2.0 MediocreApr 13 2022
It took a hour and a 10 min to do the check out and pick up the car. They had 1 person working the counter and over 20 people in line. Changed the rate on me approx 20 higher at the counter. After check out went to get the car and had to wait 20 min for them to clean it. Then went to leave and no none was at the check out area and had to wait another 10 min. The process of picking up the car was longer than my flight from Virginia to Tenesee. Terrible experience with budget. Staff was friendly but grossly under staffed.
8.0 ExcellentFeb 28 2022
8.0 ExcellentFeb 14 2022
Great car at a decent price especially compared to Hertz or Avis.
8.0 ExcellentJan 6 2022
Little more enthusiasm from the staffs with customers will make the rental experience better.
6.0 GoodNov 16 2021
They were very very busy only one person working I went to the booth and checked out and it was over 30 minutes before I received the car so when I returned it I was charged an extra day because I did not receive the grace period
2.0 MediocreNov 15 2021
Arrived at counter and they had no record of my reservation. Staff rude and not helpful. There were no other cars available to rent! So my husband and I were stranded in Memphis and Oxford for 4 days with no choice but to Uber
10.0 ExcellentOct 13 2021
Fred at the Budget Rental car was awesome. Excellent customer service, friendliness, new his products available, helped with kid seats, everything. I will use Kayak again because of Fred at the Budget office at Memphis Airport. Thank you, Will Koberg
5.9 OkaySep 20 2021
When I arrived, one person was available to assist. She instructed me to wait for someone else. Then she asked for my drivers license and started the process. She kept her window closed, requiring me to speak from an open window at the other end of the booth. When the second attendant appeared, I moved down and spoke through the glass that she opened briefly. Next, I was ask to quickly fill out documents and handed the keys and my receipt. I located the car and noted scratches on it. To avoid responsibility, I ask for a pre- inspection document noting the damage. She said that she forgot to tell me I could address that with the attendant on the way out. In sum, the communication was not acceptable. When I returned the car, there were at least 20 parked in front of my car. There was no attendant to check me in, provide a post inspection clearance, and confirm the car had a full tank of gas. Somewhere signs posted to leave the keys in the car, but I did not see one when I drove in. So, I walked to the booth and waited in line for at least 10-15 minutes to inquire about the return protocol, but I had to wait as the attendant had to let two people out with rental cars. She then told me I had to leave keys and that the vehicle would be checked in later. This disconcerting given the liability you assume in renting a car. So in sum, this was a mediocre experience at best. This location needs more people with communication skills who prioritize customer service.
1.9 HorribleAug 2 2021
Pickup up was slow, vehicle wasn’t ready 1st vehicle given window cracked and huge nail in vehicle so they filled the air up to the max returned, 2nd vehicle no oil change returned, 3rd vehicle manger stated that due to their fault and additional discount was added and I still had to pay over a $100 just in airport fees that weren’t included in my rental. Never using this service again.
7.9 GoodJul 29 2021
The staff is a little rude, but overall I loved the rental