the Cinque terra trail going southeast. There is a complimentary shuttle from the train station to the hotel that we didnt know about until we reached the hotel via a long uphill trail. Please advise make use of the complimentary car service so you dont have to drag your bags up the steep hill. Our stay was lovely and wished we could stay longer!!
We found all the staff at the hotel to be extremely courteous, helpful, and pleasant-natured; we particularly enjoyed the restaurant staff. Our room was small but comfortable and very clean. The main reason we had chosen the hotel was the promise of phenomenal views-- and we were not disappointed (we had a double room with a sea view). We had a couple of evening meals at the hotel's restaurant, and both were scrumptious. When we arrived in Monterosso by train we had to wait half an hour for our pre-booked taxi to arrive to take us to the hotel. However, that wasn't the hotel's fault. We would have appreciated coffee/tea making facilities in our room. A better functioning hair dryer would be good. But these are all minor points. Overall we were thrilled with our stay at this hotel.
Quiet location in the italian country. Big free parking. Nice italian atmosphere
Nothing. However the receptionist was very helpful and friendly. As for the hotel, not the staff, we would never come back. We reserved because it was the only place available for 2 rooms those 2 days. Location was not good, our room was so cold and our friend's room was extremely hot. Lack of comfort.
price size of room, hot water usage
Very nice personal atmosphere with friendly and helpful staff. Good free parking. Some defects in the bathroom.
Good hotel close to Cinque Terre. Good breakfast and free parking. Room was extremely small. Internest was not free as stated on the Booking.com Website.
Good location for visiting the coast by car. Easy parking & helpful staff. It was a bit difficult to find so wasted some time, directions not very clear. Bed was very hard so therefore pretty uncomfortable.
Staff and management very friendly. Room luxurious and restaurant excellent No comment
Nice location above the city. Very good food. Comfortable rooms in a quiet surrounding. Nice and helpful staff. difficult access to the rooms and restaurant.
Excellent breakfast, clean and spacious rooms, helpfulness of staff
Verry kind staff, food in restaurant was excelent! The bed's ar a bit small if your 1.90m.
Clean large room, location is close to beach, hiking, and shopping, and breakfast is amazing! US rates online did not match hotel charges in Euros
Location was great. Walking distance to the train and about a block off the beach. I felt the staff wasn't exceptionally friendly. Our first impression was that the reception was rude. It was very expensive and we felt like we were a bother to them.
The quiet after a busy day and the obliging staff, also the view from the balcony at the front of the room none to speak of
The view over Montorosso and the bay is spectacular! The shuttle up and down the mountain side ran only once every hour. We had to keep an eye on the time, otherwise we might have to wait an hour at the hotel or an hour in town to catch the shuttle.
The view was spectacular. The breakfast was terrific. The free shuttle bus was very helpful.
Room was spacious, bright and clean with an excellent view of the sea and coastline. Good shuttle service from town. My wife didn't care for the uphill walk from the town if we missed the shuttle.
The hotel was very clean and a beautiful location, although we booked late and had a room without a view. If we would have been on the view side we would have enjoyed the stay much more. Overall this was very nice. The breakfast is good, the service is solid. The location isn't bad even though you need the shuttle to at least return from Monterossa, but you could walk down the hill if you are in between shuttle times. We were sorry not to have a view room, but the only challenge was finding it. It would have been helpful to know that this is located in the "new town" of Monterrosa, not the old. We drove down to the old town first which has no parking and no one to really help you. The "TI" is just a kiosk and doesn't provide any help.