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the spa/wellness facilities,dining choices. No air conditioning. Room quite small for a 5* hotel, only one comfortable chair to sit on, though they did bring another one when we pointed this out to them.
Spa and wellness are at a very high quality level, the location next to the vineyard of Karl Petgen is fabulous and gives appetite to try his wines
very nice hotel and service the beds were very hard
just a few people spoke english..............the matress not so good and the tv in the room very old model!Food very good!
The entire staff was very friendly and attentive. It was easy to book spa treatments and make dinner reservations via email prior to our stay.
Very nice rooms, modern bathrooms, excellent meals, and reasonable prices. Booked for evening meal on the first night for 18.30h, but told to try at 20.00h because they were busy. I had booked 2 months in advance! Apart from this nothing else displeased me.
Food was excellent, room was comfortable & very clean, will definitely go back.
Clean pleasant room. Food very good. Main problem was the fly invasion during meals
This was my third stay in the hotel ... says a lot, doesn't it :-) Excellent staff, quiet environment, comfortable room, free and fast wireless internet connection, great cuisine...
quality of room the amount of flies in the dining room during our meals
We had broken down en route to the hotel and arrived wet, cold, tired and distressed. The management and staff could not do enough for us and continue to excel during our prolonged stay. This hotel ticks all the boxes for comfort, food, friendliness etc. It is well positioned for discovering Luxembourg and the Moselle. Menu is only in German.
Helpful and very friendly staff. Unlike previous reviews we found that some staff could speak at least limited English and one waitress was reasonably fluent having spent time in California this Summer (hence noticeable American accent). With our limited German we had no problems either booking in or ordering a meal. Not particularly clear where hotel (as opposed to Restaurant) entrance was. However since Reception is in the Restaurant anyway there is no real problem.
Superior to many 3 star hotels. The scores on the guest reviews are fully justified.
The facilities were nice, room well decorated and the restaurant quite good. Staff friendly thougth with some dificultys with english..
Pleasant atmosphere: attractive situation. Rooms very spacious, clean & with many facilities to ensure an enjoyable stay. Very good food in the restaurant with friendly & helpful staff. Convenient car park on site. We love this hotel! A menu with English translation would be helpful. Noisy road nearby can be quite intrusive, but is not a major problem.
Large room with stunning view & every facility. Friendly, helpful staff and attractive hotel. Easy to find & with on site parking. Very good food. Nothing. This was our favourite of the whole week!
Menus at the restaurant are written in German only and staff does not speak English. I t would be helpfull to have translations.
Lovely location & excellent food. Room & bathroom in the annexe were large, with all you needed and beautiful view. The family & staff made us feel very welcome. Everything decorated attractively and very clean and well cared for. The passing traffic is a distraction at times, but not a problem and electric blinds exclude the noise at night.
good food, very clean room, very friendly staff door downstairs makes a lot of noice
very nice & clean, frindly stuff
Staffs are kind. Free parking lot. The room is rather hot, and I coulnd't find the air-conditioning system.
Excellent rooms and restaurant, Friendly staff and good value for money.
Very little; pretty average in all aspects Dated room which - at least in our situation - was not really clean. Overpriced!
Location in the middle of a Forest Nature area, easy access to some major cities in Germany, France, Luxembourg and Belgium. The staff extremely friendly and helpful, large and very clean with a nice balcony, recently renovated to a high standard with nice touches and decor. Pleasant swimming pool, Excellent buffet breeakfast and a la carte restaurant (the chef prepared a meal after closing time when we arrived late) Pool temperature a little cool, but then it is off season and very few guests utilising so can be forgiven for not wasting heating.
Perfect! More than we expected to find in a Hotel, the location, the food, the excelent attention of the staff, very nice experience, I will defenitely recomend it. They gave us information about the soroundings, what to do, we rent bikes with them which was a very funny experience. Thank you for everything.
Excellent hotel with friendly staff and good food.
Friendly Staff, excellent! Limited choice on the food menu after staying 6 days
Excellent hotel, very good restaurant for both evening meal and breakfast.
From the outside the hotel does not look attractive - but once inside, it is an excellent small hotel with all facilities you are likely to need. Well placed for walking into the town.
My room was OK, the food is not very refined, but prepared with very fresh ingredients.
The food was very good
Very unfriendly staff. The confirmation e-mail said that check-in was till midnight, and I came before 11. There was nobody there, and only after 20 min of ringing and knocking some family member opened and gave me a room. In the morning, staff complained to me for arriving so late. I asked for an invoice, but was told that it was too early (7:30). I was supposed to pay without an invoice.
Cozy rural hotel, friendly staff. Room was spacious and clean. Good wi-fi signal. Hotel is located in a wonderful area, perfect to visit many places: Luxembourg, Trier, Moselle Valley, Saar Valley... Excellent area for trekking and clycling. In general, good value pricing. It is 5 km far from Merzig, not easy to find it if you do not ask locals. But once you know the way, easy to get there...
This hotel is really a hidden gem. The hospitality of the owners and the bar employees is so genuine, so real that it makes you feel like you own the home. They share everything with you, but most of all they share their feel-good sentiment. As for the location, it's so quiet, so romantic.
This hotel is a short ride through the woods away from the Wolf Park. The pool was delicious because we biked up the hill to get there.
All the staff which we were in contact with were helpfull. There was a language problem, (translation) but staff seemed to be tolerant with this. The morning breakfast was good The resturant for the evening meal was rubbish. The main meal could have been cooked for longer, the dessert little or no choice. The overal time from ordering to serving was so long we thought they had forgotten us. We thought the cook had gone home.
Convenient location with very good facilities
We liked that there was a bier garden and playground at the hotel so, after a long day, the children could play and we could have a drink.
The room was well equipped and comfortable. The restaurant choice and quality was good. Breakfast buffet good.
good size and quiet Mentioned in booking: free parking and internet. No...had to buy from hotel for 8 euro a tmobile card. Free parking....had to move back and forth acrosst the river twice a day and then walk across the bridge.
comfortable, clean, nice location, excellent staff, value for money no
See section 1. The breakfast was excellent 1. See section 1 2. The decor would not be to everyone's taste 3. We asked on booking for confirmation that the restaurant was open on the evening of arrival and got no reply - see 1.
We enjoyed the friendliness of the staff and the rooms were comfortable. The breakfast was excellent and the location on the river very pretty. Mostly, the noisy other guests who came in at 3 AM, Not much sound proofing, but that is to be expected in this kind of construction. This is not a reflection on the hotel, except that there is no one manning the desk at night.
Super location not far from autobahn. Friendly staff and great breakfast
Breakfast was good with lovely home made croissants served. Also conveniently located - v near to Villeroy and Boch outlet centre The rooms would be more comfortable if they had air conditioning
Convenience for town, breakfast, comfortable room, parking.
The staff was incredible. Anastasia was absolutely wonderful. She was cheerful, helpful, caring... just the best!
We were well catered for in all areas and would not hesitate to stay here again. The surrounding area is excellent too and we were well impressed by the whole stay. The breakfast was great too! Our lack of German was not a barrier as the Hotel person, though not an English speaker, was most helpful and pleasant. The apartment was roomy and quiet though quite near a main road - we had apartment 6 and would request it again without hesitation. There was free parking a short distance away and though there wasn't a lift to the apartment it wasn't a problem. We considered this Hotel an excellent value for money Hotel. No
Very friendly hotel in a pretty situation. Good value for money.
We were the only guests at the time and the service was a little slow with some confusion over the time for breakfast.
Location close to Villeroy&Boch and simplicity and friendliness
location, size of the rooms, cleanliness, breackfast
Clean, basic, nice, Little cold, uncomfortable bed
good value for money, friendly personal. Biker friendly attic room was very warm
Staff are very helpfull