Basics
Services and conveniences
Accessibility and suitability
Bathroom
General
Dining
Health and safety
Pool and spa
Media and entertainment
Outdoor
Laundry
Bedroom
Family friendly
Parking and transportation
Workspace
Things to do
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
How is the cleanliness of the hotel rooms?
While some guests have mentioned concerns about cleanliness, others have found the rooms to be very well appointed and spacious, with a delicious smell and beautiful traditional architecture and decor.
What are the dining options like at the hotel?
The attached restaurant offers great food with a nice variety, and the bar plays music throughout the day. Additionally, there are plenty of places to eat around the hotel, providing guests with a range of options.
Is the hotel staff helpful and friendly?
The staff, including the receptionists, are described as friendly, warm, and cheerful, providing excellent service. However, some guests have mentioned that the management could be more responsive to concerns.
How are the beds in the hotel rooms?
Guests have found the beds to be comfortable, and some have specifically mentioned the spacious rooms and comfy beds as a positive aspect of their stay.
What can guests expect from the hotel's location?
The hotel is very practically located in the center of Merida, providing easy access to the town's attractions and offering a convenient and central location for exploring the area.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room Away from Street Noise
Some guests experienced constant street noise, so consider requesting a room away from the street to ensure a quieter stay.
Check the Status of the Pool
Before booking, inquire about the availability of the pool, as some guests encountered it being closed for renovation or maintenance during their stay.
Be Mindful of Room Selection
Guests recommended checking the room thoroughly upon arrival, as some encountered issues with cleanliness, outdated appliances, and unreliable air conditioning.
Inquire About Parking
The hotel's parking lot is not directly connected, so it's advisable to inquire about the parking situation and any potential inconveniences related to road maintenance or construction.
Consider Bringing Your Own Towels
Some guests reported receiving only one set of bath towels and encountering stained towels, so it might be helpful to bring your own towels for added comfort.
Request a Room with a View
Guests appreciated the view from their rooms, particularly those facing the inner courtyard or with a balcony, so consider requesting a room with a pleasant view for an enhanced experience.
Verify Amenities Before Arrival
Some guests found discrepancies between the amenities promised during booking and the actual room features, so it's advisable to verify the amenities with the hotel before arrival.
Plan for Potential Room Changes
Be prepared for the possibility of room changes, as some guests had to switch rooms multiple times due to issues with facilities and room conditions.
Check for Construction Updates
Inquire about any ongoing construction or road works near the hotel, as some guests experienced inconvenience due to road closures and dust from nearby works.
Confirm Booking Terms
Some guests reported that the hotel did not honor their booking terms, so it's recommended to confirm all booking details and terms with the hotel in advance.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:30 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
June | December | $72 | $72 |
Cheapest month to stay with an average 37% drop in price. | Most expensive month to stay with an average 74% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.1 | 0.5 mi | Mérida Rejon | 3.2 mi |