Ensana Butterfly

The hotel offers a complimentary breakfast with a wide variety of dishes, and the restaurant and bar provide tasty meals and drinks. However, some guests have mentioned that the dinner options may be limited, especially for vegetarians.

The hotel provides a kids' club, babysitting services, and cribs for families. However, some guests have noted that the kids' club was not as extensive as expected, and the outside playground is part of a city park across the street, not a hotel-specific facility.

The hotel offers a large, clean swimming pool with various attractions, a sauna, and an infrared space. However, some guests have mentioned that the spa service and facilities may not meet their expectations, with limited access to certain amenities and mixed experiences with staff.

The staff at the hotel are described as friendly and kind, providing good service. However, some guests have mentioned instances of unusual or subpar interactions with the staff, indicating room for improvement in certain areas.

Some guests have expressed concerns about the outdated rooms, limited food options in the breakfast and dinner buffet, and the availability of all-inclusive beverages. Additionally, there have been comments about the lack of air conditioning in rooms despite being paid for, and the need for improvement in the behavior of certain staff members.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests found the all-inclusive dining option to be a great value for money, especially considering the variety and quality of dishes served.

While some guests praised the spa services, others reported negative experiences, so it's advisable to check recent reviews specifically related to the spa before booking treatments.

Some guests noted that rooms facing the street could be noisy and warm, especially without air conditioning. Consider requesting a quieter room away from street noise.

If traveling with children, it's advisable to verify the availability and quality of children's entertainment facilities, as some guests found discrepancies between the advertised and actual offerings.

The hotel's convenient location on the main shopping street and close proximity to the forest walking routes and wells makes it an ideal base for exploring the area. Consider taking advantage of the nearby attractions such as Casino Bellevue and St Vladimir Church.

Some guests noted signs of resource-saving measures, such as limited operating hours for the lobby bar and reception, as well as the absence of minibars in rooms. It's worth considering these factors when planning your stay.

Given the limited dining options in the area, the all-inclusive dining package offered at the hotel could be a convenient and cost-effective choice, especially for those looking to enjoy a variety of dishes without leaving the hotel.

Despite some guests mentioning that they paid for rooms with air conditioning, there were reports of rooms lacking this feature. It's advisable to verify the availability of air conditioning in the chosen room category before booking.

While some guests were satisfied with the room service, others reported subpar experiences. It's recommended to check recent feedback specifically related to room service to set accurate expectations.