Pros: This August (2016) was my third time renting from Budget Mérida. The first time we rented from here in 2013, the service was good. They picked us up at the airport and helped us with our luggage. The driver even took two trips since it was four of us and our luggage and we wouldn't fit in the sedan he had brought to pick us up with. So he took us to the Budget office which wasn't far from the airport. It is almost literally across the street. The car, a Nissan Tiida, was clean and had decent features such as an auxiliary jack. The employees helping us were friendly and explained the rental policies and insurance policies. They even gave us some tourist magazines with maps to explore the area. Overall, it was a good experience with Budget.
Cons: The second time (2014) we rented from Budget Mérida, we reserved our car, online on Kayak, a few weeks before our trip. When we arrived, we had to get to the office ourselves. Once at their office we were told that we hadn't actually reserved a car and that there were no cars available for renting. We were disappointed but we chalked it up to a computer error or something. We rented a car at a different rental agency. The third time (August 2016) we rented a car from Budget Mérida, we had a reservation for a car at 8:00 AM but didn't get to their office until noon. They told us that since we did not make it there within an hour of the original reservation, our original reservation was cancelled and we had to make a new one. The car we ended up getting, a Renault sedan, was dirty and we ended up paying way more than we would of payed with our original reservation. Both times we rented from Budget Mérida our final cost was higher than the cost stated when booking with Kayak, so be aware of that.