Pros (+) we had a very nice time at this hotel, not only was the pool great for the kids but they also enjoyed their breakfast, which they usually don't eat much, but they enjoyed the cereal. I'd stay there again
3 stars
Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
Photos of Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
Overview
Hyatt Place Cincinnati Northeast is in Mason and close to many of the most popular attractions in Cincinnati, OH. Those who stay at the property will be able to enjoy a range of services and amenities that will help to make their stay as pleasant as possible. The hotel, which allows up to two dogs per room, has 127 rooms available for the guests.
Rooms have popular amenities like free wireless and wired Internet, flat-screen TVs, sitting areas and sofa beds, premium bedding, coffeemakers, refrigerators, air conditioning, private bathrooms, a hairdryer, and an iron and ironing board. Connecting rooms are available for those who may need them, as well.
Each morning, for a surcharge, a continental breakfast will be available. On weekdays, the breakfast is available from 6:30 am to 9 am. On the weekends, it is available from 7 am to 10 am. Some of the popular hotel amenities include free Internet access in many of the public areas, business services, and meeting facilities. The hotel has an on-site eatery, as well as a pool and a fitness center where the guests can get in a workout.
When staying at the property, travelers will be happy to know that they are only a short distance from popular attractions like the Manor House, the Cincinnati Zoo and Botanical Gardens, the Convention Center, and Kings Island. Plenty of great places to grab something to eat are nearby, too. Guests can head to Dickey’s Barbecue Pit, Taziki’s Mediterranean Café, or Lounge of the Great American Grill.
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Amenities at Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Allergy-free room
- No smoking
- Lowered sink
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Kitchen
- Electric kettle
- Dishwasher
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Dining
- Snack bar
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Pool
- Heated pool
- Indoor pool
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
8.5
Very good
591 verified ratings
Wonderful
307
Very good
76
Good
67
Okay
33
Fair
42
Mediocre
21
Poor
45
Summary of reviews
Guests say
Guests generally appreciated the cleanliness and spaciousness of the rooms, as well as the hotel's convenient location. However, many reviews highlighted significant issues with customer service, inadequate breakfast options, and problems with room amenities. Overall, while some aspects were well-received, the negative experiences overshadowed the positives for many guests.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Cons (-) only one person working, ice machines only every other floor, lobby & bar together - so we had to watch a gross drunk man and lady making out while we checked in, could not find ice machine & no staff on duty to ask - just a note at front desk that said "be right back", worst of all, they did not even have the room we reserved and tried to put us in a different room w/only one bed, when we refused...
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Pros (+) Food service 24/7, friendly staff, clean and quiet!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the popular hotel amenities?
The hotel offers popular amenities such as free Internet access, business services, meeting facilities, an on-site eatery, a pool, and a fitness center.
What can guests expect from the rooms?
The rooms feature free wireless and wired Internet, flat-screen TVs, premium bedding, coffeemakers, refrigerators, air conditioning, private bathrooms, and comfortable sofa beds.
Are pets allowed at the hotel?
Yes, the hotel allows up to two dogs per room, and charges may apply for pets.
What are the best times to visit the hotel?
The high season is in June, and the low season is in February.
How is the cleanliness of the hotel?
Guests have praised the hotel for its cleanliness, but some have mentioned issues such as the bathroom door sticking and the need for updates and a good cleaning.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Renovated Room
Some guests mentioned that the hotel is undergoing renovations, so if you're sensitive to noise or prefer a fully updated room, it might be worth requesting a renovated one.
Check Room Type Upon Arrival
A few guests reported not receiving the room type they had booked, so it's advisable to double-check the room upon arrival and promptly address any discrepancies with the staff.
Be Mindful of Construction Hours
Guests noted construction noise during the day, and one even mentioned early morning noise. If you're sensitive to noise, it may be helpful to be aware of the construction hours and plan accordingly.
Pet-Friendly Hotel
The hotel allows up to two dogs per room, making it a convenient choice for pet owners. However, it's essential to confirm any additional charges for bringing pets.
Nearby Dining Options
The hotel is close to various dining establishments, such as Dickey’s Barbecue Pit and Taziki’s Mediterranean Café, providing convenient dining choices for guests.
Room Amenities
Several guests appreciated the fully equipped kitchenettes and comfortable beds. If you prefer self-catering or extended stays, these amenities could enhance your experience.
Proximity to Kings Island
If you're planning to visit Kings Island Amusement Park, the hotel's location close to the park can be advantageous, especially for families or thrill-seekers.
Staff Assistance
Guests highlighted the helpfulness of the staff in providing information about the area. If you need local recommendations or assistance, don't hesitate to reach out to the accommodating hotel staff.
Breakfast Consideration
While the hotel offers a continental breakfast for a surcharge, some guests were disappointed by the lack of breakfast options. It's worth considering alternative breakfast arrangements if this is an essential aspect of your stay.
Accessibility and Noise Levels
Some guests mentioned issues with noise, air conditioning, and room cleanliness. If these aspects are crucial to your comfort, it may be beneficial to communicate your preferences with the hotel staff.
Location
5070 Natorp Boulevard, Mason, OH 45040
What's nearby
- Wall to Wall Soccer2.9 mi
- McGee's Courts for Sports2.9 mi
- Soak City3.4 mi
- The Golf Center3.5 mi
- King Island Amusement Park3.9 mi
- Crooked Tree Golf Course6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
Low season | February |
|---|---|
High season | August |
Average price (weeknight) | $140 |
Average price (weekend night) | $147 |
When to book a room at Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Candlewood Suites - Cincinnati Northeast - Mason, An IHG Hotel
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See most recommended stays in MasonGood to know
Value for money | 9.0 |
|---|---|
Distance to city center | 4.1 mi |
Nearest Airport | Cincinnati Cinci./N. Kentucky |
Distance to airport | 25.6 mi |
Everything you need to know for your stay in Mason
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