Pros (+) None
Cons (-) Service ,and the place is not clean at all ,ac unit won’t work right ,we stayed with out water for 4 hours ,we can’t use the restroom for those hours
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*Total includes estimated local taxes & fees payable on check out.
Amenities at The Palms Resort of Mazatlan
- Outdoor pool
- Beachfront
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Free parking
Reviews of The Palms Resort of Mazatlan
8.8
Very good
2370 verified ratings
Wonderful
1302
Very good
411
Good
246
Okay
137
Fair
119
Mediocre
61
Poor
94
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, friendly and attentive service, and the convenience of the on-site restaurant. Many enjoyed the pool, although some mentioned maintenance and cleanliness issues. While the overall atmosphere and staff were appreciated, several guests noted that the facilities are old and in need of renovation, and there were repeated complaints about cleanliness in certain areas such as the pool and rooms. Despite these drawbacks, the positive aspects of location, service, and dining stood out.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.8 out of 10
412 reviews
8.1 out of 10
17 reviews
8.6 out of 10
4 reviews
6.9 out of 10
2 reviews
All reviews
Pros (+) Location was nice
Cons (-) Mattresses were a bit hard. Lack of parking.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best times to visit The Palms Resort of Mazatlan?
The low season is in March, while the high season is in February.
How is the quality of the beds at The Palms Resort of Mazatlan?
Some guests found the beds and pillows too firm, while others enjoyed lovely rooms on the ocean side with comfortable beds.
Is parking available at The Palms Resort of Mazatlan?
Yes, the resort offers free parking and valet parking for guests, as well as offsite secure parking across the street.
What can guests expect from the food quality at The Palms Resort of Mazatlan?
The restaurant at the resort is highly praised for its very good food, special diet menus, and a great Japanese restaurant on-site.
How is the cleanliness and customer service at The Palms Resort of Mazatlan?
While some guests mentioned the need for maintenance and outdated facilities, others highlighted the attentive and friendly staff, as well as the amazing housekeeping service.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Booking a Room with Ocean View
Guests have enjoyed the beautiful ocean views from their rooms, especially those facing the ocean.
Be Mindful of Construction Noise
Some guests have mentioned ongoing construction noise, so if you are sensitive to noise, it may be worth checking with the hotel about the status of any construction projects during your stay.
Try the Panama Restaurant
Guests have praised the Panama restaurant for its food and convenience. Consider dining here during your stay.
Check Room Amenities
Some guests have noted issues with room amenities such as internet connectivity and the condition of furniture. It may be helpful to inquire about these aspects before booking.
Utilize the Beach Access
The hotel offers easy access to the beach, which guests have appreciated.
Consider Transportation Options
The hotel's proximity to a bus stop has been highlighted as a convenient feature. Consider using the nearby bus stop for easy transportation.
Be Aware of Pool Conditions
Some guests have mentioned issues with the pool water, so it may be worth checking the pool conditions before planning extensive pool time.
Inquire About Elevator Access
Guests staying on the 3rd floor have mentioned inconvenience due to limited elevator access. If this is a concern, it may be helpful to inquire about elevator access when booking.
Enjoy the Infinity Pool
Several guests have praised the infinity pool, recommending it as a must-visit feature of the hotel.
Consider the Noise Level
Some guests have mentioned noise disturbances, particularly related to the pool area and surrounding rooms. If you are sensitive to noise, it may be beneficial to inquire about this when booking.
Location
Av. Camaron Sabalo 696, Zona Dorada, 82100 Mazatlán, Sinaloa
What's nearby
- Playa Las Gaviotas0.9 mi
- El Cid Country Club Golf Course1 mi
- Sea Shell City Museum1 mi
- Isla Los Venados1.6 mi
- Marina Mazatlán Golf Course2.1 mi
- Playa Sabalo2.4 mi
- Acuario Mazatlan2.7 mi
- Playa Norte4 mi
- Continuity of Life4.1 mi
- Punta de Clavadistas4.2 mi
- Estrella del Mar Golf Course4.3 mi
- Playa Olas Altas4.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Palms Resort of Mazatlan
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | February | $96 | $97 |
Cheapest month to stay with an average 16% drop in price. | Most expensive month to stay with an average 29% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The Palms Resort of Mazatlan
Which month has the cheapest rates at The Palms Resort of Mazatlan?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Palms Resort of Mazatlan is September, with an average nightly rate of $88. The most expensive month is July at $121 per night.
What is the cheapest day to book The Palms Resort of Mazatlan?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Palms Resort of Mazatlan is Monday, with an average nightly rate of $75. The most expensive day is Thursday at $169 per night.
How far in advance should you book The Palms Resort of Mazatlan?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Palms Resort of Mazatlan, book around 9 weeks in advance. This could save you approximately 18% compared to booking last minute.
KAYAK's top tips for your stay at The Palms Resort of Mazatlan
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See most recommended stays in MazatlánGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.7 | 4.6 mi | Mazatlán Gen Rafael Buelna | 13.9 mi |