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Easy boarding since nobody was on the flight.

Surprise $65 carry on bag fee...not a checked bag fee...so they basically want you to travel and just use the clothes on your back. Highway robbery.

The website was confusing at check in and I thought I had to select a seat. I was charged for a seat twice due to a lay over. $70 for a seat that would go back slightly and had a decent amount of leg room. $35 to check a bag, carry on cost more. My inexpensive ticket turned out to cost me an extra $140 dollars

PERSONAL TREATMENT!

I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

NOTHING

A cancelled flight and poor customer service.

The plane is pretty.

Everything costs something, whether it's a seat, carry-on, or food and drink, this airline knows how to charge you for it. I'm surprised they didn't charge me for the air I breathed during the flight. Consumer beware: everything is optional on the flight. Ugly form of capitalism used to exploit the consumer for profit. Awful, just awful.

The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth

Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time.

The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused.

Nothing

Everything

The flight was cancelled No apology or compensation

Nothing except one stew. She was funny.

Add on costs. Just post what you want for the fly to begin with. Don't have times for games. Didn't use the rest room. Wonder how much that was? Probably read about the trip in my blog- gnatoutdoors.com

Did not like getting a flight for 67 dollars plus tax and having to pay 40 both ways for my carry on

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase