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Location of the hotel + swimming pool. Noise in hallways of hotel.
The staff was incredible. The morning buffet was grand and the staff answered every question we had. The bed was a bit hard.
The lovely proprietress was a real joy to deal with. The garden pool was a great treat after a full day of driving and sightseeing.
The view from the room and breakfast room was spectacular, and the location of the hotel as very good Not sure if this was gov't regulated (since the owner did not speak English) but she said through signs, etc., that there was no heat in the room until Nov.; we stayed 3 cold and rainy days at the end of Oct and really needed some heat to make our room less cold and damp.
Location is nice Breakfast selection was pretty good indeed even to compare to high class hotels in the area Some rooms are facing cellar dark facilities which makes rooms rather sombre
Location and location. Go out and have dinner in restaurants across the street and a ice cream at the main square. Breakfast please and a 180º change of decoration
It was great. The staff were super helpful and friendly.
Location is great, just in the center of the village. People at the reception were nice. There is free wireless at the lobby which was really helpful. Breakfast was ok. The room was small and the beds were very little and too soft. The shower was also not that big.
to stay in historic centre no bidet in my double room ; no frigo bar
Friendly staff. Garage accommodation for car was useful as this is a central town hotel. Central location made the visit easy.
The hotel was centrally placed for our needs. The reception staff were not welcoming and unhelpful.
in the very centre of the town, ideal location
Location was excellent.
Very friendly and helpful staff; the single room was small, but clean and comfortable. Very good breakfast. The hotel is easy to find; well indicated. Excellent price/quality ratio. A pity that the restaurant was closed for lunch and diner.
It closed to the centre of town, easy walking distance. The hotel at the dead-end, so it is quiet.
great staff- very helpful
A very pleasant hotel in close walking distance to a very charming town.
We liked this hotel so much the first time we stayed that we returned and extended our stay twice!
Very friendly and helpful reception. Reasonable value for money. Location is a short walk from the centre of the town
Beautiful setting within walking distance of lovely Massa Marittima. Excellent service.
The hotel has an attractive appearance, nice decor inside. Well situated by the road below the old town, but still quiet. Pleasant small garden and pool. Room had a balcony with views down to the coast. No elevator. The WiFi system was difficult to access with iPad, though the staff said it was ok with a laptop.
The friendliness of the owner and all staff. The proximity to the town centre without the parking problems arising from a town centre location. The view.
Excellent buffet breakfast. Loved the view from our room and the very large balcony. Public transport from the train station did not link up with the yrain from Pisa so we had an hour to wait for the bus.
The reception was not at the same address of the hotel. After reaching the hotel, we had to find out where the reception was (Podere Massa Vecchia, about 3 km from the hotel), reach the reception to check in, and then come back to our room...
Friendly staff and good facilities. Room a little basic. Room a little basic and quite small, bathroom very cramped.
The reception of the hotel and the room were in the different places. We had much difficulty in finding both of them.
Near the center of an Interesting village. Awful directions. Be sure to get accurate directions (not from website!) before using this hotel. We only found Massa Alta by accident after hours of searching & asking. The online map was totally inaccurate.
Room was clean and comfortable and good size. Half board (dinner and breakfast) was very good. Very quiet location (but isolated). Could have been more information on menu and food choice for dinner. Portions where large and it was a surprise what was being provided. Location was a bit hard to find even with GPS - road sign and gate information could be better. Internet was a bit challenging to access via WiFi.