Koox Casona de las 3 Marías Boutique Hotel - Adults Only

The staff was incredibly friendly and helpful. Eduardo, Alejandro, Alberto were all willing to help and were very attentive to my requests. But the properties were going through a change in management and it showed. Comments for the first few days at 3 Marias: Room was advertises as ROOM WITH A GARDEN VIEW. Actually the room did not have a window and the garden was just a small un kept piece of grass. The pool had only two lounge chairs which were occupied by other guests and there was no other pool chairs to sit. The wall behind the pool was a tall cement wall, very unappealing. There were few plants not very developed. The front desk was empty of any décor. No brochures, magazines or perhaps a vase with a flower. In general the hotel was very unappealing. I requested a transfer to Art 64. Eduardo was able to request and have it approved and so we moved a little down the road. Comments on Art 64: 1) Coffee machine- no coffee for it. Alejandro or Alberto were able to make coffee for us in the morning 2) Milk for the coffee- no milk. One of the attendants had to go to the store to get milk 3) Insect repellent- none. They were never able to provide us with insect repellent for when we were having coffee by the pool 4) Cleanliness- one day there were no hand towels. Apparently they had problems with the laundry company they were using..... 5) Cleanliness bathroom- on one occasion the vanity was not even wiped down. Cleaning was done in a hurry and not very thorough. 6) Pool- no pool towels, so we had to use out bathroom towels. Perhaps that can be improved as well. One morning towards the end of our 10 day stay at Kook Hotels I was introduced to Javier the new manager for the hotels. I wanted to make him aware of what I had found deficient and he showed a great interest in making it better and solving these deficiencies. The hotels are pretty, they personnel is without doubt the best!! They are king, helpful and friendly people.

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