Guest reviews of Sofitel Melbourne on Collins
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Couples
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Families
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Overall Rating
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9.7 "Terrific location."9.9 "99%
liked the proximity to shopping ." 9.8 "Near to public transport , according to 98%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to sightseeing ." 7.5 "Easily accessible by car , said 75%." 10.0 "City centre within easy reach , said 100%." 10.0 "100% thought it waseasy to get to the train station ." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 8.1 "81% said thereception staff was great ." 7.3 "73% werehappy with the room service ." 8.0 "80% said theconcierge service was amazing ." 7.9 "79% found therestaurant service to be one of the best ." 9.5 "Housekeeping was great , according to 95%." -
8.0 "Food is delicious."8.9 "89%
loved the menu selection ." 7.9 "Yummy desserts , said 79%." 8.3 "83%enjoyed the side dishes ." -
7.9 "Good amenities."7.9 "79% thought the
building was wonderful ." 7.5 "75%enjoyed the lobby entrance ." 7.2 "72% found thegrounds to be nice ." 8.3 "Business facilities were excellent , according to 83%." 8.0 "80%loved the outdoor sports facilities ." -
7.8 "High comfort."8.4 "84% said the
beds were comfortable ." -
5.4 "Average value."5.0 "50% thought it was
adequately priced ." -
4.3 "Internet is poor."3.5 "65% said the
wifi quality was bad ."
Overall Rating
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9.8 "Terrific location."9.9 "99%
liked the proximity to shopping ." 9.6 "96%liked the proximity to sightseeing ." -
9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 8.2 "82% said thereception staff was great ." 8.2 "82% said theconcierge service was amazing ." 7.8 "78% werehappy with the room service ." 7.1 "Lovely bar service , according to 71%." -
8.1 "Comfort level is high."8.5 "85% said the
beds were comfortable ." 7.1 "71% thoughtrooms were spacious ." -
7.6 "Nice rooms."9.9 "99% thought the
view was good ." 8.5 "85% said thebeds were comfortable ." 7.1 "71% thoughtrooms were spacious ." -
7.3 "Good breakfast."
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6.4 "Bar is ok."6.8 "
Alcoholic drinks were not bad , according to 68%." -
5.3 "Average value."5.1 "51% thought it was
adequately priced ." -
4.3 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."9.9 "99%
liked the proximity to shopping ." -
9.1 "World class service."9.8 "98% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.5 "95% thought theservice was very professional ." -
8.2 "Food is delicious."
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7.4 "Nice rooms."9.9 "99% thought the
view was good ." 7.7 "77% said thebeds were comfortable ." -
7.3 "Good breakfast."
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5.6 "Average value."5.1 "51% thought it was
adequately priced ." -
4.6 "Internet is poor."3.7 "63% said the
wifi quality was bad ."
Overall Rating
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9.8 "Terrific location."
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.2 "Amenities are good."8.2 "82% thought the
building was wonderful ." -
7.9 "Nice rooms."9.9 "99% thought the
view was good ." -
7.1 "Good vibe."
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5.2 "Average value."5.1 "51% thought it was
adequately priced ." -
4.2 "Internet is poor."
Overall Rating
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9.6 "Terrific location."
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8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
7.5 "Nice rooms."8.2 "82% said the
beds were comfortable ." 9.9 "99% thought theview was good ." -
7.4 "High comfort."8.2 "82% said the
beds were comfortable ." -
7.2 "Good breakfast."
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5.4 "Average value."
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4.4 "Internet is poor."3.6 "64% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.8review from
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
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5.6review from
Cleanliness, staff attitude
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7.7review from
Excellent service from staff. We stayed in a club level room that provided a quality breakfast, sandwich lunch, afternoon tea then canapes and drinks for a pre dinner. The staff were very keen to assist in any requests
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8.0review from
The friendly & professional staff, always willing to help & answer any questions. The room & gym facilities were fantastic, the views were amazing! The hotels location was close to the major shops and transport. I would highly recommend the hotel and look forward to staying there again when I return to Melbourne in the future! Found the the air cond could have been cooler. Only felt the coolness when seated close to the windows, not whilst in bed or any other part of the room. However it we did not bring this to the hotels attention.
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8.0review from
Great location, near to the main shopping areas, Great food Hall and shopping under the actual Hotel complex, Fantastic view from our 45th floor room.
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8.0review from
the excellent service and the central location
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6.0review from
Paying $75 for a small bottle of australian champagne
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8.0review from
The bed was amazing, the views spectacular, staff were very polite and very helpful. A little bit of sand in my mushrooms at breakfast time and the bathroom does not have an exhaust fan but other than that everything was perfect!
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5.2review from
I liked the convenience to restaraunts and Rod Laver Arena.Enjoyed the view from the room and chocolates for our anniversary.
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8.0review from
The decor of the hotel was amazing and there was a definite wow factor when you arrived in the big ornate lobby with high ceilings. The central atrium was also a spectacular feature. Although the hotel may be at the 'Parisien' end of the Collins Street and it may be owned by a French group, the 'bonjour' greeting from staff was a little contrived if not pretentious.
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7.2review from
Good location, beautiful city views, romantic environment and nice staffs.
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6.4review from
Ideal location Large and impersonal hotel
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8.8review from
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
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8.0review from
The friendly & professional staff, always willing to help & answer any questions. The room & gym facilities were fantastic, the views were amazing! The hotels location was close to the major shops and transport. I would highly recommend the hotel and look forward to staying there again when I return to Melbourne in the future! Found the the air cond could have been cooler. Only felt the coolness when seated close to the windows, not whilst in bed or any other part of the room. However it we did not bring this to the hotels attention.
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8.0review from
Great location, near to the main shopping areas, Great food Hall and shopping under the actual Hotel complex, Fantastic view from our 45th floor room.
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8.0review from
the excellent service and the central location
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8.0review from
The bed was amazing, the views spectacular, staff were very polite and very helpful. A little bit of sand in my mushrooms at breakfast time and the bathroom does not have an exhaust fan but other than that everything was perfect!
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8.0review from
The decor of the hotel was amazing and there was a definite wow factor when you arrived in the big ornate lobby with high ceilings. The central atrium was also a spectacular feature. Although the hotel may be at the 'Parisien' end of the Collins Street and it may be owned by a French group, the 'bonjour' greeting from staff was a little contrived if not pretentious.
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7.7review from
Excellent service from staff. We stayed in a club level room that provided a quality breakfast, sandwich lunch, afternoon tea then canapes and drinks for a pre dinner. The staff were very keen to assist in any requests
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7.2review from
Good location, beautiful city views, romantic environment and nice staffs.
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5.6review from
Cleanliness, staff attitude
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6.0review from
Paying $75 for a small bottle of australian champagne
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5.2review from
I liked the convenience to restaraunts and Rod Laver Arena.Enjoyed the view from the room and chocolates for our anniversary.
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6.4review from
Ideal location Large and impersonal hotel
