Recent Reviews
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10.0
Pros: Jared waited on me both for my car pick up and return drop off. He was excellent. Kind, polite, professional and knowledgable. In fact, everything that you would want or expect from a valuable employee. He certainly is a role model for his co-workers.
Cons: Because I had the blessing of Jared waiting on my for pickup and return - my experience was fantastic!!
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10.0
Pros: Great people at both locations. Great value.
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7.2
Airport vs off site needs better ID on booking sit
Cons: Though my rental request was for an airport location, an offsite location is what was loaded on the reservation site, and this is what I booked. Clearly I should have been more careful, but the booking site should have been much clearer that this site was 8 miles from the airport. At the MSY airport, the Enterprise staff there was less than helpful. This was a not the usual customer service I am accustomed to at Enterprise sites. Once we were able to make our way to the off site locale service was as anticipated. My travel distress could have been eliminated by the booking page highlighting the fact that this was an offsite location in BOLD RED!
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10.0
Great Service
Pros: The Service and friendliness of the Team was Perfect. They worked with me in regards to my flight time and save me alot of money.
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8.4
Great little car
Pros: Nice ride for two. Roomy enough with built in navigation that was huge. Pleasant p/u , d/o
Cons: Unfortunately Smelled like smoke, which was quite annoying since we had a 6 hr drive. The warning light to inflate the tires came on several times as well. When driving along the highway, the small satellite antenna made a constant knocking sound too.
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4.4
Unbelievably unsatisfied.
Pros: The car itself was comfortable and perfect for my long work drives over the course of two months.
Cons: The first car I was offered had stains on both the driver and passengers seat and was below a basic model. It shouldn't have even been on the lot to be rented. I requested a new vehicle albeit it was a higher price than my reservation. Since I was renting the car for two 30-day reservations, I had to bring it back after the first 30 days to have it inspected. I brought to their attention an issue with the car (a loose fog light and bumper) and the rep said it was only "cosmetic damage". After the fog light fell off, I brought it back and thought I was doing the honest thing by letting them know. Another rep then said it was basically my fault and they'd have to fill out a change of condition report and charge my card $250 for the deposit. Neither took responsibility for what happened when I initially brought the car back for inspection, and did not even mention it in the written report they filled out. For a place that's supposed to "treat you like family", I felt like the outcast that's lied to and made to fend for themselves. I returned my car and rented from Hertz to finish out my work trip. It's not worth it to me to stay with Enterprise anymore.
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10.0
Pros: Jared waited on me both for my car pick up and return drop off. He was excellent. Kind, polite, professional and knowledgable. In fact, everything that you would want or expect from a valuable employee. He certainly is a role model for his co-workers.
Cons: Because I had the blessing of Jared waiting on my for pickup and return - my experience was fantastic!!
review from
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10.0
Pros: Great people at both locations. Great value.
review from
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10.0
Great Service
Pros: The Service and friendliness of the Team was Perfect. They worked with me in regards to my flight time and save me alot of money.
review from
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7.2
Airport vs off site needs better ID on booking sit
Cons: Though my rental request was for an airport location, an offsite location is what was loaded on the reservation site, and this is what I booked. Clearly I should have been more careful, but the booking site should have been much clearer that this site was 8 miles from the airport. At the MSY airport, the Enterprise staff there was less than helpful. This was a not the usual customer service I am accustomed to at Enterprise sites. Once we were able to make our way to the off site locale service was as anticipated. My travel distress could have been eliminated by the booking page highlighting the fact that this was an offsite location in BOLD RED!
review from
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8.4
Great little car
Pros: Nice ride for two. Roomy enough with built in navigation that was huge. Pleasant p/u , d/o
Cons: Unfortunately Smelled like smoke, which was quite annoying since we had a 6 hr drive. The warning light to inflate the tires came on several times as well. When driving along the highway, the small satellite antenna made a constant knocking sound too.
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