I liked receiving attention from aged and well experienced flight attendants. I disliked the non-gluten-free snack but I brought my own so I was OK.
no entertainment options available on a 4+ hour flight. packed in like sardines. one bathroom. late flight.
Flight was delayed but they still boarded us early knowing we were delayed. Were not able to move about the plane the majority of the flight.
Pros: "Okay. So just to give you context. Our flight from SNA Orange County was delayed by almost three and a half hours. We were scheduled to reach Denver at 2 but we ended up reaching at 4:19 pm Our flight from Denver was scheduled to leave at 4:20 pm. We needed up missing our connecting flight. They announced that they were holding the flight just in time for us to make it on board our connecting flight. But when we reached the boarding gate the flight had already left. We had to stay overnight at Denver and only had a return ticket on the same flight the next day (i.e at 4:30 pm the next day). My wife and I are not upset about the delay. I wish the staff could have clearly communicated to us if the flight had already left and not just falsely say they were holding the connecting flight. On top of that I wish they could have given priority for people with connecting flights on the flight from SNA to DEN to first leave the flight. They just made an announcement and didn’t do anything about trying to let the passengers with the connecting flights out first. We lost a good 5-7 minutes just waiting for everyone up front to deboard the flight."
Cons: "Better communication and priority to escort and ensure the passengers with connecting flights were able to get to the boarding gate on time. Clear instructions of baggage claims for missed flights. Our bags were in the holding area since they didn’t make it to the connecting flight. We got our check in suitcases delivered to the hotel where we were staying after almost 7.5 hours. We waited for almost 3 hours at Denver airport to hear back something and decided to leave to the hotel. We didn’t get the bags deliver till midnight 12:15 pm"
Pros: "Spacious seating and boarding was a breeze!"
Cons: "Nothing really could have been better, Southwest is a super nice airline to use in comparison to some of the other top airlines."
Pros: "Southwest is my domestic airline of choice. They never let me down."
Cons: "Find the replacement for 737 max."
Pros: "All middle seats blocked and unoccupied until September 30th... made for a very comfy flight. Very clean airplane made me feel safe."
Cons: "USB power ports would be nice"
Cons: "The flight and the crew was great. The reason I did not rate as excellent is because the flight was delayed 1 hr 40 min"
Pros: "Free messaging and entertainment options through the SW app were great. Efficient boarding and friendly service, everything on time."
Pros: "The crew was very friendly and laid-back for the night flight. The luggage compartments were all colored by children and had adorable artwork covering it, giving it a more personal appearance."
Cons: "The hour and a half delay was outside the realm of control for the crew, so I won't fault them that."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Pros: "Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good."
Cons: "The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment."
Pros: "The two member of the crew were very welcoming and kept a very good sense of professionalism along with adjustments to every passenger. I can consider myself a frequent flyer and it’s relieving to have a crew like that."
Cons: "I would appreciate a quicker and just a little bit more organized check in and maybe some different snacks that will make an airline stand out."
Pros: "Crew was amazing."
Cons: "Seats are probably the most uncomfortable I’ve ever sat on."
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "Super easy boarding and friendly staff."
Cons: "I am 5'11 and my legs were literally touching the seat in front of me the whole time."
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
One of the flight attendants named Crystal was so happy, always had a smile for everyone, it was such a change from the stoic attendants I’m used to in the past. Thank you Crystal
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "The ground crew and flight crew were great."
Cons: "Would have appreciated easier steps (lower risers) for boarding. Arthritic knee makes it hard for me to manage the high risers between steps. Also having armrests would have made the flight more comfortable."
Pros: "I loved the small craft and easy boarding."
Cons: "Flight is a little slower with a smaller plane, but that was expected."
Pros: "So fast and friendly crew. So much easier to fly to Morgantown, instead of driving. Plus the views from above are so great."
Cons: "Flight could not be better for a commuter connection."
Pros: "Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!"
Pros: "Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!"
Cons: "No cons"
Pros: "Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!"
Pros: "No long lines. Easy to talk with pilots. If you make it, your baggage will make it!"
Cons: "Small plane is a little more subject to bumps and turbulence."
Pros: "I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked."
Cons: "Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!"
Pros: "Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive"
Cons: "Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything."
Cons: "Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "The crew was fantastic and plane was clean"
Cons: "My entertainment video player had a bad earphone jack so i could not watch movies or tv and resorted to paying for wifi"
Pros: "Flight was mostly empty and it’s a short trip."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"