Pros: Spent three wonderful days in Merida Yucatan, visited surrounding ruins. 4 th day went to Alamo and inles than 15 minutes we were on our way to visit other towns and Mayan ruins, all the way to Tulum.
The car was in great shape, clean and consumed little gas. THe roads were in excellent shape. It was difficult no to go above the speed limit, but thank God we did as there were several radar police on the roads...
Cons: TUlum and the coast hotels are wonderful, drove up to Playa del Carmen and like other BIG resorts it was crowded polluted and we left as soon as we could. Cancun, forget it, overdeveloped tourist trap... Totally destroyed nature....what a shame...
GOt back to Merida on time and again very efficient in our cur car return, about five minutes....
WOuld not think twice about using them again....
Mar 27 2016
Pros: They didn't honor the reservation when we arrived.
Pros: This August (2016) was my third time renting from Budget Mérida. The first time we rented from here in 2013, the service was good. They picked us up at the airport and helped us with our luggage. The driver even took two trips since it was four of us and our luggage and we wouldn't fit in the sedan he had brought to pick us up with. So he took us to the Budget office which wasn't far from the airport. It is almost literally across the street. The car, a Nissan Tiida, was clean and had decent features such as an auxiliary jack. The employees helping us were friendly and explained the rental policies and insurance policies. They even gave us some tourist magazines with maps to explore the area. Overall, it was a good experience with Budget.
Cons: The second time (2014) we rented from Budget Mérida, we reserved our car, online on Kayak, a few weeks before our trip. When we arrived, we had to get to the office ourselves. Once at their office we were told that we hadn't actually reserved a car and that there were no cars available for renting. We were disappointed but we chalked it up to a computer error or something. We rented a car at a different rental agency. The third time (August 2016) we rented a car from Budget Mérida, we had a reservation for a car at 8:00 AM but didn't get to their office until noon. They told us that since we did not make it there within an hour of the original reservation, our original reservation was cancelled and we had to make a new one. The car we ended up getting, a Renault sedan, was dirty and we ended up paying way more than we would of payed with our original reservation. Both times we rented from Budget Mérida our final cost was higher than the cost stated when booking with Kayak, so be aware of that.
Sep 27 2016
Too late, 25$ more for insurance
Pros: Write on the door : open at 7:00am. Have wait until 8:30 to see someone, i get the car at 9:00.
Moreover, my crédit card offer me an insurance for car rental. But impossible to get the carvwith it, need to pay 25$ a day for minimal budget insurance !
Pros: Agent pleasant,, car ready, short ride to depot. Agent was able to reissue the agreement at the same price with full insurance coverage. The original agreement only included mandatory liability insurance although we though we booked with collision damage waiver. Price came out the same.
Cons: This is an independent National Franchisee. We thought we were booking with National. Everything was fine however.