Cons (-) Light switch didnt work at bathroom sink.l and carpet felt damp and sticky throughout.
3 stars
Homewood Suites by Hilton Southwind - Hacks Cross
Photos of Homewood Suites by Hilton Southwind - Hacks Cross
Overview
Located in Memphis, Homewood Suites by Hilton Southwind - Hacks Cross offers 3-star accommodation, as well as an outdoor pool and outdoor tennis courts. It also features an express check-in and check-out feature, a 24-hour reception and a BBQ/picnic area.
There are a variety of facilities on offer to those staying at the hotel, including luggage storage, meeting rooms and laundry facilities. In fine weather, an outdoor terrace provides a nice place to relax.
There are 123 rooms at Homewood Suites by Hilton Southwind - Hacks Cross, each providing all the essentials to ensure a comfortable stay. They are also fitted with a dishwasher, a refrigerator and a microwave.
The area near the hotel has a variety of cafés and restaurants. University of Memphis is also a short drive away.
Latest deals for Homewood Suites by Hilton Southwind - Hacks Cross
Amenities at Homewood Suites by Hilton Southwind - Hacks Cross
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Free toiletries
Kitchen
- Shared kitchen
- Dishwasher
- Microwave
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- No smoking
- Designated smoking area
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Express check-out
- 24hr front desk
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Shower
- Hairdryer
Bedroom
- Feather pillow
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Parking and transportation
- Free parking
Outdoor
- Grill
Dining
- Grocery deliveries
Things to do
- Gift shop
Family friendly
- Complimentary breakfast
Pool
- Outdoor pool
Reviews of Homewood Suites by Hilton Southwind - Hacks Cross
6.8
Okay
582 verified ratings
Wonderful
230
Very good
67
Good
57
Okay
29
Fair
56
Mediocre
31
Poor
112
Summary of reviews
Guests say
Guests appreciated the great service and cleanliness of the hotel, with many praising the friendly staff and the quality of breakfast. However, several reviews highlighted significant issues, including noise disturbances, problems with room conditions, and concerns about the value for the price paid.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.7 out of 10
1 review
7.7 out of 10
2 reviews
All reviews
Pros (+) Location, helpful cheerful staff
Cons (-) 1. Exercise equipment not working. 2. Room access key was universal, i.e, some in our group were given access keys that could open all doors including all rooms. 3. One room had windows open, fan running and the smell of marijuana was strong. 4. Leaky ice machine soaked the carpet in the hallway. 5. WiFi was non-functional in the rooms. 6. tried turning on the heating in our room (204), the smoke ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Homewood Suites by Hilton Southwind - Hacks Cross?
The breakfast at Homewood Suites by Hilton Southwind - Hacks Cross is known to be good, and the hotel offers a variety of options. However, some guests have suggested adding turkey sausage or beef to cater to those who do not eat pork.
Are the rooms at Homewood Suites by Hilton Southwind - Hacks Cross spacious and clean?
Yes, the rooms are spacious and clean, with separate areas perfect for families. However, some guests have reported issues such as old furniture, peeling couches, and cleanliness concerns, including finding items under the furniture.
Is the staff at Homewood Suites by Hilton Southwind - Hacks Cross accommodating and friendly?
Yes, the staff is known for being friendly and accommodating. However, some guests have reported issues with room allocation and temperature control, while others have praised the staff's efforts to fix and accommodate any inconveniences.
What are the parking facilities like at Homewood Suites by Hilton Southwind - Hacks Cross?
Homewood Suites by Hilton Southwind - Hacks Cross offers free parking for guests, providing convenient and accessible parking facilities.
Is the location of Homewood Suites by Hilton Southwind - Hacks Cross convenient?
Yes, the location is convenient, close to restaurants, shopping, and entertainment. However, some guests have reported issues with noise, smoke smells, and cleanliness concerns in the rooms and common areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on a Higher Floor
Some guests recommended requesting a room on a higher floor to avoid noise and smoke smells, as well as to enjoy a better view.
Check Room Cleanliness
Several guests mentioned issues with room cleanliness, including stains, hair, and crumbs. It's advisable to thoroughly inspect the room upon arrival and report any issues to the staff.
Consider Bringing Your Own Kitchenware
A few guests found the condition of the pots and kitchenware unsatisfactory. Consider bringing your own if you plan to cook during your stay.
Be Mindful of Noise and Smoke Smells
Some guests reported experiencing noise disturbances and smoke smells in their rooms and the hallways. Being aware of this issue may help in choosing a quieter room.
Verify Room Amenities
Some guests encountered issues with room amenities such as non-functional stovetops and air vents. It's recommended to verify the functionality of amenities upon check-in.
Request Extra Pillows in Advance
If you require additional pillows, it's advisable to request them in advance to ensure they are available in your room upon arrival.
Check for Ants
A few guests mentioned encountering ants both inside and outside their rooms. It's recommended to be mindful of this issue and report any sightings to the staff.
Inspect the Condition of the Furniture
Some guests noted worn-out and damaged furniture in their rooms. It's advisable to inspect the condition of the furniture upon arrival and report any issues to the staff.
Be Aware of Breakfast Quality
Several guests expressed dissatisfaction with the breakfast quality, including repetitive options and burnt food. Managing expectations about the breakfast may be helpful.
Address Payment Concerns Promptly
A guest reported issues with blocked funds on their card. If faced with similar concerns, it's advisable to address them promptly with the hotel staff.
Location
3583 Hacks Cross Road, Memphis, TN 38125
What's nearby
- Temple Israel5 mi
- Shelby Farms6.4 mi
- University of Memphis9.2 mi
- Liberty Bowl Memorial Stadium11.3 mi
- Overton Park12.3 mi
- Graceland13 mi
- Rhodes College13.1 mi
- Memphis Zoo13.2 mi
- Sun Studio14.9 mi
- St Mary's Episcopal Cathedral15.1 mi
- FedEx Forum15.5 mi
- Beale Street15.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Homewood Suites by Hilton Southwind - Hacks Cross
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
July | August | $125 | $97 |
Cheapest month to stay with an average 29% drop in price. | Most expensive month to stay with an average 28% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Homewood Suites by Hilton Southwind - Hacks Cross
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Homewood Suites by Hilton Southwind - Hacks Cross
FAQs when booking at Homewood Suites by Hilton Southwind - Hacks Cross
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
6.9 | 15.8 mi | Memphis | 10.5 mi |
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