Cons: That Kayak gave us the option to return the car at 9pm, only to arrive at Hertz and find out that this was not an options. This really ruined our plans and we incurred extra costs for parking and fuel that we didn't want.
Jan 3 2017
Someone dropped the ball
Pros: you are kidding, right?
Cons: I don't know who mishandled the reservation, but when I got to the Hertz office, the booking was never confirmed by the website so there was no car waiting for me. So I had a useless confirmation number and had to scramble to find a car company that had a car I could rent on the day for a much larger price than the one I had originally booked.
Jan 13 2017
No Toll TAG unlike other companies
Cons: No toll tag was made available in the car. We have been unsuccessful at paying the tolls direct through the web and will now be charged an extra premium for Hertz to pay. From what was a good experience it leaves a sour taste and I wouldn't use Hertz again for this reason. Very unhelpful
Jan 3 2017
Rip off from Hertzp
Pros: The car was OK. Were told by staff on collection gauge stuffed car showed 3/4 full. On return the gauge showed over full when we filled it. Charged over and above deposit which was supposed to cover extras. Not happy at all.they owe me a cosiderable amount of refund. We shall see. Staff at sirport VERY nice. Not so the man who served is at Footscray who made a point of fibbing about fuel gauge.
Feb 25 2017
Pros: The car was perfect good size very comfy
Cons: The lady at the agency was not very nice to me and my friend and explained everything really quickly
Apr 17 2017
Cons: Lady at the counter was unhelpful ddin't end up hiring a car
Dec 26 2016
Pros: speedy car delivery
new car, no hassle
great friendly staff
all went well
why should i write more in this box when there was nothing wrong?
Feb 29 2016
Worked put nice
Pros: Fast pick up and easy return
Jul 29 2017
Pros: Friendly service. Very prompt and easy to deal with.
Aug 30 2017
Melbourne city office is nice
Pros: Agent who helped us with the return was good. It was unclear why the amount we were told the rental would cost, and the cost the computer showed were different (not to our favor by quite a bit). He tried to find out what happened and made adjustments. Also told us about a great place to eat.
Cons: Hertz seems to rely on the clients to take pictures of any car damages when they pick up the vehicles, and have those pictures to show the agents when returning the car. Very much on the honor system, which if it works is fine - just surprised that they don't have such pictures in the Hertz system tagged to each vehicle.
Cons: I was supposed to return the car st 11:00 am but due to many reasons it was delayed by 45 mins. The staff earlier promised to not charge me when I spoke on the phone but on my return , I was charged an additional $22 which was equal to half the value. This is grossly Injustice
May 4 2016
Pros: Staffs were friendly and helpful.
Cons: Car exterior was soaked when we picked it up.
Jan 14 2016
avoid using Budget ...
Cons: Rented the car for a month; returned it a week early ... received much less than 1/4 refund. Will not use Budget again.
Cons: Disappointed about the service and staff here. I rent a car from 11:38 11/11/2016, for 4 days till 15/11/2016; then ask for 1 day extension till 16/11/2016 and did ask for return car late at 5pm on 16/11 instead of 12:00pm. A staff said it was fine and didn't mention anything about the charge we need to pay after 12:00pm. I returned a car at 5:00pm on 16/11/2016 and was charged for 2 days extension and was told because any hours after 12:00pm was considered 1 more day rental.
Another thing is that there was a cratched in the car before i took. when i returned, the staff went straight away to the cratched and told me to be charged for that. But i took some photos before i took the car , i told them about that then he said it's ok. so terrible.