Cons: That Kayak gave us the option to return the car at 9pm, only to arrive at Hertz and find out that this was not an options. This really ruined our plans and we incurred extra costs for parking and fuel that we didn't want.
Jan 3 2017
Someone dropped the ball
Pros: you are kidding, right?
Cons: I don't know who mishandled the reservation, but when I got to the Hertz office, the booking was never confirmed by the website so there was no car waiting for me. So I had a useless confirmation number and had to scramble to find a car company that had a car I could rent on the day for a much larger price than the one I had originally booked.
Jan 13 2017
No Toll TAG unlike other companies
Cons: No toll tag was made available in the car. We have been unsuccessful at paying the tolls direct through the web and will now be charged an extra premium for Hertz to pay. From what was a good experience it leaves a sour taste and I wouldn't use Hertz again for this reason. Very unhelpful
Jan 3 2017
Rip off from Hertzp
Pros: The car was OK. Were told by staff on collection gauge stuffed car showed 3/4 full. On return the gauge showed over full when we filled it. Charged over and above deposit which was supposed to cover extras. Not happy at all.they owe me a cosiderable amount of refund. We shall see. Staff at sirport VERY nice. Not so the man who served is at Footscray who made a point of fibbing about fuel gauge.
Dec 26 2016
Pros: speedy car delivery
new car, no hassle
great friendly staff
all went well
why should i write more in this box when there was nothing wrong?
Feb 29 2016
Worked put nice
Pros: Fast pick up and easy return
Dec 2 2016
Hertz was great; KAYAK not do much
Pros: We flew to Melbourne, Australia from the US, and when we walked up to the Hertz counter, there was no car for us. We had made our reservation through KAYAK. We were in their system but the address for the rental office did not exist. The woman at the counter did her best and found a business downtown that could provide a car, but for $1000 more than what we had reserved. Not impressed with KAYAK. Thanks to Hertz, though, who managed to work something out with no notice.
Cons: Disappointed about the service and staff here. I rent a car from 11:38 11/11/2016, for 4 days till 15/11/2016; then ask for 1 day extension till 16/11/2016 and did ask for return car late at 5pm on 16/11 instead of 12:00pm. A staff said it was fine and didn't mention anything about the charge we need to pay after 12:00pm. I returned a car at 5:00pm on 16/11/2016 and was charged for 2 days extension and was told because any hours after 12:00pm was considered 1 more day rental.
Another thing is that there was a cratched in the car before i took. when i returned, the staff went straight away to the cratched and told me to be charged for that. But i took some photos before i took the car , i told them about that then he said it's ok. so terrible.