Sofitel Melbourne on Collins

Top Romantic Hotel

Pros: The choice at breakfast was fantastic as was the view from the restaurant. All staff were very friendly, and although my room was not ready after check in, I was advised it would be an hour and it was...

Cons: The restaurant No 35 could have had slightly better signage, but it did not affect our day.

Pros: Staff when above and beyond acknowledging a party members birthday with a complimentary bottle of wine.

Pros: the view from the room was stunning, the bed was amazing, staff are so friendly and so welcoming, it's all the little touches that they do that make the wrold of differance!

Concierge saved the day

Pros: Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast

Cons: Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.