Guest reviews
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Couples
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Families
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Solo
Overall Rating
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9.1 "Terrific location."10.0 "
City centre within easy reach , said 100%." -
8.0 "Great service."9.0 "90% found the
staff to be very friendly ." 7.5 "75% thought theservice was very professional ." -
7.8 "Good breakfast."
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7.3 "Good vibe."8.1 "81%
enjoyed the friendly atmosphere ." 8.8 "88% thought thehotel was luxurious ." 10.0 "100% said it was astylish hotel ." -
7.0 "Good amenities."6.9 "69% thought the
building was acceptable ." -
6.2 "Average comfort."
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5.7 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." -
2.5 "Horrible pool."
Overall Rating
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9.0 "Terrific location."
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8.0 "Great service."9.0 "90% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 7.0 "70% said thereception staff was great ." -
7.9 "Good breakfast."
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6.6 "Average amenities."6.5 "65% thought the
building was acceptable ." -
5.7 "Rooms are ok."
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2.5 "Horrible pool."
Overall Rating
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9.2 "Terrific location."
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8.1 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.0 "Breakfast is good."
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5.5 "Rooms are ok."
Overall Rating
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9.2 "Terrific location."
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7.9 "Good breakfast."
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7.7 "Good service."9.0 "90% found the
staff to be very friendly ." -
6.6 "Vibe was decent."
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6.1 "Average comfort."
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5.5 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Excellent service, great people working there. The food was good. Rooms were so nice! Its close to everything. I was there on a girl-trip so it was close to all the nightclubs and everything :)
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7.7review from
Excellent location to visit the Medina (15mins walk) or easily pick up a cab. Quieter area and very close to modern/ chic bars and restaurants, casino and clubs. Room was clean, spacious and a really nice place to chill out. Decent bed and bathroom facilities. View of Atlas Mountains from 4th floor South-facing window was a bonus. Free Wi-Fi in hotel. Helpful reception staff. Nice spa area. Excellent massage. Good buffet breakfast - quality and variety and available till 10.30am! One of the best hotel experiences I have had. Would definitely stay in the area again and no reason not to stay at the Hivernage again too - not a real 5* but then neither was the price we paid. Having no outdoor space that receives sun was a big miss but the shaded outdoor pool area is still nice. It could be noisy in the bedroom from what sounded like waste water and lift noise but this was not a big problem and certainly not at night. Slow check in - often under-staffed reception during our stay but this did not make too much of an impact to be fair. Restaurant service was variable - arriving after 9am meant that tables were mostly unset or partly-set and getting that fixed was harder than you would hope! Unusual that you have to request the jacuzzi jets to be turned on in the indoor pool. The heavy water pipe/massager water fountains in pool did not work. Expensive massage/ treatments.
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7.0review from
The breakfast was amazing, rich will all kinds of food and open until 10:30. The hammam was nice too, after the long days of walking. The staff was very nice & the hotel is located next to many restaurants and nightclubs, so no need to take a taxi after. The pool was very nice, but was always in the shade and also even though it's a 5 star hotel, it's nothing compared to the Sofitel located just minutes away.
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4.7review from
We were moved to another hotel for the first night as they did not have a room for us
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7.7review from
The location is very convenient, as it is close both to Medina and the New City. It is a perfect place to stay for those who are not ready yet to live in a riad, but want to explore the old medina. We asked for a quite room on the upper floor and got what we wanted. WiFi is fast, breakfast is delicious. There is a short drive from the hotel both to the railway station and the airport.
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3.7review from
The rooms are ok The staff is rude. The breakfast is very medíocre, I Advise you to eat nothing other than bread or you'll Be sick. The pool is minimal and only Gets sunlight for a couple hours. I could not sleep as the noise is terrible... When you consider stAying here : don't! Go across the street To sofitel, a real 5 star abd cheaper
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6.0review from
Good location, although the Hivernage district itself is pretty soulless. Luckily the hotel is close to the medina, but not inside it. The food was lovely (breakfast and room service). Very friendly and helpful staff, gave good advice. Professional spa staff, had an excellent massage. Noisy security guards at the back of the hotel woke me up every morning at 7AM. The pool was freezing. The hamam was just one steam room only, the rest of the spa consisted of one rest room and a few treatment rooms.
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6.0review from
not enough elevators
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6.0review from
Traditional style, roses everywhere.. Almost no internet. Very slow, and very difficult to conect. Noise from the street.
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5.6review from
services price
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7.7review from
Excellent location to visit the Medina (15mins walk) or easily pick up a cab. Quieter area and very close to modern/ chic bars and restaurants, casino and clubs. Room was clean, spacious and a really nice place to chill out. Decent bed and bathroom facilities. View of Atlas Mountains from 4th floor South-facing window was a bonus. Free Wi-Fi in hotel. Helpful reception staff. Nice spa area. Excellent massage. Good buffet breakfast - quality and variety and available till 10.30am! One of the best hotel experiences I have had. Would definitely stay in the area again and no reason not to stay at the Hivernage again too - not a real 5* but then neither was the price we paid. Having no outdoor space that receives sun was a big miss but the shaded outdoor pool area is still nice. It could be noisy in the bedroom from what sounded like waste water and lift noise but this was not a big problem and certainly not at night. Slow check in - often under-staffed reception during our stay but this did not make too much of an impact to be fair. Restaurant service was variable - arriving after 9am meant that tables were mostly unset or partly-set and getting that fixed was harder than you would hope! Unusual that you have to request the jacuzzi jets to be turned on in the indoor pool. The heavy water pipe/massager water fountains in pool did not work. Expensive massage/ treatments.
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7.0review from
The breakfast was amazing, rich will all kinds of food and open until 10:30. The hammam was nice too, after the long days of walking. The staff was very nice & the hotel is located next to many restaurants and nightclubs, so no need to take a taxi after. The pool was very nice, but was always in the shade and also even though it's a 5 star hotel, it's nothing compared to the Sofitel located just minutes away.
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7.7review from
The location is very convenient, as it is close both to Medina and the New City. It is a perfect place to stay for those who are not ready yet to live in a riad, but want to explore the old medina. We asked for a quite room on the upper floor and got what we wanted. WiFi is fast, breakfast is delicious. There is a short drive from the hotel both to the railway station and the airport.
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4.7review from
We were moved to another hotel for the first night as they did not have a room for us
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3.7review from
The rooms are ok The staff is rude. The breakfast is very medíocre, I Advise you to eat nothing other than bread or you'll Be sick. The pool is minimal and only Gets sunlight for a couple hours. I could not sleep as the noise is terrible... When you consider stAying here : don't! Go across the street To sofitel, a real 5 star abd cheaper
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6.0review from
Good location, although the Hivernage district itself is pretty soulless. Luckily the hotel is close to the medina, but not inside it. The food was lovely (breakfast and room service). Very friendly and helpful staff, gave good advice. Professional spa staff, had an excellent massage. Noisy security guards at the back of the hotel woke me up every morning at 7AM. The pool was freezing. The hamam was just one steam room only, the rest of the spa consisted of one rest room and a few treatment rooms.
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6.0review from
not enough elevators
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6.0review from
Traditional style, roses everywhere.. Almost no internet. Very slow, and very difficult to conect. Noise from the street.
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5.6review from
services price
