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The staff did everything they could to make us feel special. Lighting on the stairs at night on the grounds. I fell and broke a tendon in my foot because of this lighting. Also, we had to depart a 6AM, when there was no staff, no lights and a seemingly impossible gate to get out of. The code box is on the outside of the fence and in the dark is impossible to reach. My husband had to climb over the gate to get to the box using his phone as a light. We had quite a walk around the property to actually get out to our car, again in the dark. More lighting is definitelly needed for the safety of your guests, many of which are elderly.
Setting, decoration, details. Reception staff is not particularly friendly.
we always meet the nicest people and the atmosphere is wonderful the smell of sewage in the walk-through kitcken on the first day
Very relaxed atmosphere and fantastic cuisine Small pool
Its position, in the countryside near many pretty villages, calm, swimming pool facility; Excellent food but rather very expensive ; The staff was very good and pleasant; Room very spacious. The lack of a cheaper menu at the restaurant as first price of 59 euros is very expensive and the same for a la carte dishes; Lack of lighting in the bedroom made reading almost impossible;Breakfast price of 19 euros for the type of service is also a little steep;
The location of the hotel. The room had only one very small window which did not supply enough ventilation. When asked to change our room the staff were unco-operative & this could only be achieved by a further increase in price. Compared to all our other accommodation in France we did not feel that this hotel provided good value for money. Also for travellers with large luggage there was no sealed path to the hotel which meant a long way to carry heavy bags.
Excellent location, quite countryside spot well placed for visiting villages. High quality restaurant Price a bit toppy for room and restaurant
It was close to the village of Menerbes and it turned out to be not only convenient but a really adorable place to stay. Well decorated and comfortable.
A good location just outside Menerbes in France (Provence). One problem was that I had to walk down three steps to go from the bedroom to the bathroom. This could be a problem in the middle of the night. I had to leave a light on in the bathroom all night long so that I would not fall down three steps if I got up in the middle of the night to use the bathroom.
The room was lovely and the food was excellent The air conditioning system was broken and the rooms were intolerably hot, the service of the staff was poor and numerous errors - all in the hotel's favour - were made on our final bill.
it was very comfortable, quiet and no hassle. could do with air conditioning.
Peaceful. Simple. Quiet. No dinning the kitchen was closed
Location and sight are great but that is the end of it. Service is inexistent (as in having to beg for a piece of soap after 3 days for 2 people in a room), AC doesn't work and the staff answer to the notice is that they will have it checked but 'it is probably nothing". No staff is available, web access is free but only works in the lobby and to get the password requires persistent and the lobby is outside temperature. Room service is only diligent at packing blankets on the bed, every day when the outside and inside temp is above 100 F (35 C). Booking.com shouldn't even have this place listed as it bearly qualifies as a hotel, more a place where you can have a room with electricity, but no service. No functioning AC, front desk is mostly unattended, restaurant seem to be the best part of it, but I couldn't get myself to subsidize such a bad operation...
Beautiful location, lovely room (in the Mas building), helpful staff, gorgeous pool. Breakfast and meals were expensive, so although the food looked lovely, we chose not to eat at the hotel.
Food: Excellent. Simming pool: Perfect. Grounds: beautiful. Decor: beautiful. Room: 1) You must provide more space for clothes. There is a large wall space to the right of the TV where an armoire or chest of drawers should be installed for clothes storage. We had to live out of luggage on the floor because there was not enough closet space. 2) Restaurant: The last night of our stay we felt very rushed by the dining room staff.
The pool was great very uncomfortable beds, weak air conditioner, bad breakfast
The view, the setting, the tranquility.
Beautiful hotel, gorgeous pool area and gardens. Shower was attached to the bath and could not be hung onto the wall for showering. Had to have a bath instead, which made washing my long hair difficult.
Superb setting, in particular the terrasse where meals are served. Very friendly personnel. Outstanding cuisine. The gym is not up to the standard of the hotel. No shower in 368 Euro room! Generally a little overpriced (in particular wines). Menu changes only once per month
The room was beautiful, the location was supurb, and the service outstanding. Breakfast is overpriced. Eat elsewhere for breakfast.
outstanding location; friendly/helpful staff; attractive spa; for the category, too much noise from the elevator and the next door bathrooms
Location staff room Price of meals and breakfast
The location, the hotel, the room and the spa are wonderfull. The receptionist was adamant during checkout before a misunderstanding regarding the payment of spa services. I hired a half-day spa that included two massages and a "dejeuner" for 195 euros, however when my husband did the checkout said they were two massages with a "petit dejeuner" as I was not present and there was not half a day spa with petit déjeuner but only with déjeuner the receptionist decided to collect the massages a la carte, in case 215 euros without petit déjeuner or déjeuner. When I exit the spa to lunch the mess was made, I clarified the situation and said that I intended to have lunch, then the recepcinista said that could not be possible because the bill was.. ...Already closed. Despite my insistence she remained unmoved and I ended up with no breakfast and no lunch and still did pay 20 euros more. This situation is ridiculous for a 5 star hotel. Much more than unfortunate, with this gesture they spoil my day and all the well-being brought by the spa.
nice views and decor. Reception business-like with no welcome, no smiles and just a general haughtiness. Very over-priced and not at all frindly.Brekafast 27euros - extortionate! We did not take it and instead had a nice breakfast in the village for 8 euros.This was our 6th or 7th stay at the hotel (last was in 2004) and it has changed greatly for the worse unfortunately.
The welcome by the male receptionist was very good Gift of wine --a nice touch The female receptionist at check out needs to attend a customer service training coarse
Exceptional!! I can assure you that this hotel is one of the best places to stay while in Provence! We stayed for 2 nights and wish we could have stayed for a week. Since you will need a car to get to Gordes, you can just use this hotel as your base and drive easily to all the other little towns in a very short amount of time. The view from the hotel is stunning and the service is impeccable. Our room was huge and had an incredible view. We were moved to a valley view since there was availability with no problem. It truly is everything you would expect from a 5 star and more!
Facilities and service Bathroom was a little tired.
The hotel is very nice and clean and we got a room upgrade. Good location for exploring the region. Rooms on the village side are a bit noisy.
Excellent breakfast, quiet nice swimming pool area, discrete service, well organised, good parking facilities, well located, nice place, good airconditioning not possible to have diner or souper but very good restaurants in the neighourhood,.No refrigerator in the room
the beautiful garden just outside the room; good parking facility; breakfast is too expansive; room is very small; need to pay everything at the time of check-in and as a result cutting short the staying time is not possible.
We liked the location; the hotel is located just before entering Gordes, very easy to reach. Also, there is a large parking lot.... Never a problem with parking. The biggest drawback was the size of the bedroom and bathroom.... Those were so tiny.... Unfortunately they showed much larger on the pictures. The so-called "terrace" was also disappointing (comfort room)... It is only a small cheap plastic table and two plastic chairs in front of the bedroom door, where all guest were walking by.... The picture, again, showed something different...
Gordes is beautiful. Do not expect to walk there from the hotel though as it is a bit precarious and long. Hotel is charming... had garden room N12 with no vis a vis and it was like having a small (really small)appartment as opposite to a hotel room. We loved it anyway. Did not have breakfast there and 5euro for small bottle of beer is a bit much but nonetheless would go back. Pool is great and very quiet.
small rooms, everything extra charges
It was very conveniently situated near the magnificent town of Gordes. The hotel had a swimming pool which was of reasonable size to cool off after a day in the heat. Lovely gardens and views from the hotel The garden rooms, whilst in a lovely setting were very warm at night particluarly during the current hot spell - limited ability to leave windows open to get the breeze on the lower levels because of flies and security. Breakfast was very expensive for what it was and not worth the money
Nice staff. Stunning location. Disappointing room. Extremely expensive I.E. very poor value for money. The website promises more than the hotel delivers. £14Pp for bread & pastries breakfast, although very nicely done, is 'frustrating'.
The gardens are lovely. The staff was not just unhelpful but downright callus, even hostile. I became terribly ill on our first night and had to go to the local hospital. They didn't offer to help us out in any way and refused several specific requests. Not only that, but they made a fuss about us not wanting to pay for a breaksfast that we didn't get to eat because we had been in the emergency room all night.
Location, Hotel itself with grounds and gardens.
We had an upstairs room that opened onto a small balcony (not large enough to sit on) with a beautiful view. The room was clean and comfortable, nothing too fancy. The pool was wonderful to relax at after a long day of visiting the hilltop villages in the area. The woman at the front desk was great - she offered to get us dinner reservations and was very helpful (neither of us speak French). Great hotel overall! Location is about a mile outside the actual village of Gordes, so you must drive into the village... not a big deal, but worth noting.
Hotel was in a great location and served a gourmet dinner. No electricity in bathroom.
The view of gordes from the hotel and its courtyard is gorgeous although only a select few rooms enjoy the same vista so, if this is important to you insist on this point when booking. The "table d'Hôtes" has a set menu which you should check ahead as there is no "a la carte" option; the food was well-prepared and delectable on the night we had dinner there. We booked a Deluxe room and were disappointed about the view on a stone wall 10 yards away from our bay window. The room called "Senanque" was quite dark made worse by their electricity saving bulbs. The bathroom however was almost larger than our bedroom and exceptionaly well appointed.
Excellent location. Easy walk into village of Gordes. Great view from outside terrace of villiage and valley. Rooms small but exceptionally clean well appointed and comfortable. Off street parking a real bonus. Food in restaurant was fabulous. Loved the brief stay and would definately rebook.
Very nice staff and very good value and close to the village.
Lovely terrace view over to Gordes,Provence. Friendly and helpful staff. Large carpark and easy to find.
The friendliness of the staff especially the manager It's position. If you were visiting towns in the area you had to negotiate all the narrow twisty roads at least twice a day.
Comfortable well appointed room. Nice view out over Gordes. Nice pool although was unfortunately a bit cold when we were there. Good breakfast. Bit expensive.
Lovely staff who could not do enough to help me. Great view from the dining room and dinner was served x3 per week which was of a good standard with local wines from the area. The room was very clean and basic but i didnt spend much time in the room during the daytime so it didnt matter to me. It was good value for money in comparison to some other hotels in Gordes town, but still had the view.
The room was clean, the terrace overlooking Gordes was very nice and the staff were helpful. The price was a bit too high considering there is lots of competition in the area.
Helpful, welcoming staff, great location and view.
Excellente room and very good restaurant Need to get a car to go to Gordes
The attractive design and setting of the hotel and the furnishing of the rooms.The restaurant offered a good choice for one occasion. The menu was exactlly the same the second night of our stay
Good location to Gordes, friendly staff and rooms were clean.
The hotel is very cosy. The restaurant L'Ettelan is very good. We had breakfast everyday at the hotel, it was very good, with different types of things to eat and the place of breakfast is by the pool with a beatifull green view.
The swimming pool was clean and the garden around beautifully kept. The breakfast was excellent value and choice. The food in the restaurant was excellent but very expensive. The restaurant menu did not change often enough
The hotel was very comfortable. Breakfast was excellent. Please put out more towels. In addition, in winter, it would be good to have an extra blanket. We asked for one, and did receive it. That way, we did not have to increase the heat, which saved the hotel money on the utility cost, and had a more resfful night.
Very nice garden and swimming-pool, beautiful, picturesque and quiet area. Village - Les Imberts - where hotel is situated is not in the center of Gordes, it's about 4 km, so in the evening the only solution is to go by car. The room was not so clean as should be, particularly comparing with the price. The floor (ecpecially in bathroom) was covered with woman, long hair. That should not happen.
We had a very comfortable room, which was warm and cosy. The girls on reception were very helpful. Breakfast was expensive. l
Too close to the road.
according to my bookings.com contract the price of the room was 100 euro per night including breakfeast. however we were not offered breakfeast and were charged 110 euro per night for the room. ken. vincent.
The beds were not comfortable at all.
The central location to places we wanted to visit. Unfortunately it was also very busy for biking. Lots. First of all, we had a hard time finding the place we plugged the address, as listed, into our GPS but had to call as the address incorrectly listed the town in which the hotel was located. We asked if we could shorten our stay from 2 nights to one and were refused. We requested a double bed and were given two singe matresses on a double wooden frame. The beds were made up as singles beds and the matresses kept sliding apart. In addition, the advertised WiiFi was not usable and never worked.
Swiming pool for the kids... let us cool down after a long trip on the road Family bedroom on the back was quiet. We did not have breakfast at the hotel, visiting family in the area, so cannot comment
Small, nice and clean. Rooms are very nice and have 'new' style Breakfast is minor and at 8 euro is not a good value for the money - you get one coffee, one small fruit juice, a small basket of mini- croissants, and bread slices with jam and butter. When we asked to re-fill the coffee we were surprised to be charged finally for additional 2.5 euro per cup (without having a notice about it when ordered...).
Even though the (triple) room was fairly small the decor of the room was really lovely and tasteful. The room and (en-suite) bathroom was very clean and the aircon was a huge bonus. The swimming pool is lovely and the hotel is easy to find (on a big road) with plenty of parking space. The Lavender Museum is also very close nearby. The hotel staff was extremely friendly, but unfortunately she couldn't speak english at all, so the communication was a bit limited. Also, when we arrived there was no-one at reception and we had to phone for someone to let us in (to check in).
The price is right. You should ask for a top of the hill room facing the growth of trees. I had to ask to have dog waste removed from the steps up to the room. Could have been dangerous at night.No wifi in the room on the lower side of the property. I had to go to the breakfast room for reception.
Clean simple rooms and staff were friendly and helpful.Pool had shady areas nearby.Breakfast simple but good and served promptly. All information was clearly displayed in French and English.It is a short walk to the village, (market on Sundays) and right next to the Lavender Museum.An unpretentious well-run relaxed place in an otherwise expensive area. I think English people would like a kettle in the room to make tea and coffee! It would be good to have local bus information for people with out a car.
Facility is simple but enough for visitors who spend most of the day outside. But the hotel is not very clean, and we had bad bug problems. We didn't take breakfast, so can't comment on that. The best part of this hotel is right next to the lavender museum, and a lot of parking spaces. The country side setting is nice except that it means nothing happening after dark. The location is not bad for visiting surrounding villages and lavender fields if you drive. However, maybe because it is in the countryside, and it is a farm house converted hotel, there are a lot of bugs. As soon as we open the door, a big fly came in and never left the room. And ants running on the floor. The most horrible thing is I was bitten badly by unknown bugs, possibly flea! I got all together 24 bites over one night and they swelled up terribly. The swelling lasted for 4 days, and I had to visit phamacy for medicine. 2 weeks past, the marks of the bites are still visible.
Clean convenient and well located for the Luberon valley. Good value for money.
There is an amazing resteraunt across the road from the hotel - very traditional and amazing steak. Its right of the pizza place - sorry cant remember name. hotel was very good value
The hotel has a lovely outside dining area and great country design. The room was small and we couldn't eat at the restaurant as was booked dispite only being 2 people.
Very poor food service and virtually no staff to serve food. No menus, just the set meal. No real coffee at breakfast and only tinned fruit salad in this famous fruit growing area.
lovely location and facilities - highly recommend