New Orleans Marriott Metairie at Lakeway, Metairie Hotels from $130

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french quarter

downtown new orleans

great hotel

new orleans

beautiful view

metairie

free parking

great location

closed too early

hair and stains

safe parking garage

vallet parking

pool basketball

chose to valet

pay for parking

queen size beds

told pay

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6.5

Overall it was ok

Pros: The facility is fine. Reasonably new and at one time would have been considered upscale.

Cons: The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.

Reviewed Nov 2015

review from
6.2

The Little Details...

Pros: Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans.

Cons: It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.

Reviewed Jan 2016

review from
9.7

I'd stay again!!

Pros: Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!

Reviewed Mar 2015

review from
7.6

Pros: The room was clean and comfortable.

Cons: We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.

Reviewed Jul 2014

review from
6.8

Red roof rooms at Marriott prices

Pros: Location.

Cons: No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.

Reviewed Mar 2015

review from
6.0

Cons: The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.

Reviewed Oct 2016

review from
2.0

THE WORST Marriott HOTEL EVER

Cons: The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.

Reviewed Jul 2015

review from
10.0

Pros: Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.

Reviewed Apr 2016

review from
6.8

inconsistent stay this time

Pros: Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant.

Cons: Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.

Reviewed Dec 2015

review from
9.3

Pros: The hotel decor was awesome. You got a luxury feel, for non luxury price!!

Cons: The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!

Reviewed Sep 2014

review from
4.0

Great Location, poor experience

Pros: Hall of entrance and vallet personnel with good service

Cons: Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!

Reviewed Jan 2017

review from

9.7

I'd stay again!!

Pros: Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!

Reviewed Mar 2015

review from
10.0

Pros: Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.

Reviewed Apr 2016

review from
9.3

Pros: The hotel decor was awesome. You got a luxury feel, for non luxury price!!

Cons: The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!

Reviewed Sep 2014

review from

7.6

Pros: The room was clean and comfortable.

Cons: We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.

Reviewed Jul 2014

review from
6.8

Red roof rooms at Marriott prices

Pros: Location.

Cons: No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.

Reviewed Mar 2015

review from
6.8

inconsistent stay this time

Pros: Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant.

Cons: Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.

Reviewed Dec 2015

review from

6.5

Overall it was ok

Pros: The facility is fine. Reasonably new and at one time would have been considered upscale.

Cons: The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.

Reviewed Nov 2015

review from
6.2

The Little Details...

Pros: Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans.

Cons: It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.

Reviewed Jan 2016

review from
6.0

Cons: The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.

Reviewed Oct 2016

review from
2.0

THE WORST Marriott HOTEL EVER

Cons: The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.

Reviewed Jul 2015

review from
4.0

Great Location, poor experience

Pros: Hall of entrance and vallet personnel with good service

Cons: Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!

Reviewed Jan 2017

review from

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Solo

Overall Rating

8.4 Excellent

Based on 1,220 reviews

Service

7.7

Location

6.7

Room

6.4

Breakfast

6.0

Value for money

4.3

Pool

3.3

8.7 Excellent

Based on 561 reviews

7.5

6.8

5.8

3.9

3.6

Based on 500 reviews

7.6

Vibe

7.0

6.3

5.6

4.2

8.0 Excellent

Based on 97 reviews

Comfort

6.6

6.1

5.0

8.3 Excellent

Based on 61 reviews

8.1

New Orleans Marriott Metairie at Lakeway

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