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Pros: "The boarding was made very comfortably. The staff was nice."

Cons: "Fly was cancelled"

Pros: "Amazing crew"
Cons: "Uncomfortable seats"

Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."

Pros: "Crew ok"

Pros: "Sitting in the forward part of the cabin was better."

Cons: "Just good!"

Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"

Pros: "Everything was according to plan, I had no bad experience"

Pros: "Same above!"

Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."

Pros: "Good flights. Good prices."

Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"

Cons: "Next time I will like window seat please"

Pros: "Glad it was on time. Everything was great"

Pros: "The service was great!"
Cons: "N/A"

Pros: "Good"

Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"

Pros: "everything else was great"

Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"

Pros: "Friendly staff."

Cons: "How crowded it was and how much they charge for luggagr"

Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"

Pros: "The flight was on time,and the crew was very helpful"

Pros: "Good attitude"

Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Cons: "N/A"

Pros: "I had no problems and everything ran smooth."

Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."

Pros: "Price and effort"

Cons: "Music was not working and limited selection of movies"

Cons: "LAX supervisor from Aeromexico super rude!!"

Pros: "Nothing"
Cons: "The worst airline now a days"

Cons: "The seats"

Cons: "Delayed flight, customer service was hard to work with."

Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."

Pros: "Everything was good."
Cons: "The fee on the first baggage ."

Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."

Pros: "Nothing"
Cons: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."

Pros: "Departure in time"
Cons: "They let oversized Carrie on"

Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."

Pros: "Airline gave me a good seat assignment"

Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."

Cons: "Sold us tickets without assigned seats"

Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."

Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"

Pros: "The service.was good im flying again next time..i also love u can chat with other passangers"
Cons: "That we have to pay for our luggage"

Pros: "The expedite process and secured."

Pros: "Spacious seats"

Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"

Pros: "Free novies"
Cons: "Food service and better social distancing"

Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"

Pros: "Great price!"
Cons: "More food."

Cons: "Had to clean my seat before seating."

Cons: "The legroom is not sufficient for taller people"

Cons: "Unable to play entertainment on my compatible device."

Cons: "The terrible communication for delays and boarding."

Cons: "Feeling of being cramped"

Cons: "I will never, ever book with Kayak again"

Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."

Cons: "Pushy crowd.."

Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."

Pros: "Nothing"
Cons: "Cancelled"

Pros: "Nothing"
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"

Pros: "Great service"

Pros: "Amazing entertainment selection, comfortable."

Pros: "Almost empty in economy"
Cons: "I liked everything"

Cons: "For our delay with no information"

Pros: "Food was surprisingly good. Smooth ride could have been just good weather, but it was nice. We got in early!!!"
Cons: "Legroom was ok for me because I'm short. Others may have needed more."

Pros: "The airplale MD 80 are old"

Pros: "Excellent service. Loved the tv screens with the remote. Exclennt flignt"

Cons: "They were late because of bad scheduling and the gate agent was rude"

Cons: "I loved everything"

Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."

Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"

Cons: "Boarding was a little chaotic. Could have been more organized."

Pros: "Everything was on time!"

Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."

Pros: "All good! Nice staff. Easy travel."

Cons: "Three gate changes and 45 minute delay. Same happened two years ago"

Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"

Pros: "All the movies"
Cons: "Legroom"

Cons: "Could not read paper when passenger in front reclined seat. No space between rows."

Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."

Pros: "It took off on time and life was good."

Cons: "No complaints."

Pros: "Great service!"

Pros: "Everything"

Cons: "Requested for wheelchair assistance but none provided?!!"

Pros: "Timing and transit time was excellent"

Pros: "Everything."
Cons: "Nothing."

Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"

Cons: "Food was horribe and no dedicated tv per seat"

Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"

Pros: "Ease of travel"

Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."

Pros: "On time."

Pros: "very good no problems.."
Cons: "all good thanks much"

Cons: "Always a problem with these guys"

Cons: "Delayed"

Pros: "World class"

Cons: "The video on safety did not work"

Pros: "I did not get my luggage in Munich"

Pros: "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
Cons: "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"

Pros: "Everything"
Cons: "Give snacks"

Cons: "The uNited app could not stream video well. The connection was too slow. Too much buffering."

Pros: "On time!"

Pros: "Everything went very smoothly"

Pros: "courtesy an comfort."

Pros: "Nice and early, fewer people so overall better experience"

Pros: "Emailing me with updates"

Pros: "Not a long wait the boarding was fast and easy."
Cons: "Plane could have been cleaner. The tray you pull out to sit your drink on was dirty"

Pros: "Great follow up with texts messages on any delays."

Pros: "It's great, but with better food it can be exelent"
Cons: "Food"

Pros: "That 787 experience..."

Cons: "Cant turn it off. Want to sleep"

Cons: "Delayed both th way"

Cons: "The was delayed three times without explanation."

Pros: "No issues"
Cons: "N/a"

Cons: "Delays all day"

Pros: "Slept so can't complain."

Cons: "I was between two heavy set people and could barely move."

Pros: "Nice comfortable seating."
Cons: "Liked everything"

Pros: "I paid to DIRECT TV..... 3 sets of earplugs did not work. No one offered as to how I get my money back. The connection perhaps was not good. However no one tried to help"

Cons: "They"

Pros: "Everything was great travel was a brezs"

Pros: "They were very accommodating, absolutely nothing to complain about."

Pros: "Everything"
Cons: "Chicago"

Pros: "With our mechanical problem delay... our great pilot made up lost time in route... we landed within minutes of scheduled time."
Cons: "There was a mechanical problem with the overhead bins. We were supposed to leave at 19:35. We pushed back at 20:13."

Cons: "Packed in like sardines. This is not comfortable."

Pros: "The staff was pleasant"
Cons: "We were delayed several times and deboarding came with a delay. Missed work and missed school."

Pros: "Convenience. And smooth travel"

Cons: "Delay of over 3 hrs!!"

Cons: "TSA agaent at New Orlleans airport was very RUDE"

Cons: "The layover was quite short and I had to get from one terminal to another. Luckily, the directions I received were spot on and I arrived to my terminal just in time."

Pros: "Everyone was very friendly"

Pros: "Was nice"

Cons: "Na"

Pros: "BS deal"

Pros: "nothing"

Cons: "Too much Delays"

Pros: "Everything."
Cons: "Nothing."

Pros: "Professional service and on time departure"

Pros: "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."

Pros: "Loved ability to watch movies on iPad and phone for free"
Cons: "Complimentary nuts..."

Pros: "Friendly steward, boarding staff very good , no delay"

Pros: "Excellent service."

Pros: "Service and price"

Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"

Pros: "Everything else was fine"
Cons: "Not a lot of smiles"

Cons: "4 h delay"

Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"

Pros: "The crew was super professional"

Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."

Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."

Cons: "Not pay to much for my luggage"

Cons: "Everything’s was worse I never use this aerolíne very upset"

Pros: "The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff."
Cons: "The plane itself was uncomfortable and would prefer complimentary snack or beverages."

Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."

Pros: "The flight was in time"

Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"

Pros: "NOTHING"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"

Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"

Cons: "Being timely"

Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."

Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."

Pros: "nothing"
Cons: "a lot"

Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"

Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"

Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."

Cons: "Get the forms to fill up"

Cons: "More options to fly out of Chihuahua because Volaris is horrible."

Pros: "Good crew"
Cons: "More organization toward boarding"

Cons: "Yes it could be better travel to complicated on Volaris"

Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."

Pros: "Nothing"

Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."

Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."

Pros: "Right on time. No frills. What you want in a 70 dollar flight"
Cons: "All good."

Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"

Pros: "Nothing to like."
Cons: "Everything could be better."

Cons: "Maybe courtesy soft drinks and peanuts"

Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."

Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."

Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."

Pros: "Nothing"
Cons: "The workers telling me I can’t listen to music"

Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."

Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."

Cons: "It was very delayed and they gave very inaqurate information about it"

Cons: "Everything was the worst experience ever"

Pros: "N/a"
Cons: "No real food"

Pros: "Overall flight journey was good and on time"
Cons: "The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional"

Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"

Cons: "Kiwi lost my reservation I lost my fligh"

Pros: "All thank you for your support. ☺"
Cons: "All attention to clients. Thank you"

Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."

Pros: "Quick and relatively cheap."
Cons: "It was too cold."

Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."

Cons: "The baggage never arrived and the customer service is beyond terrible"

Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."

Cons: "Water at least. Recline seating"

Pros: "Crew was very nice and the seats were just average."
Cons: "I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight."

Pros: "Very clean plane."
Cons: "Seats don’t recline."

Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"

Pros: "Nothing."
Cons: "Everything"

Cons: "Our flight got delay 2 hours"

Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"

Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"

Cons: "Seat confort, space"

Pros: "Nothing"
Cons: "Waiting time"

Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."

Cons: "We were 7 hours delayed with no explanation and the airline was terrible."

Pros: "Todo puntual.y buen trato"

Cons: "Keep doing what you guys are doing well"

Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"

Pros: "Nothing"
Cons: "Customer service"

Pros: "Crew"
Cons: "Food and entertainment and leg space."

Cons: "Mex AirPort ,"

Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"

Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."

Pros: "Nothing."
Cons: "My flight was delayed, and I missed all the other flights."

Pros: "Delays everytime"

Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."

Pros: "Worst customer service I have ever been subject too"

Cons: "So late"

Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"

Cons: "They didn’t let me board."

Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"

Pros: "Good flights and prices"
Cons: "Be on time , no delays"

Cons: "Seat doesn't recline. Pitch felt smaller too."

Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"

Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."

Cons: "Better staff"

Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"

Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"

Pros: "Nothing"
Cons: "This airline is always delayed. The seats are too small"

Pros: "Very friendly"
Cons: "All good"

Pros: "The crew was attentive"
Cons: "There’s always room for improvement"

Pros: "Did not let me change my ticket for a different time . Lost money missing flight"

Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"

Pros: "Nothing"
Cons: "Was horrible"

Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"

Pros: "Por favor mantener Los precious gracias"

Pros: "45 minutes after the original departure time, without any information about."

Pros: "Normal flight"

Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"

Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."

Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"

Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."